F-Secure SAFE / Internet Security / Anti-Virus

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Issue: How Do I Install F-Secure Safe On My Device(s) as a Sub-user  Resolution: You can share your subscription with a friend or family member by inviting them into your My F-Secure group. This allows them to protect their devices using your available licenses. Log in to My F-Secure with your account username and password. Once logged in, click/tap Add device. The Whose device do you want to protect? window appears. Select Someone else's device, and click/tap Continue. The Invite a person window appears. Fill in your name and email address in the relevant fields, and click/tap Send invitation. The person you add will receive an invitation email that allows them to set up their My F-Secure sub account. Once the account has been set up, they would need to be logged in with their email address and password then the next stage would be to install the program on their device(s). Note: If the sub-user does not remember their password, they would need to have it reset by clicking on the Forgot your password link then type in the email address that was sent the initial invitation and click on the Send button once completed. The reset password link would be sent to the email address. For more information on how to reset My F-Secure account password please click here. The following links below are how to install F-Secure Safe on various devices and this must be performed from their own (the sub-user) F-Secure account. How do I install F-Secure SAFE on my iPhone and iPad? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80825 How do I install F-Secure SAFE on my PC? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/78187 How do I install F-Secure SAFE on my Android device? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/77904 How do I install F-Secure SAFE on my Mac? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80882 Article no: 000008435
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Issue: When I run the F-Secure install I have error, "For security and performance Windows 10 in S mode runs Microsoft verified apps...To get this app you need to switch out of S mode or find a similar app in the store." Why am I unable to install F-Secure on my computer in S mode? Resolution: Windows 10 in S Mode is a more limited, locked-down Windows operating system. In S Mode, you can only install apps from the Store, and you can only browse the web with Microsoft Edge. F-Secure products are not available in Microsoft App store, so you need to get out of S mode to use our products. If you purchase a PC in S Mode, you can leave S Mode for free. It doesn’t cost anything, but it is a one-time decision — once you’ve taken the PC out of S Mode, you can never put it back into S Mode.   How to Check If You’re Using S Mode You can check whether you’re using S Mode by heading to Settings > System > About. On the About page, scroll down to the “Windows Specifications” section. If you see the words “in S mode” to the right of the Edition entry, you’re using an S Mode PC. If not, you’re not using S Mode.   How to Leave S Mode Follow the steps in the following link: https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode If you need assistance in leaving S mode, please contact Microsoft support here. Article no: 000015399
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On 15 January 2020, Microsoft is planning to release its new browser, Edge on Chromium, which will eventually replace the current desktop Edge browser...
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Issue: How can I perform a virus scan in F-Secure SAFE on my iPhone/iPad?  I can't find an option to do scan in F-Secure SAFE on my iOS device.  Resolution: F-Secure SAFE for iOS does not have a manual scanning feature on Apple iPhone or iPad devices. The F-Secure SAFE application functions as a secure browser and it has browsing protection and banking protection features. F-Secure SAFE also checks if newly installed apps from the App Store are safe.   Apple states: iOS is designed to be reliable and secure from the moment you turn on your device. Built-in security features protect against malware and viruses and help to secure access to personal information and corporate data.  Jailbreaking your device eliminates security layers designed to protect your personal information and your iOS device. With this security removed from your iOS device, hackers may steal your personal information, damage your device, attack your network, or introduce malware, spyware or viruses. You can find more information in this thread:  http://support.apple.com/kb/HT3743 Article no: 000001664
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You have installed F-Secure SAFE on your Mac computer but the loginless activation fails.
