F-Secure SAFE / Internet Security / Anti-Virus

Sort by:
Issue: I have renewed my F-Secure SAFE license, but my device shows license expired. Resolution: You might have purchased a subscription for a different product: Check the product installed on your device. If the product installed on your device is F-Secure Internet Security, then the subscription that you've purchased is for a different product. In this case, you need to uninstall F-Secure Internet Security from your device, and install F-Secure SAFE. Skip to the next step if this is not the case for you. Install F-Secure SAFE on PC Install F-Secure SAFE on iOS Install F-Secure SAFE on Android Install F-Secure SAFE on Mac If the product installed is the correct product for the subscription purchased:  Make sure that you have renewed an existing subscription instead of purchasing a separate new subscription. If you suspect that you might have purchased a separate new subscription, contact F-Secure Support for further assistance. If you use the login through Facebook, please verify you have installed SAFE from this account and not from the one with "normal" login. Try restarting your device, the product may just need to be refreshed to connect to our servers. If your F-Secure account shows the correct number of devices and restarting your device doesn't fix the issue, follow the steps below:   Log out and Log in to My F-Secure in SAFE Windows PC: Click on your name at the top-right of SAFE window Click Log out Click Continue Click Log out SAFE will close. Double-click the F-Secure SAFE icon on your desktop to open it A login window will appear. Enter your My F-Secure email and password and click Log in A message appears, "Hi <name> You are setting up protection for yourself." Click Continue Subscription is now updated Uninstall and reinstall F-Secure SAFE on your phone: Uninstall F-Secure SAFE app Go to App Store or Google Play Store Install F-Secure SAFE Tap Login Login using the correct account F-Secure SAFE is now activated Uninstall and reinstall F-Secure on your Mac:  Open Finder, and click on Programs / Application Open the F-Secure folder Run Uninstall F-Secure SAFE After the uninstallation, restart the Mac Release the previous installation license from My F-Secure so that you can reuse the same license again Install F-Secure SAFE on your Mac Article no: 000001358
View full article
Issue: How do I logout of F-Secure SAFE on my devices? Resolution: Follow the steps below to log out of F-Secure SAFE on each platform: Windows and Mac Open F-Secure SAFE Click on your name at the top-right Click Log out On the log in screen, enter the correct email and password Click Log in Your SAFE is now activated with the correct account iOS  Open F-Secure SAFE application Go to Settings Select Logout Login with your newly created account Android Open F-Secure SAFE Go to Settings Select My F-Secure account Click Log out the current user Click login Login with your newly created account Article no: 000015570
View full article
Issue: Why does the F-Secure product (SAFE / Anti-Virus) show "Security Cloud Malfunction" error notification on my Mac computer? Resolution: Issue may be related to a corrupt "hosts" file on the Mac. First just restart you Mac. If after that the issue is still there, please try resetting the hosts file on the Mac. How to reset the Hosts file on Mac: From the Finder, navigate to Go → Go to Folder Type this in the Go to Folder window: /private/etc/hosts From the finder window, click and drag the hosts file to the desktop. (we're doing this because we can't open the hosts file directly and edit it) Double-click the hosts file (on the desktop) and it will open in TextEdit (or any default text editor on your Mac) Erase everything in it. Copy the following piece of text and paste it into the hosts file ## # Host Database # # # localhost is used to configure the lookback interface # when the system is booting. Do not change this entry. ## 127.0.0.1 localhost 255.255.255.255 broadcasthost ::1 localhost fe80::1%lo0 localhost Save this file Open Go to Folder window Open /private/etc/hosts again Drag the hosts file on desktop back to the /etc/ folder. You will be asked about the existing hosts file Choose Replace and authenticate with the admin password when asked for it You can also contact F-Secure customer support chat for remote assistance to reset the hosts file. Note: As we don't rely on hosts file anymore in currently available versions, a re-installation of the F-Secure product on your Mac computer should also solve the issue.    Article no: 000002078
View full article
You have installed F-Secure SAFE on your Mac computer but the loginless activation fails.
