I have renewed my F-Secure SAFE license, but my device shows license expired.
You might have purchased a subscription for a different product: Check the product installed on your device. If the product installed on your device is F-Secure Internet Security, then the subscription that you've purchased is for a different product. In this case, you need to uninstall F-Secure Internet Security from your device, and install F-Secure SAFE. Skip to the next step if this is not the case for you.
Install F-Secure SAFE on PC Install F-Secure SAFE on iOS Install F-Secure SAFE on Android Install F-Secure SAFE on Mac
If the product installed is the correct product for the subscription purchased:
Make sure that you have renewed an existing subscription instead of purchasing a separate new subscription. If you suspect that you might have purchased a separate new subscription, contact F-Secure Support for further assistance. If you use the login through Facebook, please verify you have installed SAFE from this account and not from the one with "normal" login. Try restarting your device, the product may just need to be refreshed to connect to our servers.
If your F-Secure account shows the correct number of devices and restarting your device doesn't fix the issue, follow the steps below:
Log out and Log in to My F-Secure in SAFE Windows PC:
Click on your name at the top-right of SAFE window Click Log out Click Continue Click Log out SAFE will close. Double-click the F-Secure SAFE icon on your desktop to open it A login window will appear. Enter your My F-Secure email and password and click Log in A message appears, "Hi <name> You are setting up protection for yourself." Click Continue Subscription is now updated
Uninstall and reinstall F-Secure SAFE on your phone:
Uninstall F-Secure SAFE app
Go to App Store or Google Play Store
Install F-Secure SAFE
Login using the correct account
F-Secure SAFE is now activated
Uninstall and reinstall F-Secure on your Mac:
Open Finder, and click on Programs / Application
Open the F-Secure folder
Run Uninstall F-Secure SAFE
After the uninstallation, restart the Mac
Release the previous installation license from My F-Secure so that you can reuse the same license again
Install F-Secure SAFE on your Mac
Article no: 000001358
How do I logout of F-Secure SAFE on my devices?
Follow the steps below to log out of F-Secure SAFE on each platform: Windows and Mac
Open F-Secure SAFE Click on your name at the top-right Click Log out On the log in screen, enter the correct email and password Click Log in Your SAFE is now activated with the correct account
Open F-Secure SAFE application Go to Settings Select Logout Login with your newly created account
Open F-Secure SAFE Go to Settings Select My F-Secure account Click Log out the current user Click login Login with your newly created account
Article no: 000015570
Browsing Protection (known as Safe Browsing on mobile devices) blocks harmful and suspicious websites to ensure the safety of your computer and...It also adds a reputation rating icon before each link on your search result page, even when HTTPS is used. This helps you avoid harmful and...For Windows and Mac, Browsing Protection by F-Secure is a browser extension (add-on) that is part of F-Secure SAFE. The extension is available for...When the extension is switched on in your browser, Browsing Protection keeps your browsing and internet banking safe by supporting both encrypted...
Can F-Secure Mobile Security be installed on iOS devices?
No. F-Secure Mobile Security is only supported on Android, therefore can only be installed on Android devices. If you would like to install a security solution on your iOS devices, we recommend F-Secure SAFE.
Article no: 000001801
I'm a Handelsbanken customer and while logged in to my netbank I can't open the "Sijoita ja säästä" tab when banking protection is active.
This issue has been fixed and the fix was deployed on Friday 2019-08-30. If the problem persists, make sure that your application has been updated and all the newest updates have been installed. After that empty your browser cache and try again. If the problem still persists, contact Customer Care. If you can't open the Handelsbanken "Sijoita ja säästä" tab while Banking Protection is active, try the following workarounds to solve the issue:
Check for updates
Open F-Secure SAFE. Click Tools. Click Check for updates.
Add the URL to website exceptions
Open F-Secure SAFE. On the Antivirus page, click Settings. Click Secure Browsing. Go to the Browsing Protection tab. At the bottom of the window, click the View web site exceptions link. To add an exception to a website (whitelist), go to the Allowed tab, click Add, and enter the URL when asked. Click OK.
Turn on "Do not interrupt my current Internet connections"
Open F-Secure SAFE. Click Secure Browsing. Scroll down to Banking Protection. Select Do not interrupt my current Internet connections.
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How Do I Install F-Secure Safe On My Device(s) as a Sub-user
You can share your subscription with a friend or family member by inviting them into your My F-Secure group. This allows them to protect their devices using your available licenses.
Log in to My F-Secure with your account username and password. Once logged in, click/tap Add device. The Whose device do you want to protect? window appears. Select Someone else's device, and click/tap Continue. The Invite a person window appears. Fill in your name and email address in the relevant fields, and click/tap Send invitation. The person you add will receive an invitation email that allows them to set up their My F-Secure sub account.
Once the account has been set up, they would need to be logged in with their email address and password then the next stage would be to install the program on their device(s). Note: If the sub-user does not remember their password, they would need to have it reset by clicking on the Forgot your password link then type in the email address that was sent the initial invitation and click on the Send button once completed. The reset password link would be sent to the email address. For more information on how to reset My F-Secure account password please click here. The following links below are how to install F-Secure Safe on various devices and this must be performed from their own (the sub-user) F-Secure account. How do I install F-Secure SAFE on my iPhone and iPad? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80825 How do I install F-Secure SAFE on my PC? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/78187 How do I install F-Secure SAFE on my Android device? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/77904 How do I install F-Secure SAFE on my Mac? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80882
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How do I install F-Secure SAFE on my Windows, Mobile (Android, iOS), Mac etc?
Below are the links that would guide you on how to install SAFE on your devices: How do I install F-Secure SAFE on my iPhone and iPad? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80825 How do I install F-Secure SAFE on my PC? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/78187 How do I install F-Secure SAFE on my Android device? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/77904 How do I install F-Secure SAFE on my Mac? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80882
Article no: 000005735