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Issue: Unable to update virus definition on Windows 7 and Windows 10 with error connecting to guts2.sp.f-secure.com Connection failed Error 202 or 201 timed out. Malware Scan cannot update itself. I am not able to install Safe on my computer. The installation stops at ~99%. Resolution: Windows 7 and Vista Press Start. Select Control Panel. Make sure you are in the Large or Small icons view (Windows 7), or Classic View (Vista). Open Network and Sharing Center. On the left pane, select Change adapter settings (Windows 7) or Manage network connections (Vista). Right-click the connection for which you want to disable IPv6, and select Properties. Uncheck Internet Protocol Version 6 (TCP/IPv6) and click OK. Windows 10 Go to the Control Panel. Open Network & Internet/ Click on Ethernet. Click on the right side on Change adapter options. Right-click the connection you are using. Click on Properties. Uncheck the Internet Protocol Version 6 (TCP/IPv6) and click OK. Article no: 000007389
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Issue: How do I install F-Secure SAFE on my Windows, Mobile (Android, iOS), Mac etc? Resolution: Below are the links that would guide you on how to install SAFE on your devices: How do I install F-Secure SAFE on my iPhone and iPad? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80825 How do I install F-Secure SAFE on my PC? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/78187 How do I install F-Secure SAFE on my Android device? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/77904 How do I install F-Secure SAFE on my Mac? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80882   Article no: 000005735
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Issue: Where can I find my account ID for F-Secure SAFE or Internet Security? Resolution: To view the 20-digit identity codes: Right-click the F-secure product icon in the system tray. Select Open common settings . Select Identity codes . Alternatively, if you have F-secure SAFE/Internet Security version 17.7 Open the F-Secure product. Go to Settings. Choose Support, and the account ID is shown there.  Article no: 000002742
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Issue: I just purchased a F-Secure subscription with the subscription code, but it does not work. What should I do? Resolution: Verify that the subscription purchased is for F-Secure SAFE. You can find the product name in the purchase invoice that was emailed to you. F-Secure SAFE license code has this format: xxxxx-xxxxx-xxxxx-xxxxx If the code provided is for F-Secure SAFE, please follow the steps below to activate the subscription using the code: Go to the My F-Secure portal: https://my.f-secure.com/ Login to your F-Secure SAFE account with your email and password. Click on Subscription. Scroll down and click on Enter a Code. Insert your F-Secure SAFE license code (this format: xxxxx-xxxxx-xxxxx-xxxxx). Click on Continue. Once the code is accepted, proceed to install F-Secure SAFE on your device by clicking Add device and follow the instructions shown on the screen.  If you do not have a F-Secure SAFE account yet, then create a F-Secure SAFE account first:  Go to the F-Secure web page: https://www.f-secure.com/ Navigate to For Home > Products > F-Secure SAFE. Click Try for free. Create your F-Secure SAFE account from there.  You can now proceed to the first guide in this article, to insert your license code in your F-Secure SAFE account.  Note: If you do not see Enter a code option, or the license code still cannot be accepted, please contact F-Secure support. Article no: 000003528
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Issue: How do I re-install F-Secure SAFE for Android? Resolution: These steps are to re-install F-Secure Safe for Android Smartphone and Tablet.   1. Uninstall F-Secure SAFE on your Android phone or tablet.  Open up the app on your device Go to the Menu   in the top left of your screen, then Settings Scroll down to the bottom of the screen, and tap on Uninstall Enter the security code, if you have taken a security code into use, and tap OK to confirm the uninstallation. F-secure SAFE is now uninstalled 2. Install F-secure Safe on the Android Smartphone or Tablet again Before you start installing F-Secure SAFE, make sure that: You have the latest Android version installed You have an active My F-Secure account. To create an account, see article How to create an account for My F-Secure? You have an internet connection On your Android device, open Play Store, and search for F-Secure SAFE On the results page, select F-Secure SAFE Select Install Once done, select Open to start the set-up Select Accept and continue to accept the terms and conditions. Tick the box if you want to allow the app to collect anonymous data to improve the service Do the following: In the Allow F-Secure SAFE to make and manage phone calls? window, select Allow In the Allow F-Secure SAFE to access device's location? window, select Allow In the Allow F-Secure SAFE to access photos, media and files on your device window, select Allow Select Log in, and type in your My F-Secure credentials. If you don’t have a valid F-Secure SAFE or TOTAL subscription, select Create account to create an account Select Continue. An overview of the protection features available with your account appears Select Finish F-Secure SAFE is now installed on your device, and your device is protected. When you log in to your My F-Secure account, you can see which devices you have F-Secure SAFE installed on. Article no: 000003357