View full article
Issue: After upgrading MacOS to 10.15 Catalina, F-Secure SAFE / Anti-Virus shows the following status: "Computer is not protected" but the subscription is valid. What should I do? Resolution: With MacOS 10.15 Catalina, you need to do the following to allow F-Secure SAFE to scan the computer and allow the program to work again: Go to Settings (An icon in the bottom of your Mac screen) Click Security and Privacy Click Privacy Select Full Disk Access on the left pane. Click the Lock in the bottom-left corner to make changes, and login with your Mac password (if prompted). Tick the box next to F-Secure SAFE / Anti-Virus on the list Click the Lock again to prevent further changes Article no: 000016812
View full article
If your F-Secure security product displays the message, "Computer is not fully protected", this means that the product has not been able to update to...Follow the steps below to resolve the issue:
View full article
This article applies to SAFE for macOS from the 17.5 release.
View full article
Follow these steps to renew F-Secure SAFE with a box code.
View full article
Real-time scanning protects your computer by scanning all files when they are accessed and by blocking access to those files that contain malware.
View full article
Follow the steps below to uninstall F-Secure SAFE on a Mac computer.
View full article
When Banking protection is turned on, your online banking sessions are protected. Accessing your bank's web site or making online payment will...
View full article
Make sure you are running the most recent version of F-Secure SAFE in order to stay secure.
View full article
This article only applies to you if you have opted to renew your F-Secure SAFE subscription manually.
View full article
Depending on the device you want to install F-Secure SAFE on, the installation procedure may vary slightly.
View full article
Once F-Secure SAFE is installed correctly, the product works silently in the background. To see that your F-Secure SAFE product is working, there are...
View full article
Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when...
View full article
Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when...
View full article
Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when...
View full article
Note: These steps are to install F-Secure SAFE onto the computer you are currently using.
View full article
Once you have installed F-Secure SAFE on your computer, and you open up your browser for the first time, activate the Browsing Protection extension...
View full article
Once you have installed F-Secure SAFE on your computer, and you open up your browser for the first time, activate the Browsing Protection extension...
View full article
Want to control how much time your children can spend on their devices? You can limit the time your child can use the device in two ways: Daily use...
View full article
Knowing the Mac operating system version can help you determine whether your Mac computer is up to date or meets the system requirements of your...
View full article
The Status page shows the current protection status and other important information about the product.
View full article
Do you need more licenses? To get more licenses for your current F-Secure SAFE subscription, here's how to upgrade. The shopping cart is handled by...
View full article
Looking for a way to protect your family from websites containing inappropriate content? Stay safe from these threats and activate Content Filtering...
View full article
Once you have renewed your subscription, there is no further action required by you. The product on your device gets updated automatically. However,...
View full article
After upgrading macOS to 10.13 (High Sierra), the F-Secure menu bar app (F-icon) may not start. This causes notifications to stop working. Detected...
View full article
This issue affects F-Secure SAFE for Mac version 17.1 and earlier. The "Browser extension is missing" notification for Firefox persists even when you...
View full article
The subscription details showing in My F-Secure and in the SAFE app do not match.
View full article
Security Cloud is an online service which provides rapid response against the latest internet-based threats.
View full article
F-Secure SAFE is a security service you can install on your computer, smartphone or table to protect yourself and your loved ones against various...
View full article
Family Rules is a centrally-managed parental control feature that lets you look after your family's well-being by setting screen time limits, blocking...
View full article
Browsing Protection (known as Safe Browsing on mobile devices) blocks harmful and suspicious websites to ensure the safety of your computer and...It also adds a reputation rating icon before each link on your search result page, even when HTTPS is used. This helps you avoid harmful and...For Windows and Mac, Browsing Protection by F-Secure is a browser extension (add-on) that is part of F-Secure SAFE. The extension is available for...When the extension is switched on in your browser, Browsing Protection keeps your browsing and internet banking safe by supporting both encrypted...
