F-Secure SAFE / Internet Security / Anti-Virus

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Issue: I have a valid F-Secure TOTAL subscription. How can I start using F-Secure Freedome VPN on my mobile device? Resolution: If F-Secure FREEDOME VPN is not installed: 1. Open Google Play Store/Apple App Store on your device 2. Search F-Secure FREEDOME VPN 3. Install and Open F-Secure FREEDOME VPN 4. Swipe left three times 5. Log in 6. Select F-Secure  7. Enter your My F-Secure credentials and select Log in If F-Secure FREEDOME VPN is installed: 1. Open the FREEDOME VPN app 2. Open the menu on the top left corner 3. Select Subscription 4. Select Log in 5. Select F-Secure 6. Enter your My F-Secure credentials and select Log in Article no: 000001286
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Issue: I would want to open links from my messages in SAFE Browser, how can I change the default browser on my IPad or Iphone? Resolution: Apple does not currently support changing the default browser on iOS devices (iPhones and iPads), so this is not possible at the moment.   Article no: 000018308
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Issue: Is it possible to set one time limit with F-Secure SAFE family rules, which child can use as he/she wants between different devices? How do Family Rule time limits work? Resolution: At the moment it is not possible to have a shared time limit between two or more devices. (That is, you can't set it up so that you'd have, for example, 1 hour of use per day between your phone and your tablet.) The time rules work currently as follows:  You set up a weekday time limit and a weekend time limit and these are the same for all devices on that child's profile. However, time is tracked separately for each device. That is, if Timothy has an android phone, android tablet, and PC, and they have 1-hour time limit on weekdays, and 2-hour time limit on weekends, they can do the following: On weekdays, they can play 1 hour on their phone, on their tablet, AND on their PC. On weekends, they can play 2 hours on each device, per day. So, on weekdays it's a total of 3 hours of play on their devices (1 hour on each), and on weekend days it's 6 hours of play on their devices (2 hours on each). If you want to limit the total time the child can play between all of their devices, it is recommended to take into account the number of devices they have, and set the time limit accordingly. (So, for example, if the child has 3 devices, and you want to limit them to 1.5 hours on all of them, set the time limit to 30 minutes per device. This way they have a bit of variety too!) Article no: 000007939
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Browsing Protection (known as Safe Browsing on mobile devices) blocks harmful and suspicious websites to ensure the safety of your computer and...It also adds a reputation rating icon before each link on your search result page, even when HTTPS is used. This helps you avoid harmful and...For Windows and Mac, Browsing Protection by F-Secure is a browser extension (add-on) that is part of F-Secure SAFE. The extension is available for...When the extension is switched on in your browser, Browsing Protection keeps your browsing and internet banking safe by supporting both encrypted...
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Issue: Can I install F-Secure Internet Security on my Android or iOS smartphone? Resolution: F-Secure Internet Security cannot be installed on Android or iOS mobile devices. F-Secure Internet Security supports Windows 7, Windows 8.1 and Windows 10.  If you'd like to protect your other devices than Windows computers, we recommend you to upgrade to F-Secure SAFE for multi-device protection. F-Secure SAFE can be installed on MacOS, Windows, Android and Apple iOS devices Article no: 000007802
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Issue: How can I perform a virus scan in F-Secure SAFE on my iPhone/iPad?  I can't find an option to do scan in F-Secure SAFE on my iOS device.  Resolution: F-Secure SAFE for iOS does not have a manual scanning feature on Apple iPhone or iPad devices. The F-Secure SAFE application functions as a secure browser and it has browsing protection and banking protection features. F-Secure SAFE also checks if newly installed apps from the App Store are safe.   Apple states: iOS is designed to be reliable and secure from the moment you turn on your device. Built-in security features protect against malware and viruses and help to secure access to personal information and corporate data.  Jailbreaking your device eliminates security layers designed to protect your personal information and your iOS device. With this security removed from your iOS device, hackers may steal your personal information, damage your device, attack your network, or introduce malware, spyware or viruses. You can find more information in this thread:  http://support.apple.com/kb/HT3743 Article no: 000001664
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F-Secure SAFE offers a number of features within the same product that ensure your devices are protected against many kinds of online threats. These...This table shows which of these features are available by platform.
