F-Secure SAFE / Internet Security / Anti-Virus

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The Status page shows the current protection status and other important information about the product.
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Issue: After upgrading MacOS to 10.15 Catalina, F-Secure SAFE / Anti-Virus shows the following status: "Computer is not protected. Allow full disk access for full protection" but the subscription is valid. What should I do? Resolution: With MacOS 10.15 Catalina, you will need to do the following to allow F-Secure SAFE to scan the computer and allow the program to work again: Go to System Prefences (Apple logo menu from top left corner) Click Security and Privacy Click Privacy Select Full Disk Access on the left pane. Click the Lock in the bottom-left corner to make changes, and login with your Mac password (if prompted). Tick the box next to F-Secure SAFE / Anti-Virus on the list Click the Lock again to prevent further changes Article no: 000016812
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F-Secure SAFE subscriptions are based on the number of devices you want to protect and the length of time you choose for your subscription; for...
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Follow the steps below to uninstall F-Secure SAFE on a Mac computer.
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Want to control how much time your children can spend on their devices? You can limit the time your child can use the device in two ways: Daily use...
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Looking for a way to protect your family from websites containing inappropriate content? Stay safe from these threats and activate Content Filtering...
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When browsing protection is turned on, Browsing Protection blocks access to harmful websites.
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Due to changes in Google's User Data and Permissions policies in October 2018, some of the features currently supported in F-Secure SAFE for Android...
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Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when...
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In this video, we are going to show you how to download and install F-Secure SAFE on a Mac computer.
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In this video, we’re going to show you how you can protect your child’s Android device with F-Secure SAFE. We’re also going to show you how you can...
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If you suspect that your device is stolen, you can remotely wipe all your personal data and apps from it.Note: This feature is available only for SAFE for Android. The "Lock/Wipe device" setting must be enabled on your device for it to work. This setting...
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This is not necessary. Virus and spyware scanning includes real-time scanning, which means that your computer is scanned for viruses in real time. Our...
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You can use Restrictions to block or limit specific apps and features on your iPhone/iPad.
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Set your computer to scan and remove viruses and other harmful applications automatically when you do not use it, or set the scan to run periodically...
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This article describes how you can protect your child's PC with F-Secure SAFE, using the Family Rules feature. We're going to show you how to create a...
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Once you have renewed your subscription, there is no further action required by you. The product on your device gets updated automatically. However,...
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The F-Secure security product uses Windows Defender Firewall to protect your computer.When the firewall is turned on, it restricts access to and from your computer. Some applications may require that you allow them through the firewall...
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In this video, we’re going to show you how you can protect your child’s PC with F-Secure SAFE. We’re also going to show you how you can set up time...
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Usually there is no need to change the default settings, but you can configure how the computer is connected to the internet so that you can receive...
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We recommend that you set up a separate Windows user account for each family member. When each computer user has their own Windows user account, you...
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Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when...
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By using Content filtering in Family Rules, you can block access to several content types. The various content types are explained in the following...
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When you have F-Secure SAFE installed, the website safety ratings categorize the search results and give an indication how safe or potentially...
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App Control is a feature that is part of the Family Rules functionality in F-Secure SAFE. App Control is currently only available for F-Secure SAFE...
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If you have misplaced your device, you can sound an alarm remotely from My F-Secure to help you locate your missing SAFE-protected device. Note: The...
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Knowing the Mac operating system version can help you determine whether your Mac computer is up to date or meets the system requirements of your...
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If your F-Secure security product displays the message, "Computer is not fully protected", this means that the product has not been able to update to...Follow the steps below to resolve the issue:
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This article applies only to users having a Huawei phone.
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Android 4.x support for F-Secure SAFE, as well as support for earlier Android 4.x operating system versions has come to an end in February, 2018. The...
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You can have browsing protection place a reputation rating icon before each link on search result page.To turn on or off the website reputation ratings in search results:
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The subscription details showing in My F-Secure and in the SAFE app do not match.
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To ensure that F-Secure SAFE gives you the best protection, we regularly upgrade the software. These upgrades that take place silently in the...
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Real-time scanning protects your computer by scanning all files when they are accessed and by blocking access to those files that contain malware.
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If you have a trial version of F-Secure SAFE installed on your Android device (version 15.2) from Google Play, you are unable to see this device in...
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Once you have renewed your subscription, there is no further action required by you. The product on your device gets updated automatically. However,...
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The F-Secure SAFE app sends you notifications on certain app activities. For best protection, we recommend to keep the default settings on.
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This article applies to SAFE for macOS from the 17.5 release.