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Issue: Master Boot Record (MBR) has been infected by malware and needs to be replaced with a clean MBR Resolution: The clean up instructions: 1. Put Recovery Disk in the optical drive, and then start the computer. How to create recovery disc: https://support.microsoft.com/en-my/help/4026852/windows-create-a-recovery-drive When prompted, press any key to continue Select a language, a time, a currency, a keyboard, or an input method, and then click Next Click Repair your computer Select the operating system that you want to repair, and then click Next In the System Recovery Options dialog box, click Command Prompt In CMD input, bootrec with argument /fixmbr bootrec /fixmbr Restart Computer and at this point, MBR is restored and the malware trace should be removed Article no: 000013753
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Issue: F-Secure program (F-secure SAFE/ Anti-Virus) has detected malicious files or viruses but they were not deleted automatically. Resolution: You can open the scanning report and locate the specific files in the following way:  Open F-Secure SAFE Click on Tools Click on Infection report Click on the specific report Open the information from there Find the exact file from finder You can delete the file by moving it to Trash, and then emptying the Trash after that. Be aware, if the mentioned file is an email file - this will remove all your emails if you delete it.  Note: Potentially Unwanted Application detections are common in the Mac OSX environment. F-Secure product only warns about Potentially Unwanted Applications but does not automatically remove them. Regarding the removal, we suggest that you uninstall the application completely from your Mac environment to stop the detection alert. If you want to use the application in your environment, you can exclude those files in the product.   Note: You can exclude only process/applications from scanning, not files. You can run the following commands in Terminal to exclude Outlook Application from scanning: sudo -s echo "/Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook" >> /usr/local/f-secure/fsmac/sysconfig/system_daemons launchctl stop com.f-secure.fsavd Restart your computer after running the commands and monitor the CPU usage of the FSAVD process.   Article no: 000004299
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Issue: How do I logout of F-Secure SAFE on my devices? Resolution: Follow the steps below to log out of F-Secure SAFE on each platform: Windows and Mac Open F-Secure SAFE Click on your name at the top-right Click Log out On the log in screen, enter the correct email and password Click Log in Your SAFE is now activated with the correct account iOS  Open F-Secure SAFE application Go to Settings Select Logout Login with your newly created account Android Open F-Secure SAFE Go to Settings Select My F-Secure account Click Log out the current user Click login Login with your newly created account Article no: 000015570
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Issue: Device is logged in to a wrong My F-Secure account, I want to transfer it over to the other account I have.   Resolution: Note! This currently only works if both the old license on the old account and the new license on the new account are valid at the same time. If the old license has expired, or the new license is not yet active, this procedure does not work. The procedure varies by device type, follow the steps:  Windows and Mac: Open F-Secure SAFE Click on your name at the top-right Click Log out On the log in screen, enter the correct email and password Click Log in Your SAFE is now activated with the correct account. iOS: Open F-Secure SAFE application Go to settings Select Logout On the log in screen, enter the correct email and password Click Log in Your SAFE is now activated with the correct account Android: Open F-Secure SAFE Go to settings Select My F-Secure account Click Log out the current user On the log in screen, enter the correct email and password Click Log in Your SAFE is now activated with the correct account Article no: 000016311
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Issue: I can't install F-secure product to Windows, as the downloaded file on the browser gives error: "Failed - virus scan failed" or "xxxxxx.exe contained a virus and was deleted" Resolution: The most likely causes for this are: Virus scan on your browser Different anti-virus product on your computer Try to open the file on a different browser, and also check, that you do not have other anti-virus programs installed.  If this does not help, here are some instructions by different browsers on what to do in these cases: Google Chrome Internet Explorer Note: If you're unable to download anything to your computer, there might be some registry issue on the Windows. Here is a support article by Microsoft or you can contact Microsoft directly.  Article no: 000017074
