How can I perform a virus scan in F-Secure SAFE on my iPhone/iPad? I can't find an option to do scan in F-Secure SAFE on my iOS device.
F-Secure SAFE for iOS does not have a manual scanning feature on Apple iPhone or iPad devices. The F-Secure SAFE application functions as a secure browser and it has browsing protection and banking protection features. F-Secure SAFE also checks if newly installed apps from the App Store are safe. Apple states: iOS is designed to be reliable and secure from the moment you turn on your device. Built-in security features protect against malware and viruses and help to secure access to personal information and corporate data. Jailbreaking your device eliminates security layers designed to protect your personal information and your iOS device. With this security removed from your iOS device, hackers may steal your personal information, damage your device, attack your network, or introduce malware, spyware or viruses. You can find more information in this thread: http://support.apple.com/kb/HT3743
Article no: 000001664
When logging in to jyskebank.dk banking site, F-Secure banking protection blocks the page.
We are aware of this issue, and you can resolve it by clearing the ORSP cache. The cache is also cleared automatically periodically, so after a while the issue will resolve on its own.
You can clear the cache manually to immediately fix the issue. You can find the instructions how to clear the ORSP cache in this article. If you do not want to manually clear the ORSP cache and decide to wait for the ORSP cache to be automatically cleared, you can as a temporary workaround shut down the banking protection during banking sessions.
Article no: 000018153
F-Secure SAFE offers a number of features within the same product that ensure your devices are protected against many kinds of online threats. These...This table shows which of these features are available by platform.
While browsing the internet I got redirected a suspicious website. I have F-secure protection but it can't find viruses.
This is most likely not a virus, but an adware that is in your browser. First you should check if there is anything new on your browsers toolbar, or new unknown extensions/add-ons. Uninstall extension on Chrome Uninstall extension on Mozilla Firefox Uninstall extension on Internet Explorer Uninstall extension on Microsoft Edge You should also try clearing the history and browser cache. How to clear history on Chrome How to clear history on Mozilla Firefox How to clear history on Internet Explorer How to cleat history on Microsoft Edge If this does not help, try resetting the whole browser. How to reset Chrome How to reset Mozilla Firefox How to reset Internet Explorer How to reset Microsoft Edge
Article no: 000004694
I get a notification on my computer about time limit, what is this about? Why is my computer's usage limited to some hours? I can't use my computer as F-secure program says that time limit is up.
If F-Secure program notifies you about a time limit on your computer, it is likely that time limitation on Family rules has been activated on F-Secure program. You can inactivate the time limitation on your computer as follows: If you have F-Secure SAFE installed
Login in to your account on https://my.f-secure.com Click <your name> on the big circle Click the switch deactivate time limits for the profile
If you have F-Secure Internet Security installed
Open F-Secure Internet Security program on your computer Click Parental control Click Settings Click the switch to deactivate time limitations
Article no: 000006142
I have renewed my F-Secure SAFE license, but my device shows license expired.
You might have purchased a subscription for a different product: Check the product installed on your device. If the product installed on your device is F-Secure Internet Security, then the subscription that you've purchased is for a different product. In this case, you need to uninstall F-Secure Internet Security from your device, and install F-Secure SAFE. Skip to the next step if this is not the case for you.
Install F-Secure SAFE on PC Install F-Secure SAFE on iOS Install F-Secure SAFE on Android Install F-Secure SAFE on Mac
If the product installed is the correct product for the subscription purchased:
Make sure that you have renewed an existing subscription instead of purchasing a separate new subscription. If you suspect that you might have purchased a separate new subscription, contact F-Secure Support for further assistance. If you use the login through Facebook, please verify you have installed SAFE from this account and not from the one with "normal" login. Try restarting your device, the product may just need to be refreshed to connect to our servers.
If your F-Secure account shows the correct number of devices and restarting your device doesn't fix the issue, follow the steps below:
Log out and Log in to My F-Secure in SAFE Windows PC:
Click on your name at the top-right of SAFE window Click Log out Click Continue Click Log out SAFE will close. Double-click the F-Secure SAFE icon on your desktop to open it A login window will appear. Enter your My F-Secure email and password and click Log in A message appears, "Hi <name> You are setting up protection for yourself." Click Continue Subscription is now updated
Uninstall and reinstall F-Secure SAFE on your phone:
Uninstall F-Secure SAFE app
Go to App Store or Google Play Store
Install F-Secure SAFE
Login using the correct account
F-Secure SAFE is now activated
Uninstall and reinstall F-Secure on your Mac:
Open Finder, and click on Programs / Application
Open the F-Secure folder
Run Uninstall F-Secure SAFE
After the uninstallation, restart the Mac
Release the previous installation license from My F-Secure so that you can reuse the same license again
Install F-Secure SAFE on your Mac
Article no: 000001358
How do I logout of F-Secure SAFE on my devices?