View full article
When you have F-Secure SAFE installed, the website safety ratings categorize the search results and give an indication how safe or potentially...
View full article
Before installing the product, make sure your computer meets the following system requirements.
View full article
F-Secure SAFE supports the below list of browsers.
View full article
By using Content filtering in Family Rules, you can block access to several content types. The various content types are explained in the following...
View full article
This article outlines important changes and features, as well as fixes released in the latest versions of F-Secure SAFE for Mac.
View full article
F-Secure SAFE subscriptions are based on the number of devices you want to protect and the length of time you choose for your subscription; for...
View full article
In this video, we are going to show you how to download and install F-Secure SAFE on a Mac computer.
View full article
This is a short explanation about the support options for F-Secure SAFE customers.
View full article
Issue: I would like to upgrade my F-Secure Internet Security or Antivirus subscription to F-Secure SAFE subscription. What do I do? Resolution: It is advisable to upgrade your current F-Secure Internet Security or Antivirus subscription to SAFE as close to the expiry date as possible. As F-Secure SAFE is a different product, the remaining days of your current Internet Security subscription cannot be automatically transferred to your new F-Secure SAFE subscription. To upgrade to F-Secure SAFE, simply allow your F-Secure Internet Security subscription to expire and purchase a new F-Secure SAFE subscription by going to the: product web page, or;  selecting the F-Secure SAFE buy option in the renewal email that you have received from F-Secure As you go through the purchase process, you are asked to create a My F-Secure account. F-Secure SAFE subscriptions are accessed and managed through the My F-Secure service. Once your purchase is complete:  Create a My F-Secure account using the same email you used to make the purchase. Once created, check your email for an activation email sent by F-Secure, and activate your account by clicking link in the email. Your account is confirmed and created. As F-Secure SAFE is a different product, download and install the product from the My F-Secure service. Follow the instructions below to install F-Secure SAFE on your devices: How do I install F-Secure SAFE on my PC? How do I install F-Secure SAFE on my iPhone and iPad? How do I install F-Secure SAFE on my Android device? How do I install F-Secure SAFE on my Mac? Article no: 000001014
View full article
Issue: I can't install F-Secure SAFE on my Mac. I get the error "There was an error reading the package. JavaScriptError". Resolution: The error you receive is due to an outdated version of MacOS. F-Secure SAFE supports version 10.12 (Sierra) or newer. To update your operating system to the latest version: Click the Apple icon on the top-left corner of the screen. Click About this Mac. Select Software Update. Allow your Mac to update itself to the latest MacOS version. Once completed, restart your Mac and proceed to install F-Secure SAFE. Article no: 000013419
View full article
Issue: I'm a Handelsbanken customer and while logged in to my netbank I can't open the "Sijoita ja säästä" tab when banking protection is active. Resolution: This issue has been fixed and the fix was deployed on Friday 2019-08-30. If the problem persists, make sure that your application has been updated and all the newest updates have been installed. After that  empty your browser cache and try again. If the problem still persists, contact Customer Care. If you can't open the Handelsbanken "Sijoita ja säästä" tab while Banking Protection is active, try the following workarounds to solve the issue: Check for updates Open F-Secure SAFE. Click Tools. Click Check for updates. Add the URL to website exceptions Open F-Secure SAFE. On the Antivirus page, click Settings. Click Secure Browsing. Go to the Browsing Protection tab. At the bottom of the window, click the View web site exceptions link. To add an exception to a website (whitelist), go to the Allowed tab, click Add, and enter the URL when asked. Click OK. Turn on "Do not interrupt my current Internet connections" Open F-Secure SAFE. Click Secure Browsing. Scroll down to Banking Protection. Select Do not interrupt my current Internet connections. Article no: 000014954
View full article
