F-Secure SAFE / Internet Security / Anti-Virus

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Issue: Master Boot Record (MBR) has been infected by malware and needs to be replaced with a clean MBR Resolution: The clean up instructions: 1. Put Recovery Disk in the optical drive, and then start the computer. How to create recovery disc: https://support.microsoft.com/en-my/help/4026852/windows-create-a-recovery-drive When prompted, press any key to continue Select a language, a time, a currency, a keyboard, or an input method, and then click Next Click Repair your computer Select the operating system that you want to repair, and then click Next In the System Recovery Options dialog box, click Command Prompt In CMD input, bootrec with argument /fixmbr bootrec /fixmbr Restart Computer and at this point, MBR is restored and the malware trace should be removed Article no: 000013753
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Issue: How do I renew F-Secure Internet Security? Where to enter the new license key because F-Secure Internet Security shows after every restart that the license will expire. Do I need to reinstall F-Secure Internet Security when renewed? How to I validate the Internet Security license after renewing? Resolution: You can renew your F-Secure Internet Security subscription from F-Secures webpage: Buy a F-Secure Internet Security code to renew your F-Secure Internet Security subscription:  Click on the following link: https://www.f-secure.com/en/web/home_global/internet-security Click Renew now Choose either 1 year or 2 year subscription and click Renew now Fill in your address information, choose a payment method and click Continue Continue to pay with the payment method you've chosen. You will then receive an email with a F-Secure Internet Security license code.   When you have a F-Secure Internet Security license code, then do the following to renew the subscription: Open F-Secure Internet Security. Click Manage subscription. Insert the license code (that you received on email when you renewed) and click Continue You can also buy the subscription from a reseller store: Buy the Internet Security package from store. The subscription code can be found from the package. Enter the code to Internet Security program: Open F-Secure Internet Security Click Manage subscription.  Insert the license code (that you received on email when you renewed) and click Continue Article no: 000001210
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On 22 October 2019, we have released an update that resolves an issue in our licensing system and how the deletion of accounts is handled.
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Issue: I can't find a place to add my F-Secure Internet Security code on the user interface (GUI)? Resolution: The Renew link or button on the main view of F-Secure Internet Security program is only visible when you have 45 days or less left in your subscription. If you have more than 45 days left on your subscription, you can activate your new F-Secure Internet Security code as follows: Open F-Secure Internet Security. Select Settings. Select Support. Select Renew Subscription. Enter your new F-Secure Internet Security code, and select Continue. Your subscription has now been updated. Article no: 000015729
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Issue: If for example F-Secure SAFE is malfunctioning, you may be able to rectify the issue by simply reinstalling the product. Resolution: Important: Windows XP and Vista are no longer supported by Microsoft and F-Secure. Therefore, the steps below is not applicable to Windows XP or Vista computers. You can re-install F-Secure SAFE without uninstalling the old version. Log into your My F-Secure account: https://my.f-secure.com/login ​​​If you are unable to access the account or forgot your password, click on the Forgot Password option and type in your email address for a reset link to be sent. Select the device name that you wish to reinstall and click Release License. A page will appear to confirm the action. Click on Release License. The license is now removed.  Click + Add device. Choose My device, My child's Device or Someone else's device Select the device type (the system recognizes your device type by default) and click on Download for Windows. Once the download is completed, run the F-Secure Safe Network installer. When the installer launches, click Accept and Install The installation will uninstall the previous version/installation an will require a restart. The process usually takes a few minutes or so, and once installed, your computer is protected. If you are not able to reinstall: If you are experiencing issues with the reinstallation, you may need to use the F-Secure Uninstallation Tool to remove the problematic installation. Follow the steps in the link below: How do I uninstall F-Secure products using the Uninstallation Tool? Once done, repeat steps 1-8 as indicated above. Article no: 000001141
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If your F-Secure security product displays the message, "Computer is not fully protected", this means that the product has not been able to update to...Follow the steps below to resolve the issue:
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If you are currently using F-Secure Internet Security and need to renew your subscription, we recommend that you upgrade your Internet Security to...
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Follow these steps to renew F-Secure SAFE with a box code.
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This video tutorial shows you how to renew your F-Secure Internet Security subscription.
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In Windows, the way of uninstalling a program varies between the operating system version. In this article, we describe one uninstallation method for...
