How do I release an F-Secure SAFE license so I can use it on another device?
Log in to My F-Secure. On the My F-Secure page, select a member that you want to release a license from. Underneath the member, you see a list of protected devices. Click on a device that you want to release a license from. This brings up a window with basic details about that device. Click Release license. This frees up a license that you can now use on another device.
Note: Removing a license from a device does not uninstall F-Secure SAFE from that device. To uninstall F-Secure SAFE, you have to do it manually from the device.
Article no: 000001016
Firefox blocked or disabled Browsing Protection. Error message - could not be verified for use in Firefox and has been disabled
This is a bug triggered on 4th May 2019 and currently being fixed by Firefox team. This bug has disabled a lot of add-ons and F-Secure is one of them. A temporary workaround has been released: https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/
Article no: 000011784
When clicking on the renew button, the program asks me immediately for the license key that I don't have. How do I get the licence key to renew my subscription?
You can renew your F-Secure Anti-Virus subscription from F-Secures webpage:
Buy a F-Secure Anti-Virus code to renew your F-Secure Anti-Virus subscription:
Click on the following link: https://www.f-secure.com/en/home/products/anti-virus Click Renew now. Choose either 1 year subscription for 1 device or for 3 devices year, and click Renew now. Fill in your address information, choose a payment method and click Continue. Continue to pay with your chosen payment method. You will then receive an email with a F-Secure Anti-Virus license code.
Alternatively, you can buy a subscription from a reseller store. The license key can be found within the package.
When you have a F-Secure Anti-Virus license code, do the following to renew the subscription:
Open F-Secure Anti-Virus. Click Manage subscription. Insert the license code (that you received on email when you renewed), and click Continue.
Article no: 000012612