F-Secure SAFE / Internet Security / Anti-Virus

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Once you have renewed your subscription, there is no further action required by you. The product on your device gets updated automatically. However,...
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If you have a trial version of F-Secure SAFE installed on your Android device (version 15.2) from Google Play, you are unable to see this device in...
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On most Android devices, you can set the default browser either through the SAFE app settings or through the device's system settings. However, on...
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A recent change on your computer such as a Windows update may have caused our product to stop working. The missing .dll file is part of the...
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You can use Restrictions to block or limit specific apps and features on your iPhone/iPad.
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The F-Secure security product reports an infection and states that it cannot automatically remove the infected files. Instead you will be asked to...
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The subscription details showing in My F-Secure and in the SAFE app do not match.
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If your F-Secure security product displays the message, "Computer is not fully protected", this means that the product has not been able to update to...Follow the steps below to resolve the issue:
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Due to the aggressive power management functionality in Huawei Android devices, the F-Secure SAFE app may get killed by the software in an attempt to...
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Once you have renewed your subscription, there is no further action required by you. The product on your device gets updated automatically. However,...
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In some cases, Banking Protection does not close automatically when you log out of your online bank, and it may block access to other websites. The...
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Question I get the following error message: "Unable to transfer subscription to this device". What should I do? Answer This error message is displayed when the update server cannot authenticate the subscription with this device. The reason for this authentication failure is that there have been more than three attempts to move the Mobile Security installation and service subscription to another device. After three device changes, the subscription will not activate in a new device. If you need to transfer the subscription more than three times, contact support.
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Question What has happened to My F-Secure Portal? Answer My F-Secure Portal has been discontinued on the 30th of May 2013. The closure of the My F-Secure Portal has no effect on any of our products or any of your subscriptions. The closure of the My F-Secure Portal has little to no effect on most users. The only difference is that the button My F-Secure is not accessible anymore from the navigation. You can still log in to the Community and use our website and services as you did before. For more details about the discontinuation of the My F-Secure Portal, check out this discussion thread.  
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