F-Secure SAFE / Internet Security / Anti-Virus

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Issue: Subscription is still running out even though I have renewed. F-Secure Internet Security is still valid, but I received your "subscription is going to expire soon" message or the expiration date is not correct. Resolution: The subscription is not renewed when you pay for the product, but rather when you enter the new subscription code into the program. The order confirmation email has your new subscription code (this format: xxxx-xxxx-xxxx-xxxx-xxxx) and you can activate it the following way: Open F-Secure Internet Security program  Click Renew or Already have a new subscription code? in the upper part of the program interface Insert the license code, and click Continue Once you have activated the new license key, the new subscription validity date is shown on the Landing page of the program. *If there are more than 30 days left on your current subscription, then you need to do it in the following way:  Open F-Secure Internet Security. Click Settings Click Support Click Renew my Subscription Insert your Subscription code Click Continue. Note: Make sure that your Windows is up-to-date before renewing the product with the new code.  If you have protected several computers previously with the same subscription key, you need to enter the key to only one of the computers. If the F-Secure program is giving expiring or expired -notifications on one of your other computers, try rebooting the computer in question by choosing Reboot from the Windows Start menu. Also, please check the order confirmation for the product you have renewed. If you have had F-Secure Internet Security and you have now bought F-Secure SAFE, the order confirmation email includes a button that you will use to create a My F-secure account for yourself and from there you can install our new product F-Secure SAFE.    Article no: 000001336
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Issue: I have an existing installation of F-Secure Internet Security and I have a new license code. How do I add a new license code to this existing installation? Resolution: To activate a new F-Secure Internet Security license key: Open F-Secure Internet Security program (can be found as an icon on your desktop) Click Renew or Already have a new subscription code? in the upper part of the program interface Insert the license code, and click Continue Once you have activated the new license key, the new subscription validity date is shown on the Landing page of the program. ​​ * If you have F-Secure Internet Security version 17.6, and if there are more than 45 days left on the current subscription, then you need to do the following in your F-Secure Internet Security program to use the license code:  Open F-Secure Internet Security program Click Tools Click Support Click Renew Subscription Insert the license code, and click Continue Article no: 000002427
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Issue: While browsing the internet I got redirected a suspicious website. I have F-secure protection but it can't find viruses.  Resolution: This is most likely not a virus, but an adware that is in your browser. First you should check if there is anything new on your browsers toolbar, or new unknown extensions/add-ons. Uninstall extension on Chrome Uninstall extension on Mozilla Firefox Uninstall extension on Internet Explorer Uninstall extension on Microsoft Edge You should also try clearing the history and browser cache.  How to clear history on Chrome How to clear history on Mozilla Firefox How to clear history on Internet Explorer How to cleat history on Microsoft Edge If this does not help, try resetting the whole browser.  How to reset Chrome How to reset Mozilla Firefox How to reset Internet Explorer How to reset Microsoft Edge Article no: 000004694
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Issue: I get a notification on my computer about time limit, what is this about? Why is my computer's usage limited to some hours? I can't use my computer as F-secure program says that time limit is up. Resolution: If F-Secure program notifies you about a time limit on your computer, it is likely that time limitation on Family rules has been activated on F-Secure program. You can inactivate the time limitation on your computer as follows: If you have F-Secure SAFE installed Login in to your account on https://my.f-secure.com Click <your name> on the big circle  Click the switch deactivate time limits for the profile If you have F-Secure Internet Security installed ​Open F-Secure Internet Security program on your computer Click Parental control Click Settings Click the switch to deactivate time limitations Article no: 000006142
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This video tutorial shows you how to renew your F-Secure Internet Security subscription.
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This article applies to you as follows: If you have already renewed your F-Secure Internet Security subscription, and If you have already received a...