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Issue: I have renewed my F-Secure SAFE license, but my device shows license expired. Resolution: You might have purchased a subscription for a different product: Check the product installed on your device. If the product installed on your device is F-Secure Internet Security, then the subscription that you've purchased is for a different product. In this case, you need to uninstall F-Secure Internet Security from your device, and install F-Secure SAFE. Skip to the next step if this is not the case for you. Install F-Secure SAFE on PC Install F-Secure SAFE on iOS Install F-Secure SAFE on Android Install F-Secure SAFE on Mac If the product installed is the correct product for the subscription purchased:  Make sure that you have renewed an existing subscription instead of purchasing a separate new subscription. If you suspect that you might have purchased a separate new subscription, contact F-Secure Support for further assistance. If you use the login through Facebook, please verify you have installed SAFE from this account and not from the one with "normal" login. Try restarting your device, the product may just need to be refreshed to connect to our servers. If your F-Secure account shows the correct number of devices and restarting your device doesn't fix the issue, follow the steps below:   Log out and Log in to My F-Secure in SAFE Windows PC: Click on your name at the top-right of SAFE window Click Log out Click Continue Click Log out SAFE will close. Double-click the F-Secure SAFE icon on your desktop to open it A login window will appear. Enter your My F-Secure email and password and click Log in A message appears, "Hi <name> You are setting up protection for yourself." Click Continue Subscription is now updated Uninstall and reinstall F-Secure SAFE on your phone: Uninstall F-Secure SAFE app Go to App Store or Google Play Store Install F-Secure SAFE Tap Login Login using the correct account F-Secure SAFE is now activated Uninstall and reinstall F-Secure on your Mac:  Open Finder, and click on Programs / Application Open the F-Secure folder Run Uninstall F-Secure SAFE After the uninstallation, restart the Mac Release the previous installation license from My F-Secure so that you can reuse the same license again Install F-Secure SAFE on your Mac Article no: 000001358
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Issue: How do I logout of F-Secure SAFE on my devices? Resolution: Follow the steps below to log out of F-Secure SAFE on each platform: Windows and Mac Open F-Secure SAFE Click on your name at the top-right Click Log out On the log in screen, enter the correct email and password Click Log in Your SAFE is now activated with the correct account iOS  Open F-Secure SAFE application Go to Settings Select Logout Login with your newly created account Android Open F-Secure SAFE Go to Settings Select My F-Secure account Click Log out the current user Click login Login with your newly created account Article no: 000015570
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Follow these steps to renew F-Secure SAFE with a box code.
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Make sure you are running the most recent version of F-Secure SAFE in order to stay secure.
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This article only applies to you if you have opted to renew your F-Secure SAFE subscription manually.
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Depending on the device you want to install F-Secure SAFE on, the installation procedure may vary slightly.
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Once F-Secure SAFE is installed correctly, the product works silently in the background. To see that your F-Secure SAFE product is working, there are...
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Before you start installing F-Secure SAFE, make sure that:
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If you have misplaced your device, you can sound an alarm remotely from My F-Secure to help you locate your missing SAFE-protected device. Note: The...
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Want to control how much time your children can spend on their devices? You can limit the time your child can use the device in two ways: Daily use...
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Do you need more licenses? To get more licenses for your current F-Secure SAFE subscription, here's how to upgrade. The shopping cart is handled by...
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Looking for a way to protect your family from websites containing inappropriate content? Stay safe from these threats and activate Content Filtering...
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You can use Restrictions to block or limit specific apps and features on your iPhone/iPad.
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The subscription details showing in My F-Secure and in the SAFE app do not match.
