E-mail request renewal when F-Secure Internet Security is still valid. I have gotten an email reminder that my Internet Security subscription is running out even though the program says it is valid until next year. Why did I receive the mail that my F-Secure Internet Security subscription is going to expire, even though I have renewed it?
When the expiration date of your F-Secure Internet Security subscription is getting closer, the product starts reminding you to renew the subscription. The email reminder to renew your subscription is sent based on the purchase date of the product, not on the date when you installed the product and activated the protection. If you keep receiving renewal reminder emails after you have renewed the subscription, you most probably have renewed the subscription by using a different email address. As the system is not able to connect this renewal with your first subscription, it continues to send you email reminders about the expiring subscription to the email address that you used to buy your first subscription. You will receive one last email reminder after the estimated subscription expiry.
Article no: 000001734
Just purchased F-Secure subscription with the subscription code provided but it does not work
Please verify that the subscription purchased is for the intended F-Secure Product. Refer to the email of the purchase invoice for the F-Secure Product Name
If the code provided is for F-Secure Safe, please follow the steps below to activate the subscription using the code:
Log into the F-Secure account with your credentials Click on Subscription Scroll down and click on Enter a Code Key in the voucher code Click on Continue Once the code is accepted, proceed to install F-Secure SAFE on your device by clicking Add device and follow the instructions shown on the screen.
Note: If you do not see Enter a code option, or the license code still cannot be accepted, please contact F-Secure support.
Article no: 000003528
I activated family rules by mistake on an account, how do I deactivate them?
You can deactivate the F-secure SAFE family rules for a user by doing as follows:
Login to your account on https://my.f-secure.com Click on the user in question Select Time limits
Click the On/Off button to deactivate time limits for this user
Select Content filtering
Click the On/Off button to deactivate content filtering for this user
If you have, by mistake, installed a child profile on your device you can remove the Family Rules by changing the user in the F-Secure Safe application:
Select Antivirus -tab Select Protecting Select Switch profile Log in with your My F-Secure credentials Select Protecting Me
Article no: 000003627
Browsing Protection by F-Secure is a browser extension/add-on that is part of the F-Secure SAFE software package that you purchase. The extension is...With the extension enabled in your browser, Browsing Protection (known as Safe Browsing on mobile devices) ensures safe browsing and safe internet...Browsing Protection also blocks harmful and suspicious websites to ensure the safety of your computer and personal data. For example, unwanted web...
I have renewed my F-Secure SAFE license, but my device shows license expired.
You might have purchased a subscription for a different product. Check the product installed on your device. If the product installed on your device is F-Secure Internet Security, then the subscription that you've purchased is for a different product. In this case, you need to uninstall F-Secure Internet Security from your device, and install F-Secure SAFE. Skip to the next step if this is not the case for you.
Install F-Secure SAFE on PC Install F-Secure SAFE on iOS Install F-Secure SAFE on Android Install F-Secure SAFE on Mac
If the product installed is the correct product for the subscription purchased:
Make sure that you have renewed an existing subscription instead of purchasing a separate new subscription. If you suspect that you might have purchased a separate new subscription, contact F-Secure Support for further assistance. If you use the login through Facebook, please verify you have installed SAFE from this account and not from the one with "normal" login. Try restarting your device, the product may just need to be refreshed to connect to our servers.
If your F-Secure account shows the correct number of devices and restarting your device doesn't fix the issue, follow the steps below:
Log out and Log in to My F-Secure in SAFE Windows PC.
Click on your name at the top-right of SAFE window. Click Log out. Click Continue. Click Log out. SAFE will close. Double-click the F-Secure SAFE icon on your desktop to open it. A login window will appear. Enter your My F-Secure email and password and click Log in. A message appears, "Hi <name> You are setting up protection for yourself." Click Continue. Subscription is now updated.
Uninstall and reinstall F-Secure SAFE on your phone:
Uninstall F-Secure SAFE app.
Go to App Store or Google Play Store.
Install F-Secure SAFE.
Login using the correct account.
F-Secure SAFE is now activated.
Uninstall and reinstall F-Secure on your Mac:
Open Finder, and click on Programs / Application.
Open the F-Secure folder.
Run Uninstall F-Secure SAFE.
After the uninstallation, restart the Mac.
Release the previous installation license from My F-Secure so that you can reuse the same license again.
Install F-Secure SAFE on your Mac.
Article no: 000001358
I would like to upgrade my F-Secure Internet Security or Antivirus subscription to F-Secure SAFE subscription. What do I do?
It is advisable to upgrade your current F-Secure Internet Security or Antivirus subscription to SAFE as close to the expiry date as possible. As F-Secure SAFE is a different product, the remaining days of your current Internet Security subscription cannot be automatically transferred to your new F-Secure SAFE subscription. To upgrade to F-Secure SAFE, simply allow your F-Secure Internet Security subscription to expire and purchase a new F-Secure SAFE subscription by going to the:
product web page, or; selecting the F-Secure SAFE buy option in the renewal email that you have received from F-Secure
As you go through the purchase process, you are asked to create a My F-Secure account. F-Secure SAFE subscriptions are accessed and managed through the My F-Secure service. Once your purchase is complete:
Create a My F-Secure account using the same email you used to make the purchase. Once created, check your email for an activation email sent by F-Secure, and activate your account by clicking link in the email. Your account is confirmed and created.
As F-Secure SAFE is a different product, download and install the product from the My F-Secure service. Follow the instructions below to install F-Secure SAFE on your devices:
How do I install F-Secure SAFE on my PC? How do I install F-Secure SAFE on my iPhone and iPad? How do I install F-Secure SAFE on my Android device? How do I install F-Secure SAFE on my Mac?
Article no: 000001014