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Issue: Customer inquired on how to install F-Secure Safe on his/her child's Android without having them to login using their email and password on the child's device. Resolution: Below are the steps on how to send the installation link either via Email or SMS. Log in to My F-Secure with your account username and password on your computer or any device Once logged in, click/tap Add device.  Select My child's device, and click/tap Continue. Then when Choose device type window appears, tap on Phone Android/iphone Click Continue, then you shall see 'Send SAFE installation link to your child's device via email or SMS'. Here you can choose to send by email or Send by SMS. Once key in the details to Send by email or Send by SMS , click Send. The installation link will be send accordingly. Or you can directly install from PlayStore:   Using your child's Android, open the PlayStore Tap Search Type SAFE Internet Security & Mobile Antivirus in the search box Under SAFE Internet Security & Mobile Antivirus, tap Get Tap Open Tap Accept and allow all the upcoming notifications Tap Log in Enter your My F-Secure email and password (main user's) Tap Log in Tap Installing for a child? at the bottom Enter the name and age App control: choose whether each app (new or already existing) should be, Time-limited Always allowed Blocked When ready, tap Next. Time limits: Time limits allow you to control when and for how long your child can use SAFE browser. To set the daily use limits, tap Edit (pencil icon) and slide the slider to the desired time length for weekdays and weekends. Once done, tap the Tick icon to save the settings. To set bedtime (prevent device use during night-time), tap Edit (pencil icon) and specify the time frame for school nights and weekends. Once done, tap the Tick icon. Tap Next. Content filtering: Content filtering blocks certain types of website content when browsing with the Safe Browser. Select by checking the boxes the content categories you want to block for your child. Tap Next. Almost ready. Tap Next Family Rules needs device administrator permissions to protect your child from harmful content. Press Continue Press Activate to grant F-Secure SAFE the device administrator permissions HUAWEI ONLY: If the  mobile phone has Ultra power saving mode, in the next step you need to: Tap Settings Enable Ultra power saving mode While in this mode, tap an empty square and add F-Secure SAFE. When it's activated, press the right hand corner to exit the mode. Return back to the program Tap Next Press Continue if you started F-Secure SAFE in Ultra power saving mode successfully Press continue under Turn on accessibility Scroll down, choose F-Secure SAFE and activate it with the switch, then press OK Press Finish Your child's device is now protected Article no: 000005445
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Issue: I am installing F-secure SAFE to my Android, and it is asking me to allow all these permissions to my location, phone, photos etc. Why does SAFE need these rights?  Resolution: For you to be able to install F-secure SAFE to your Android device, you wil need to allow all the permissions requested. You can read full disclosure of rights need and why from here.  Article no: 000018716
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Issue: I have a valid F-Secure TOTAL subscription. How can I start using F-Secure Freedome VPN on my mobile device? Resolution: If F-Secure FREEDOME VPN is not installed: 1. Open Google Play Store/Apple App Store on your device 2. Search F-Secure FREEDOME VPN 3. Install and Open F-Secure FREEDOME VPN 4. Swipe left three times 5. Log in 6. Select F-Secure  7. Enter your My F-Secure credentials and select Log in If F-Secure FREEDOME VPN is installed: 1. Open the FREEDOME VPN app 2. Open the menu on the top left corner 3. Select Subscription 4. Select Log in 5. Select F-Secure 6. Enter your My F-Secure credentials and select Log in Article no: 000001286
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Issue: How can I generate an F-Secure SAFE diagnostic log file with my Android device? Resolution: Follow these steps to generate and send the F-Secure SAFE diagnostic log files from a Android device: Open the F-Secure SAFE application on your Android device Open the menu from the upper left-hand corner Choose About Click on the version number (at least) 7 times Scroll down and press Send log file Send the log file to the predefined email address with the preferred email application If you have any other attachments (e.g. screenshots) you may add those to the same generated email Reply to the support request with the information that you have sent the diagnostic log file Article no: 000018387