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You can have browsing protection place a reputation rating icon before each link on search result page.To turn on or off the website reputation ratings in search results:
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When the banking protection is turned on, your online banking sessions are protected. Accessing your bank's web site or making online payments will...
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Set your computer to scan and remove viruses and other harmful applications automatically when you do not use it, or set the scan to run periodically...
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Make sure you are running the most recent version of F-Secure SAFE in order to stay secure.
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This article only applies to you if you have opted to renew your F-Secure SAFE subscription manually.
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Depending on the device you want to install F-Secure SAFE on, the installation procedure may vary slightly.
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Automatic updates are turned on as soon as you install the F-Secure product. When your computer is connected to the internet, the product checks for...
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Once F-Secure SAFE is installed correctly, the product works silently in the background. To see that your F-Secure SAFE product is working, there are...
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Before you start installing F-Secure Internet Security or Anti-Virus, make sure that: Your Windows is up to date. You have uninstalled incompatible...
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Note: These steps are to install F-Secure SAFE onto the computer you are currently using.
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A modified hosts file may trigger a detection (Redirected hosts file) even if you have intentionally modified the hosts file entry manually or with a...
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Sometimes you may want to exclude a file or folder from scanning. Excluded items are not scanned unless you remove them from the excluded items list.
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Once you have installed F-Secure SAFE on your PC, and you open up your browser for the first time, activate the Browsing Protection extension (add-on)...
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Once you have installed F-Secure SAFE on your computer, and you open up your browser for the first time, activate the Browsing Protection extension...
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Once you have installed F-Secure SAFE on your computer, and you open up your browser for the first time, activate the Browsing Protection extension...
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Usually there is no need to change the default settings, but you can configure how the computer is connected to the internet so that you can receive...
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The product automatically detects your default system language and sets the product to the same language. During the installation, you can select your...If you later on want to change the product language, you need to do a fresh installation of the product, and remember to select the language during...
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The F-Secure security product uses Windows Defender Firewall to protect your computer.When the firewall is turned on, it restricts access to and from your computer. Some applications may require that you allow them through the firewall...
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This article applies to you as follows: If you have already renewed your F-Secure Internet Security subscription, and If you have already received a...
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We don't recommend you to turn off the security features as this will leave your computer open to attacks. However, should you need to turn off all...
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This article describes how you can protect your child's PC with F-Secure SAFE, using the Family Rules feature. We're going to show you how to create a...
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Use the full computer scan when you want to be completely sure that there is no malware or riskware on your computer. This type of scan is the...
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Want to keep a closer eye on how much time your child spends on their device? Read on and find out how to limit the time your child uses on their...
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Want to control how much time your children can spend on their devices? You can limit the time your child can use the device in two ways: Daily use...
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Note: This article applies to the following products: F-Secure Internet Security, F-Secure Anti-Virus for PC, and F-Secure Mobile Security for Android...
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Do you need more licenses? To get more licenses for your current F-Secure SAFE subscription, here's how to upgrade. The shopping cart is handled by...
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Looking for a way to protect your family from websites containing inappropriate content? Stay safe from these threats and activate Content Filtering...
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The F-Secure security product reports an infection and states that it cannot automatically remove the infected files. Instead you will be asked to...
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When visiting a banking site, the Banking protection banner does not appear.
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Once you have renewed your subscription, there is no further action required by you. The product on your device gets updated automatically. However,...
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A recent change on your computer such as a Windows update may have caused our product to stop working. The missing .dll file is part of the...
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The Browsing Protection extension does not automatically install after installing SAFE on your PC.
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The subscription details showing in My F-Secure and in the SAFE app do not match.
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Yes. All supported versions (12.1 or newer) of F-Secure security products are automatically brought over when you upgrade from Windows 7, 8 or 8.1....
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We recommend that you set up a separate Windows user account for each family member. When each computer user has their own Windows user account, you...
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A network installer is typically smaller in size resulting in a quicker initial download. It takes over the downloading of additional components, thus...
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Security Cloud is an online service which provides rapid response against the latest internet-based threats.
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The gaming mode frees up more system resources to handle games that are running on your computer by reducing the product's impact on your computer's...
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F-Secure SAFE is a security service you can install on your computer, smartphone or table to protect yourself and your loved ones against various...
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