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Issue: I have renewed my F-Secure SAFE license, but my device shows license expired. Resolution: You might have purchased a subscription for a different product: Check the product installed on your device. If the product installed on your device is F-Secure Internet Security, then the subscription that you've purchased is for a different product. In this case, you need to uninstall F-Secure Internet Security from your device, and install F-Secure SAFE. Skip to the next step if this is not the case for you. Install F-Secure SAFE on PC Install F-Secure SAFE on iOS Install F-Secure SAFE on Android Install F-Secure SAFE on Mac If the product installed is the correct product for the subscription purchased:  Make sure that you have renewed an existing subscription instead of purchasing a separate new subscription. If you suspect that you might have purchased a separate new subscription, contact F-Secure Support for further assistance. If you use the login through Facebook, please verify you have installed SAFE from this account and not from the one with "normal" login. Try restarting your device, the product may just need to be refreshed to connect to our servers. If your F-Secure account shows the correct number of devices and restarting your device doesn't fix the issue, follow the steps below:   Log out and Log in to My F-Secure in SAFE Windows PC: Click on your name at the top-right of SAFE window Click Log out Click Continue Click Log out SAFE will close. Double-click the F-Secure SAFE icon on your desktop to open it A login window will appear. Enter your My F-Secure email and password and click Log in A message appears, "Hi <name> You are setting up protection for yourself." Click Continue Subscription is now updated Uninstall and reinstall F-Secure SAFE on your phone: Uninstall F-Secure SAFE app Go to App Store or Google Play Store Install F-Secure SAFE Tap Login Login using the correct account F-Secure SAFE is now activated Uninstall and reinstall F-Secure on your Mac:  Open Finder, and click on Programs / Application Open the F-Secure folder Run Uninstall F-Secure SAFE After the uninstallation, restart the Mac Release the previous installation license from My F-Secure so that you can reuse the same license again Install F-Secure SAFE on your Mac Article no: 000001358
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Issue: I have lost my F-Secure Anti-Virus license key. What should I do? Resolution: If you bought F-Secure Anti-Virus from the F-Secure website, check your email for the order confirmation that was sent to you when you bought the product. The order confirmation email includes the license key. If the you are unable to find the order confirmation email, Contact Customer Service. Article no: 000012127
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Issue: How do I logout of F-Secure SAFE on my devices? Resolution: Follow the steps below to log out of F-Secure SAFE on each platform: Windows and Mac Open F-Secure SAFE Click on your name at the top-right Click Log out On the log in screen, enter the correct email and password Click Log in Your SAFE is now activated with the correct account iOS  Open F-Secure SAFE application Go to Settings Select Logout Login with your newly created account Android Open F-Secure SAFE Go to Settings Select My F-Secure account Click Log out the current user Click login Login with your newly created account Article no: 000015570
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Sometimes you may want to leave out a file or folder from scanning. The items you leave out are not scanned unless you remove them from the excluded...
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Issue: How to re-install the F-secure Internet Security correctly? Resolution: You can re-install F-Secure Internet Security without uninstalling the old version. However, if there are issues with the installation, you might need to run our uninstallation tool.  Thus there are 2 parts to this process, the first part is how to remove the existing F-Secure Internet Security installation from your computer in case of issues, and the second part is to install F-Secure Internet Security back on to your computer.  You can go straight to Part 2 if there are no issues with the old version.  Important Note: Windows XP and Vista are no longer supported by Microsoft and F-Secure. Therefore, the steps below are not applicable to Windows XP or Vista computers.  Part 1: Uninstalling Internet Security using the Uninstallation Tool. Log on to your computer with administrator rights. Download the Uninstallation Tool for Windows from our Support Tools page. Run the executable FSUninstallationTool.exe. Click Yes. Click Start. Select the product or components you want to remove and click Next to initiate the uninstallation process. Click Restart when prompted to remove remaining files. The uninstallation is complete when your computer restarts. Part 2: Reinstalling F-Secure Internet Security: Go to the Download F-Secure Products page. Select your product F-Secure Internet Security from the list, and click Download for Windows. Depending on your browser: The installer file downloads automatically; or You are asked to save the file. If prompted, click Save File. Press Ctrl + J on your keyboard to open the download folder and find the file. Double-click the installer file (F-SecureNetworkInstaller.exe) to run it. When prompted, type in your subscription key (xxxx-xxxx-xxxx-xxxx-xxxx) to continue the installation. Make sure that you use the correct subscription key. If you have a multi-user subscription, you can enter the same subscription key on multiple Windows PC. For a single subscription key, each Windows PC should use a separate subscription key. If a message appears on the screen stating all licenses have already been used, click on Re-use license to move an existing license to this computer. Allow the product to complete the installation. The installation takes a minute or so (depending on your Internet connection speed), and once installed, your computer is protected. Article no: 000001875
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Issue: Master Boot Record (MBR) has been infected by malware and needs to be replaced with a clean MBR Resolution: The clean up instructions: 1. Put Recovery Disk in the optical drive, and then start the computer. How to create recovery disc: https://support.microsoft.com/en-my/help/4026852/windows-create-a-recovery-drive When prompted, press any key to continue Select a language, a time, a currency, a keyboard, or an input method, and then click Next Click Repair your computer Select the operating system that you want to repair, and then click Next In the System Recovery Options dialog box, click Command Prompt In CMD input, bootrec with argument /fixmbr bootrec /fixmbr Restart Computer and at this point, MBR is restored and the malware trace should be removed Article no: 000013753
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On 22 October 2019, we have released an update that resolves an issue in our licensing system and how the deletion of accounts is handled.