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Issue: Every day at the same time I get an alert from Deepguard that it has blocked Powershell.exe Resolution: The most likely scenario is that a piece of malware or potentially unwanted application has created a scheduled task in the Windows task scheduler. This task is ordered to run the Powershell application, which is a part of Windows, with a set of instructions that Deepguard is recognizing as malicious or questionable. Collect an fsdiag-file from the affected computer following these instructions and then contact support with a description of the situation. They will need to analyze the fsdiag-file to suggest further instructions. Article no: 000005016
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Issue: When clicking the My F-Secure Log in button in the F-Secure SAFE user interface in Windows 10, it opens the My F-Secure web page in a different browser than what I normally use. How to change which browser F-Secure SAFE uses?   Resolution: F-Secure SAFE opens the My F-Secure web page in the browser which has been selected as the default browser for the Windows 10 operating system. You can follow these Microsoft instructions how to change the default browser in Windows 10. Article no: 000018868
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Issue: I have manual renewal on my My F-Secure account. How can I change it to auto-renewal? Resolution: It is not possible to convert a manual renewal account to an auto-renewal one in advance. You can choose to change your account to auto-renewal when you are doing the payment for the next subscription period when deciding the amount of licenses and/or license period. Only then can it be changed. You can always cancel an auto-renewal, though. Please see these instructions: https://community.f-secure.com/t5/Common-Topics/How-do-I-cancel-my-subscription/ta-p/108369 Article no: 000018816
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Issue: When Banking Protection is active, a page within a bank website gets blocked or can't be accessed.  Bank website login page gives error: "SSL_ERROR_ACCESS_DENIED_ALERT" when Banking protection is on.  Resolution: Try to clear cookies, cache and browsing history of the browser. Make sure you have the F-Secure Browsing Protection extension installed and enabled in your browser Here's how to enable Browsing Protection on browsers: Firefox Chrome Internet Explorer Safari If a banking site still gets blocked, contact F-Secure customer service. Article no: 000004637
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Issue: How to do a F-secure SAFE virus scan on Android? Resolution: To scan files on your device and the inserted memory card, follow these instructions:   Open F-secure SAFE app Choose Anti-virus Tap Check Now After the scan is finished, the product shows the following information: Number of files scanned - The number of the files that were scanned. Infections - The number of infections found. Potentially unwanted applications - The number of the applications found that may behave in an undesirable way on your device. Tap Done to exit the scan. Article no: 000008023
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Issue: F-Secure Banking Protection is activating randomly in the browser even when user is not on a banking site. Resolution: 1. Make sure there are no banking sites listed in the "Top Pages" or "Favorites" menu when opening a new tab on a browser. Browsers can cache the favorite and most visited websites in the background and if F-Secure Banking Protection detects a banking URL, it will be activated. Also make sure that there are no banking websites pinned to your browser. Here are instructions to manage the content of the New Tab page in different browsers:  Mozilla Firefox :https://support.mozilla.org/en-US/kb/hide-or-display-content-new-tab Google Chrome: https://support.google.com/chrome/answer/95314?hl=en Internet Explorer: https://answers.microsoft.com/ 2. It  is possible that a site you visit contains ads related to banking sites which can cause the banking protection to trigger. 3. Check if the F-Secure Browsing Protection add-on / extension is installed and activated in browser you are using. Here are instructions how to manage add-ons / extensions in different browsers: Mozilla Firefox: https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons​​​​​​​ Google Chrome: https://support.google.com/chrome_webstore/answer/2664769?hl=en Internet Explorer: https://support.microsoft.com/en-us/help/17447/windows-internet-explorer-11-manage-add-ons 4.  Try clearing the history and cookies from your browser.  Article no: 000001898
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Issue: Can I track my lost or stolen computer (Windows or Mac) with F-Secure SAFE? Resolution: The Windows and MacOS versions of F-Secure SAFE do not include any tracking features. On Android and Apple iOS smart devices, F-Secure SAFE has a tracking functionality called Finder which can be accessed by logging in to your My F-Secure account and selecting a mobile device.  Article no: 000017044