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Issue: If for example F-Secure SAFE is malfunctioning, you may be able to rectify the issue by simply reinstalling the product. Resolution: Important: Windows XP and Vista are no longer supported by Microsoft and F-Secure. Therefore, the steps below is not applicable to Windows XP or Vista computers. You can re-install F-Secure SAFE without uninstalling the old version. Log into your My F-Secure account: https://my.f-secure.com/login ​​​If you are unable to access the account or forgot your password, click on the Forgot Password option and type in your email address for a reset link to be sent. Select the device name that you wish to reinstall and click Release License. A page will appear to confirm the action. Click on Release License. The license is now removed.  Click + Add device. Choose My device, My child's Device or Someone else's device Select the device type (the system recognizes your device type by default) and click on Download for Windows. Once the download is completed, run the F-Secure Safe Network installer. When the installer launches, click Accept and Install The installation will uninstall the previous version/installation an will require a restart. The process usually takes a few minutes or so, and once installed, your computer is protected. If you are not able to reinstall: If you are experiencing issues with the reinstallation, you may need to use the F-Secure Uninstallation Tool to remove the problematic installation. Follow the steps in the link below: How do I uninstall F-Secure products using the Uninstallation Tool? Once done, repeat steps 1-8 as indicated above. Article no: 000001141
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This article outlines important changes and features, as well as fixes released in the latest versions of F-Secure SAFE for Mac.
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Issue: I have renewed my F-Secure SAFE license, but my device shows license expired. Resolution: You might have purchased a subscription for a different product: Check the product installed on your device. If the product installed on your device is F-Secure Internet Security, then the subscription that you've purchased is for a different product. In this case, you need to uninstall F-Secure Internet Security from your device, and install F-Secure SAFE. Skip to the next step if this is not the case for you. Install F-Secure SAFE on PC Install F-Secure SAFE on iOS Install F-Secure SAFE on Android Install F-Secure SAFE on Mac If the product installed is the correct product for the subscription purchased:  Make sure that you have renewed an existing subscription instead of purchasing a separate new subscription. If you suspect that you might have purchased a separate new subscription, contact F-Secure Support for further assistance. If you use the login through Facebook, please verify you have installed SAFE from this account and not from the one with "normal" login. Try restarting your device, the product may just need to be refreshed to connect to our servers. If your F-Secure account shows the correct number of devices and restarting your device doesn't fix the issue, follow the steps below:   Log out and Log in to My F-Secure in SAFE Windows PC: Click on your name at the top-right of SAFE window Click Log out Click Continue Click Log out SAFE will close. Double-click the F-Secure SAFE icon on your desktop to open it A login window will appear. Enter your My F-Secure email and password and click Log in A message appears, "Hi <name> You are setting up protection for yourself." Click Continue Subscription is now updated Uninstall and reinstall F-Secure SAFE on your phone: Uninstall F-Secure SAFE app Go to App Store or Google Play Store Install F-Secure SAFE Tap Login Login using the correct account F-Secure SAFE is now activated Uninstall and reinstall F-Secure on your Mac:  Open Finder, and click on Programs / Application Open the F-Secure folder Run Uninstall F-Secure SAFE After the uninstallation, restart the Mac Release the previous installation license from My F-Secure so that you can reuse the same license again Install F-Secure SAFE on your Mac Article no: 000001358
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Issue: When opening F-Secure SAFE or F-Secure Internet Security, I get an error "Computer is not protected". It also tells me to restart the device. Resolution: There are a number of reasons why your F-Secure security product (F-Secure SAFE or F-Secure Internet Security) is reporting "Computer is not protected": Computer is pending a restart after a Windows or product update The product is not able to download the latest definition from F-Secure servers The product is malfunctioning Follow the steps below one by one, and check after each step to see if it resolved the issue: Restart the computer. After restarting the computer, open the F-Secure SAFE or F-Secure Internet Security and check if the issue is resolved. Check Windows updates If needed, run the updates Perform a manual update on the product. Make sure your computer is connected to the Internet. Open F-Secure SAFE or Internet Security. Click Tools. Click Check for updates. Re-start F-secure SAFE/Internet Security Open F-Secure SAFE or Internet Security. Click Tools Click Turn off protection features Re-start PC Uninstall and reinstall the product. It may be malfunctioning. F-Secure SAFE installation instruction F-Secure Internet Security installation instruction Article no: 000001155
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Issue: I can't install F-Secure SAFE on my Mac. I get the error "There was an error reading the package. JavaScriptError". Resolution: The error you receive is due to an outdated version of MacOS. F-Secure SAFE supports version 10.12 (Sierra) or newer. To update your operating system to the latest version: Click the Apple icon on the top-left corner of the screen. Click About this Mac. Select Software Update. Allow your Mac to update itself to the latest MacOS version. Once completed, restart your Mac and proceed to install F-Secure SAFE. Article no: 000013419