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Finder, or previously known as Anti-Theft, is a feature in F-Secure SAFE that adds a number of security layers to your Android and iOS devices. With...
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F-Secure SAFE is a security service you can install on your computer, smartphone or table to protect yourself and your loved ones against various...
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Family Rules is a centrally-managed parental control feature that lets you look after your family's well-being by setting screen time limits, blocking...
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F-Secure SAFE supports the below list of browsers.
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By using Content filtering in Family Rules, you can block access to several content types. The various content types are explained in the following...
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F-Secure SAFE subscriptions are based on the number of devices you want to protect and the length of time you choose for your subscription; for...
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In this video, we are going to show you how to download and install F-Secure SAFE on your iPhone or iPad.
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This is a short explanation about the support options for F-Secure SAFE customers.
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Issue: Can F-Secure Mobile Security be installed on iOS devices? Resolution: No. F-Secure Mobile Security is only supported on Android, therefore can only be installed on Android devices. If you would like to install a security solution on your iOS devices, we recommend F-Secure SAFE. Article no: 000001801
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Issue: I'm a Handelsbanken customer and while logged in to my netbank I can't open the "Sijoita ja säästä" tab when banking protection is active. Resolution: This issue has been fixed and the fix was deployed on Friday 2019-08-30. If the problem persists, make sure that your application has been updated and all the newest updates have been installed. After that  empty your browser cache and try again. If the problem still persists, contact Customer Care. If you can't open the Handelsbanken "Sijoita ja säästä" tab while Banking Protection is active, try the following workarounds to solve the issue: Check for updates Open F-Secure SAFE. Click Tools. Click Check for updates. Add the URL to website exceptions Open F-Secure SAFE. On the Antivirus page, click Settings. Click Secure Browsing. Go to the Browsing Protection tab. At the bottom of the window, click the View web site exceptions link. To add an exception to a website (whitelist), go to the Allowed tab, click Add, and enter the URL when asked. Click OK. Turn on "Do not interrupt my current Internet connections" Open F-Secure SAFE. Click Secure Browsing. Scroll down to Banking Protection. Select Do not interrupt my current Internet connections. Article no: 000014954
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Issue: How Do I Install F-Secure Safe On My Device(s) as a Sub-user  Resolution: You can share your subscription with a friend or family member by inviting them into your My F-Secure group. This allows them to protect their devices using your available licenses. Log in to My F-Secure with your account username and password. Once logged in, click/tap Add device. The Whose device do you want to protect? window appears. Select Someone else's device, and click/tap Continue. The Invite a person window appears. Fill in your name and email address in the relevant fields, and click/tap Send invitation. The person you add will receive an invitation email that allows them to set up their My F-Secure sub account. Once the account has been set up, they would need to be logged in with their email address and password then the next stage would be to install the program on their device(s). Note: If the sub-user does not remember their password, they would need to have it reset by clicking on the Forgot your password link then type in the email address that was sent the initial invitation and click on the Send button once completed. The reset password link would be sent to the email address. For more information on how to reset My F-Secure account password please click here. The following links below are how to install F-Secure Safe on various devices and this must be performed from their own (the sub-user) F-Secure account. How do I install F-Secure SAFE on my iPhone and iPad? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80825 How do I install F-Secure SAFE on my PC? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/78187 How do I install F-Secure SAFE on my Android device? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/77904 How do I install F-Secure SAFE on my Mac? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80882 Article no: 000008435
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Issue: How do I install F-Secure SAFE on my Windows, Mobile (Android, iOS), Mac etc? Resolution: Below are the links that would guide you on how to install SAFE on your devices: How do I install F-Secure SAFE on my iPhone and iPad? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80825 How do I install F-Secure SAFE on my PC? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/78187 How do I install F-Secure SAFE on my Android device? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/77904 How do I install F-Secure SAFE on my Mac? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80882   Article no: 000005735
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