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Issue: I would want to open links from my messages in SAFE Browser, how can I change the default browser on my IPad or Iphone? Resolution: Apple does not currently support changing the default browser on iOS devices (iPhones and iPads), so this is not possible at the moment.   Article no: 000018308
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Issue: When logging in to jyskebank.dk banking site, F-Secure banking protection blocks the page. Resolution: We are aware of this issue, and you can resolve it by clearing the ORSP cache. The cache is also cleared automatically periodically, so after a while the issue will resolve on its own.  You can clear the cache manually to immediately fix the issue.  You can find the instructions how to clear the ORSP cache in this article.  If you do not want to manually clear the ORSP cache and decide to wait for the ORSP cache to be automatically cleared, you can as a temporary workaround shut down the banking protection during banking sessions.     Article no: 000018153
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Issue: While browsing the internet I got redirected a suspicious website. I have F-secure protection but it can't find viruses.  Resolution: This is most likely not a virus, but an adware that is in your browser. First you should check if there is anything new on your browsers toolbar, or new unknown extensions/add-ons. Uninstall extension on Chrome Uninstall extension on Mozilla Firefox Uninstall extension on Internet Explorer Uninstall extension on Microsoft Edge You should also try clearing the history and browser cache.  How to clear history on Chrome How to clear history on Mozilla Firefox How to clear history on Internet Explorer How to cleat history on Microsoft Edge If this does not help, try resetting the whole browser.  How to reset Chrome How to reset Mozilla Firefox How to reset Internet Explorer How to reset Microsoft Edge Article no: 000004694
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Issue: I get a notification on my computer about time limit, what is this about? Why is my computer's usage limited to some hours? I can't use my computer as F-secure program says that time limit is up. Resolution: If F-Secure program notifies you about a time limit on your computer, it is likely that time limitation on Family rules has been activated on F-Secure program. You can inactivate the time limitation on your computer as follows: If you have F-Secure SAFE installed Login in to your account on https://my.f-secure.com Click <your name> on the big circle  Click the switch deactivate time limits for the profile If you have F-Secure Internet Security installed ​Open F-Secure Internet Security program on your computer Click Parental control Click Settings Click the switch to deactivate time limitations Article no: 000006142
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Issue: I activated family rules by mistake on an account, how do I deactivate them? Resolution: You can deactivate the F-secure SAFE family rules for a user by doing as follows:     Login to your account on https://my.f-secure.com Click on the user in question Select Time limits  Click the On/Off button to deactivate time limits for this user Select Content filtering Click the On/Off button to deactivate content filtering for this user If you have, by mistake, installed a child profile on your device you can remove the Family Rules by changing the user in the F-Secure Safe application: Select Antivirus -tab  Select Protecting Select Switch profile Log in with your My F-Secure credentials Select Protecting Me     Article no: 000003627
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Issue: Why I do keep receiving notifications pop-ups from, as an example easyspeedtest.com on my Windows 10 computer? Is my computer infected? I have already run a full computer scan but no harmful items were found. Resolution: These notifications are not infections or viruses on your computer, thus F-secure will not detect or delete them.  Usually when you get these notification pop-ups, you've visited a website that asks you to either allow or block its notifications, and you've selected allow. After this the site will keep sending you notifications.  You can disable this from your browser.  On your computer, open Chrome At the top right, click More  Choose Settings At the bottom, click Advanced Under "Privacy and security," click Site settings Click Notifications Choose to block specific or all notifications: Block all: Turn off Ask before sending. Block a site: Next to "Block," click Add > Enter the site and click Add You may also try the steps below to remove Chrome ads notification as Windows 10 comes with the function to show ads. Search for Settings in Windows Click on System Click on Notifications & actions Under "Get notifications from these senders", if you can see Chrome > Turn it Off Article no: 000008090
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F-Secure SAFE offers a number of features within the same product that ensure your devices are protected against many kinds of online threats. These...This table shows which of these features are available by platform.