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Issue: I would like to upgrade my F-Secure Internet Security or Antivirus subscription to F-Secure SAFE subscription. What do I do? Resolution: It is advisable to upgrade your current F-Secure Internet Security or Antivirus subscription to SAFE as close to the expiry date as possible. As F-Secure SAFE is a different product, the remaining days of your current Internet Security subscription cannot be automatically transferred to your new F-Secure SAFE subscription. To upgrade to F-Secure SAFE, simply allow your F-Secure Internet Security subscription to expire and purchase a new F-Secure SAFE subscription by going to the: product web page, or;  selecting the F-Secure SAFE buy option in the renewal email that you have received from F-Secure As you go through the purchase process, you are asked to create a My F-Secure account. F-Secure SAFE subscriptions are accessed and managed through the My F-Secure service. Once your purchase is complete:  Create a My F-Secure account using the same email you used to make the purchase. Once created, check your email for an activation email sent by F-Secure, and activate your account by clicking link in the email. Your account is confirmed and created. As F-Secure SAFE is a different product, download and install the product from the My F-Secure service. Follow the instructions below to install F-Secure SAFE on your devices: How do I install F-Secure SAFE on my PC? How do I install F-Secure SAFE on my iPhone and iPad? How do I install F-Secure SAFE on my Android device? How do I install F-Secure SAFE on my Mac? Article no: 000001014
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Issue: Firefox blocked or disabled Browsing Protection. Error message - could not be verified for use in Firefox and has been disabled Resolution: This is a bug triggered on 4th May 2019 and currently being fixed by Firefox team. This bug has disabled a lot of add-ons and F-Secure is one of them. A temporary workaround has been released: https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/ Article no: 000011784
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Issue: Why does the F-Secure product (SAFE / Anti-Virus) show "Security Cloud Malfunction" error notification on my Mac computer? Resolution: Issue may be related to a corrupt "hosts" file on the Mac. First just restart you Mac. If after that the issue is still there, please try resetting the hosts file on the Mac. How to reset the Hosts file on Mac: From the Finder, navigate to Go → Go to Folder Type this in the Go to Folder window: /private/etc/hosts From the finder window, click and drag the hosts file to the desktop. (we're doing this because we can't open the hosts file directly and edit it) Double-click the hosts file (on the desktop) and it will open in TextEdit (or any default text editor on your Mac) Erase everything in it. Copy the following piece of text and paste it into the hosts file ## # Host Database # # # localhost is used to configure the lookback interface # when the system is booting. Do not change this entry. ## 127.0.0.1 localhost 255.255.255.255 broadcasthost ::1 localhost fe80::1%lo0 localhost Save this file Open Go to Folder window Open /private/etc/hosts again Drag the hosts file on desktop back to the /etc/ folder. You will be asked about the existing hosts file Choose Replace and authenticate with the admin password when asked for it You can also contact F-Secure customer support chat for remote assistance to reset the hosts file. Note: As we don't rely on hosts file anymore in currently available versions, a re-installation of the F-Secure product on your Mac computer should also solve the issue.    Article no: 000002078
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Issue: I'm a Handelsbanken customer and while logged in to my netbank I can't open the "Sijoita ja säästä" tab when banking protection is active. Resolution: This issue has been fixed and the fix was deployed on Friday 2019-08-30. If the problem persists, make sure that your application has been updated and all the newest updates have been installed. After that  empty your browser cache and try again. If the problem still persists, contact Customer Care. If you can't open the Handelsbanken "Sijoita ja säästä" tab while Banking Protection is active, try the following workarounds to solve the issue: Check for updates Open F-Secure SAFE. Click Tools. Click Check for updates. Add the URL to website exceptions Open F-Secure SAFE. On the Antivirus page, click Settings. Click Secure Browsing. Go to the Browsing Protection tab. At the bottom of the window, click the View web site exceptions link. To add an exception to a website (whitelist), go to the Allowed tab, click Add, and enter the URL when asked. Click OK. Turn on "Do not interrupt my current Internet connections" Open F-Secure SAFE. Click Secure Browsing. Scroll down to Banking Protection. Select Do not interrupt my current Internet connections. Article no: 000014954
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On 22 October 2019, we have released an update that resolves an issue in our licensing system and how the deletion of accounts is handled.
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Issue: How do I release an F-Secure SAFE license so I can use it on another device? Resolution: Log in to My F-Secure. On the My F-Secure page, select a member that you want to release a license from. Underneath the member, you see a list of protected devices. Click on a device that you want to release a license from. This brings up a window with basic details about that device. Click Release license. This frees up a license that you can now use on another device. Note: Removing a license from a device does not uninstall F-Secure SAFE from that device. To uninstall F-Secure SAFE, you have to do it manually from the device.   Article no: 000001016
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