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Issue: I can't find a place to add my F-Secure Internet Security code on the user interface (GUI)? Resolution: The Renew link or button on the main view of F-Secure Internet Security program is only visible when you have 45 days or less left in your subscription. If you have more than 45 days left on your subscription, you can activate your new F-Secure Internet Security code as follows: Open F-Secure Internet Security. Select Settings. Select Support. Select Renew Subscription. Enter your new F-Secure Internet Security code, and select Continue. Your subscription has now been updated. Article no: 000015729
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Issue: If for example F-Secure SAFE is malfunctioning, you may be able to rectify the issue by simply reinstalling the product. Resolution: Important: Windows XP and Vista are no longer supported by Microsoft and F-Secure. Therefore, the steps below is not applicable to Windows XP or Vista computers. You can re-install F-Secure SAFE without uninstalling the old version. Log into your My F-Secure account: https://my.f-secure.com/login ​​​If you are unable to access the account or forgot your password, click on the Forgot Password option and type in your email address for a reset link to be sent. Select the device name that you wish to reinstall and click Release License. A page will appear to confirm the action. Click on Release License. The license is now removed.  Click + Add device. Choose My device, My child's Device or Someone else's device Select the device type (the system recognizes your device type by default) and click on Download for Windows. Once the download is completed, run the F-Secure Safe Network installer. When the installer launches, click Accept and Install The installation will uninstall the previous version/installation an will require a restart. The process usually takes a few minutes or so, and once installed, your computer is protected. If you are not able to reinstall: If you are experiencing issues with the reinstallation, you may need to use the F-Secure Uninstallation Tool to remove the problematic installation. Follow the steps in the link below: How do I uninstall F-Secure products using the Uninstallation Tool? Once done, repeat steps 1-8 as indicated above. Article no: 000001141
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If your F-Secure security product displays the message, "Computer is not fully protected", this means that the product has not been able to update to...Follow the steps below to resolve the issue:
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If you are currently using F-Secure Internet Security and need to renew your subscription, we recommend that you upgrade your Internet Security to...
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Follow these steps to renew F-Secure SAFE with a box code.
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In Windows, the way of uninstalling a program varies between the operating system version. In this article, we describe one uninstallation method for...
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You can have browsing protection place a reputation rating icon before each link on search result page.To turn on or off the website reputation ratings in search results:
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When the banking protection is turned on, your online banking sessions are protected. Accessing your bank's web site or making online payments will...
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Set your computer to scan and remove viruses and other harmful applications automatically when you do not use it, or set the scan to run periodically...
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Make sure you are running the most recent version of F-Secure SAFE in order to stay secure.
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This article only applies to you if you have opted to renew your F-Secure SAFE subscription manually.
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Depending on the device you want to install F-Secure SAFE on, the installation procedure may vary slightly.
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Automatic updates are turned on as soon as you install the F-Secure product. When your computer is connected to the internet, the product checks for...
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Once F-Secure SAFE is installed correctly, the product works silently in the background. To see that your F-Secure SAFE product is working, there are...
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Before you start installing F-Secure Internet Security or Anti-Virus, make sure that: Your Windows is up to date. You have uninstalled incompatible...
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Note: These steps are to install F-Secure SAFE onto the computer you are currently using.
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A modified hosts file may trigger a detection (Redirected hosts file) even if you have intentionally modified the hosts file entry manually or with a...
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Once you have installed F-Secure SAFE on your PC, and you open up your browser for the first time, activate the Browsing Protection extension (add-on)...
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Once you have installed F-Secure SAFE on your computer, and you open up your browser for the first time, activate the Browsing Protection extension...
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Once you have installed F-Secure SAFE on your computer, and you open up your browser for the first time, activate the Browsing Protection extension...
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Usually there is no need to change the default settings, but you can configure how the computer is connected to the internet so that you can receive...
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The product automatically detects your default system language and sets the product to the same language. During the installation, you can select your...If you later on want to change the product language, you need to do a fresh installation of the product, and remember to select the language during...
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The F-Secure security product uses Windows Defender Firewall to protect your computer.When the firewall is turned on, it restricts access to and from your computer. Some applications may require that you allow them through the firewall...
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We don't recommend you to turn off the security features as this will leave your computer open to attacks. However, should you need to turn off all...
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This article describes how you can protect your child's PC with F-Secure SAFE, using the Family Rules feature. We're going to show you how to create a...
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Use the full computer scan when you want to be completely sure that there is no malware or riskware on your computer. This type of scan is the...
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Want to keep a closer eye on how much time your child spends on their device? Read on and find out how to limit the time your child uses on their...
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Want to control how much time your children can spend on their devices? You can limit the time your child can use the device in two ways: Daily use...
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Note: This article applies to the following products: F-Secure Internet Security, F-Secure Anti-Virus for PC, and F-Secure Mobile Security for Android...
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Do you need more licenses? To get more licenses for your current F-Secure SAFE subscription, here's how to upgrade. The shopping cart is handled by...
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Looking for a way to protect your family from websites containing inappropriate content? Stay safe from these threats and activate Content Filtering...
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The F-Secure security product reports an infection and states that it cannot automatically remove the infected files. Instead you will be asked to...
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When visiting a banking site, the Banking protection banner does not appear.
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Once you have renewed your subscription, there is no further action required by you. The product on your device gets updated automatically. However,...
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A recent change on your computer such as a Windows update may have caused our product to stop working. The missing .dll file is part of the...
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The Browsing Protection extension does not automatically install after installing SAFE on your PC.
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