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Issue: Is it possible to set one time limit with F-Secure SAFE family rules, which child can use as he/she wants between different devices? How do Family Rule time limits work? Resolution: At the moment it is not possible to have a shared time limit between two or more devices. (That is, you can't set it up so that you'd have, for example, 1 hour of use per day between your phone and your tablet.) The time rules work currently as follows:  You set up a weekday time limit and a weekend time limit and these are the same for all devices on that child's profile. However, time is tracked separately for each device. That is, if Timothy has an android phone, android tablet, and PC, and they have 1-hour time limit on weekdays, and 2-hour time limit on weekends, they can do the following: On weekdays, they can play 1 hour on their phone, on their tablet, AND on their PC. On weekends, they can play 2 hours on each device, per day. So, on weekdays it's a total of 3 hours of play on their devices (1 hour on each), and on weekend days it's 6 hours of play on their devices (2 hours on each). If you want to limit the total time the child can play between all of their devices, it is recommended to take into account the number of devices they have, and set the time limit accordingly. (So, for example, if the child has 3 devices, and you want to limit them to 1.5 hours on all of them, set the time limit to 30 minutes per device. This way they have a bit of variety too!) Article no: 000007939
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Issue: I bought F-secure SAFE / TOTAL from the F-Secure homepage but I didn't notice any subscription or activation code. Why is it missing? Resolution: Please note that F-Secure SAFE / F-Secure TOTAL does not use any subscription or activation codes when you have purchased the subscription via the F-secure online store.  When purchasing a F-secure SAFE / TOTAL subscription, you will be directed to create a My F-Secure account from which you are able to install the product to your devices.  If you have renewed via your existing My F-Secure account, all the devices installed from that My F-secure account will automatically update to the new subscription expiry date.  Only time F-Secure SAFE / TOTAL subscription codes can be found is via retail (box) purchases and via some campaigns.   Article no: 000005970
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Issue: What happens when my F-Secure SAFE / TOTAL trial expires? Resolution: When your F-Secure SAFE/TOTAL trial time ends, the subscription will not be automatically renewed. If you decide not to continue, the license will expire and the program will stop working on your devices. If you want to continue the trial with a subscription, log in to your My F-Secure account to make a purchase.   Article no: 000005387
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Issue: F-secure SAFE Family Rules don't work on my child's Huawei Android phone Customer has a Huawei android phone. Resolution: Due to the aggressive power management functionality in Huawei Android devices, the F-secure SAFE app may get terminated by the operating system in an attempt to extend battery life. This may affect the Family Rules feature in F-secure SAFE preventing it from working properly.  When setting up Family rules on your device, there's a prompt about Ultra power saving mode. When you see this, the next step you need to: Tap Settings Enable Ultra power saving mode While in this mode, tap an empty square and add F-Secure SAFE. When it's activated, press the right hand corner to exit the mode. Return back to the program Tap Next Press Continue if you started F-Secure SAFE in Ultra power saving mode successfully Now F-Secure SAFE should work on your child's device. If the the Ultra power saving mode is not activated on your Huawei device, it turns everything off except for Phone, SMS and Contacs. F-secure SAFE is also turned off.  Note: If you have EMUI 8.0 you can do the following: Go to Settings Choose Battery Tap Launch Select F-Secure SAFE Choose Run in background Note: You must re-set the above steps after restarting the device as EMUI does not keep the setting over a restart of the device. If the above does not help, please try: 1. Settings -> Apps & Notifications -> Apps -> Settings ->  Special Access -> Ignore battery optimisation -> F-Secure SAFE -> "Allow (May drain your battery more quickly) -> OK. 2. Settings -> Apps & Notifications -> Apps -> Settings ->  Special Access -> Write System Settings -> IF  F-Secure SAFE is there, click it -> "Allow write system settings" If you have an older EMUI (<8.0) on your Huawei device:  Go to Settings > Advanced Settings Select Battery manager > Protected apps Find F-secure SAFE from the list and toggle the switch to the On position NOTE that we cannot guarantee that even with these settings F-secure SAFE will work on Huawei. This is due to it's own Android limitations.  Article no: 000003725
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Issue: My F-Secure security program blocks my login session to my bank website with the error message "Can't establish a secure connection". If I disable Banking Protection, I can log in normally. How can I fix this issue? Resolution: If you have problems logging into your banking website, proceed to follow the workaround below: Open F-Secure on your computer Click Tools Search for Updates Check and verify that F-Secure Virus definition updates were installed successfully Close Settings window Click Turn off all security features When the security features have been turned OFF, proceed to turn ON again If the step above doesn't help, do the following: Check the updates of your security program Check the updates on your web browser: Chrome Firefox Internet Explorer Check that the extension Browsing Protection by F-Secure is turned ON and activated: Chrome Firefox Internet Explorer Proceed to login to your online banking website. If the issue persists, proceed to contact F-Secure Support.  Article no: 000019401
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