Follow the steps below to log out of F-Secure SAFE on each platform: Windows and Mac
Open F-Secure SAFE Click on your name at the top-right Click Log out On the log in screen, enter the correct email and password Click Log in Your SAFE is now activated with the correct account
Open F-Secure SAFE application Go to Settings Select Logout Login with your newly created account
Open F-Secure SAFE Go to Settings Select My F-Secure account Click Log out the current user Click login Login with your newly created account
Article no: 000015570
Master Boot Record (MBR) has been infected by malware and needs to be replaced with a clean MBR
The clean up instructions:
1. Put Recovery Disk in the optical drive, and then start the computer.
How to create recovery disc:
When prompted, press any key to continue Select a language, a time, a currency, a keyboard, or an input method, and then click Next Click Repair your computer Select the operating system that you want to repair, and then click Next In the System Recovery Options dialog box, click Command Prompt In CMD input, bootrec with argument /fixmbr
Restart Computer and at this point, MBR is restored and the malware trace should be removed
Article no: 000013753
Why does the F-Secure product (SAFE / Anti-Virus) show "Security Cloud Malfunction" error notification on my Mac computer?
Issue may be related to a corrupt "hosts" file on the Mac. First just restart you Mac. If after that the issue is still there, please try resetting the hosts file on the Mac.
How to reset the Hosts file on Mac:
From the Finder, navigate to Go → Go to Folder Type this in the Go to Folder window: /private/etc/hosts From the finder window, click and drag the hosts file to the desktop. (we're doing this because we can't open the hosts file directly and edit it) Double-click the hosts file (on the desktop) and it will open in TextEdit (or any default text editor on your Mac) Erase everything in it. Copy the following piece of text and paste it into the hosts file
# Host Database
# localhost is used to configure the lookback interface
# when the system is booting. Do not change this entry.
Save this file Open Go to Folder window Open /private/etc/hosts again Drag the hosts file on desktop back to the /etc/ folder. You will be asked about the existing hosts file Choose Replace and authenticate with the admin password when asked for it
You can also contact F-Secure customer support chat for remote assistance to reset the hosts file. Note: As we don't rely on hosts file anymore in currently available versions, a re-installation of the F-Secure product on your Mac computer should also solve the issue.
Article no: 000002078
If for example F-Secure SAFE is malfunctioning, you may be able to rectify the issue by simply reinstalling the product.
Important: Windows XP and Vista are no longer supported by Microsoft and F-Secure. Therefore, the steps below is not applicable to Windows XP or Vista computers. You can re-install F-Secure SAFE without uninstalling the old version.
Log into your My F-Secure account: https://my.f-secure.com/login
If you are unable to access the account or forgot your password, click on the Forgot Password option and type in your email address for a reset link to be sent.
Select the device name that you wish to reinstall and click Release License. A page will appear to confirm the action. Click on Release License. The license is now removed. Click + Add device. Choose My device, My child's Device or Someone else's device Select the device type (the system recognizes your device type by default) and click on Download for Windows. Once the download is completed, run the F-Secure Safe Network installer. When the installer launches, click Accept and Install
The installation will uninstall the previous version/installation an will require a restart. The process usually takes a few minutes or so, and once installed, your computer is protected. If you are not able to reinstall: If you are experiencing issues with the reinstallation, you may need to use the F-Secure Uninstallation Tool to remove the problematic installation. Follow the steps in the link below:
How do I uninstall F-Secure products using the Uninstallation Tool?
Once done, repeat steps 1-8 as indicated above.
Article no: 000001141
After upgrading MacOS to 10.15 Catalina, F-Secure SAFE / Anti-Virus shows the following status: "Computer is not protected" but the subscription is valid. What should I do?
With MacOS 10.15 Catalina, you need to do the following to allow F-Secure SAFE to scan the computer and allow the program to work again:
Go to Settings (An icon in the bottom of your Mac screen) Click Security and Privacy Click Privacy Select Full Disk Access on the left pane. Click the Lock in the bottom-left corner to make changes, and login with your Mac password (if prompted). Tick the box next to F-Secure SAFE / Anti-Virus on the list Click the Lock again to prevent further changes
Article no: 000016812
How do I release an F-Secure SAFE license so I can use it on another device?
Log in to My F-Secure. On the My F-Secure page, select a member that you want to release a license from. Underneath the member, you see a list of protected devices. Click on a device that you want to release a license from. This brings up a window with basic details about that device. Click Release license. This frees up a license that you can now use on another device.
Note: Removing a license from a device does not uninstall F-Secure SAFE from that device. To uninstall F-Secure SAFE, you have to do it manually from the device.
Article no: 000001016
This article describes how to install F-Secure SAFE on your child's Android device and set up Family Rules for the first time. We go through the...Application control Device use limits Content filtering
The product automatically detects your default system language and sets the product to the same language. During the installation, you can select your...If you later on want to change the product language, you need to do a fresh installation of the product, and remember to select the language during...
The F-Secure security product uses Windows Defender Firewall to protect your computer.When the firewall is turned on, it restricts access to and from your computer. Some applications may require that you allow them through the firewall...
If you suspect that your device is stolen, you can remotely wipe all your personal data and apps from it.Note: This feature is available only for SAFE for Android. The "Lock/Wipe device" setting must be enabled on your device for it to work. This setting...