Master Boot Record (MBR) has been infected by malware and needs to be replaced with a clean MBR
The clean up instructions:
1. Put Recovery Disk in the optical drive, and then start the computer.
How to create recovery disc:
When prompted, press any key to continue Select a language, a time, a currency, a keyboard, or an input method, and then click Next Click Repair your computer Select the operating system that you want to repair, and then click Next In the System Recovery Options dialog box, click Command Prompt In CMD input, bootrec with argument /fixmbr
Restart Computer and at this point, MBR is restored and the malware trace should be removed
Article no: 000013753
How do I renew F-Secure Internet Security? Where to enter the new license key because F-Secure Internet Security shows after every restart that the license will expire. Do I need to reinstall F-Secure Internet Security when renewed? How to I validate the Internet Security license after renewing?
You can renew your F-Secure Internet Security subscription from F-Secures webpage:
Buy a F-Secure Internet Security code to renew your F-Secure Internet Security subscription:
Click on the following link: https://www.f-secure.com/en/web/home_global/internet-security Click Renew now Choose either 1 year or 2 year subscription and click Renew now Fill in your address information, choose a payment method and click Continue Continue to pay with the payment method you've chosen. You will then receive an email with a F-Secure Internet Security license code.
When you have a F-Secure Internet Security license code, then do the following to renew the subscription:
Open F-Secure Internet Security. Click Manage subscription. Insert the license code (that you received on email when you renewed) and click Continue
You can also buy the subscription from a reseller store:
Buy the Internet Security package from store. The subscription code can be found from the package. Enter the code to Internet Security program:
Open F-Secure Internet Security Click Manage subscription. Insert the license code (that you received on email when you renewed) and click Continue
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I can't find a place to add my F-Secure Internet Security code on the user interface (GUI)?
The Renew link or button on the main view of F-Secure Internet Security program is only visible when you have 45 days or less left in your subscription. If you have more than 45 days left on your subscription, you can activate your new F-Secure Internet Security code as follows:
Open F-Secure Internet Security. Select Settings. Select Support. Select Renew Subscription. Enter your new F-Secure Internet Security code, and select Continue.
Your subscription has now been updated.
Article no: 000015729
If for example F-Secure SAFE is malfunctioning, you may be able to rectify the issue by simply reinstalling the product.
Important: Windows XP and Vista are no longer supported by Microsoft and F-Secure. Therefore, the steps below is not applicable to Windows XP or Vista computers. You can re-install F-Secure SAFE without uninstalling the old version.
Log into your My F-Secure account: https://my.f-secure.com/login
If you are unable to access the account or forgot your password, click on the Forgot Password option and type in your email address for a reset link to be sent.
Select the device name that you wish to reinstall and click Release License. A page will appear to confirm the action. Click on Release License. The license is now removed. Click + Add device. Choose My device, My child's Device or Someone else's device Select the device type (the system recognizes your device type by default) and click on Download for Windows. Once the download is completed, run the F-Secure Safe Network installer. When the installer launches, click Accept and Install
The installation will uninstall the previous version/installation an will require a restart. The process usually takes a few minutes or so, and once installed, your computer is protected. If you are not able to reinstall: If you are experiencing issues with the reinstallation, you may need to use the F-Secure Uninstallation Tool to remove the problematic installation. Follow the steps in the link below:
How do I uninstall F-Secure products using the Uninstallation Tool?
Once done, repeat steps 1-8 as indicated above.
Article no: 000001141
The product automatically detects your default system language and sets the product to the same language. During the installation, you can select your...If you later on want to change the product language, you need to do a fresh installation of the product, and remember to select the language during...
The F-Secure security product uses Windows Defender Firewall to protect your computer.When the firewall is turned on, it restricts access to and from your computer. Some applications may require that you allow them through the firewall...