Issue: I activated family rules by mistake on an account, how do I deactivate them? Resolution: You can deactivate the F-secure SAFE family rules for a user by doing as follows:     Login to your account on https://my.f-secure.com Click on the user in question Select Time limits  Click the On/Off button to deactivate time limits for this user Select Content filtering Click the On/Off button to deactivate content filtering for this user If you have, by mistake, installed a child profile on your device you can remove the Family Rules by changing the user in the F-Secure Safe application: Select Antivirus -tab  Select Protecting Select Switch profile Log in with your My F-Secure credentials Select Protecting Me     Article no: 000003627
View full article
Issue: E-mail request renewal when F-Secure Internet Security is still valid. I have gotten an email reminder that my Internet Security subscription is running out even though the program says it is valid until next year. Why did I receive the mail that my F-Secure Internet Security subscription is going to expire, even though I have renewed it? Resolution: When the expiration date of your F-Secure Internet Security subscription is getting closer, the product starts reminding you to renew the subscription. The email reminder to renew your subscription is sent based on the purchase date of the product, not on the date when you installed the product and activated the protection. If you keep receiving renewal reminder emails after you have renewed the subscription, you most probably have renewed the subscription by using a different email address. As the system is not able to connect this renewal with your first subscription, it continues to send you email reminders about the expiring subscription to the email address that you used to buy your first subscription. You will receive one last email reminder after the estimated subscription expiry. Article no: 000001734
View full article
Issue: F-Secure program (F-secure SAFE/ Anti-Virus) has detected malicious files or viruses but they were not deleted automatically. Resolution: You can open the scanning report and locate the specific files in the following way:  Open F-Secure SAFE Click on Tools Click on Infection report Click on the specific report Open the information from there Find the exact file from finder You can delete the file by moving it to Trash, and then emptying the Trash after that. Be aware, if the mentioned file is an email file - this will remove all your emails if you delete it.  Note: Potentially Unwanted Application detections are common in the Mac OSX environment. F-Secure product only warns about Potentially Unwanted Applications but does not automatically remove them. Regarding the removal, we suggest that you uninstall the application completely from your Mac environment to stop the detection alert. If you want to use the application in your environment, you can exclude those files in the product.   Note: You can exclude only process/applications from scanning, not files. You can run the following commands in Terminal to exclude Outlook Application from scanning: sudo -s echo "/Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook" >> /usr/local/f-secure/fsmac/sysconfig/system_daemons launchctl stop com.f-secure.fsavd Restart your computer after running the commands and monitor the CPU usage of the FSAVD process.   Article no: 000004299
View full article
Issue: I just purchased a F-Secure subscription with the subscription code, but it does not work. What should I do? Resolution: Verify that the subscription purchased is for F-Secure SAFE. You can find the product name in the purchase invoice that was emailed to you. F-Secure SAFE license code has this format: xxxxx-xxxxx-xxxxx-xxxxx If the code provided is for F-Secure SAFE, please follow the steps below to activate the subscription using the code: Go to the My F-Secure portal: https://my.f-secure.com/ Login to your F-Secure SAFE account with your email and password. Click on Subscription. Scroll down and click on Enter a Code. Insert your F-Secure SAFE license code (this format: xxxxx-xxxxx-xxxxx-xxxxx). Click on Continue. Once the code is accepted, proceed to install F-Secure SAFE on your device by clicking Add device and follow the instructions shown on the screen.  If you do not have a F-Secure SAFE account yet, then create a F-Secure SAFE account first:  Go to the F-Secure web page: https://www.f-secure.com/ Navigate to For Home > Products > F-Secure SAFE. Click Try for free. Create your F-Secure SAFE account from there.  You can now proceed to the first guide in this article, to insert your license code in your F-Secure SAFE account.  Note: If you do not see Enter a code option, or the license code still cannot be accepted, please contact F-Secure support. Article no: 000003528
View full article