I have renewed my F-Secure SAFE license, but my device shows license expired.
You might have purchased a subscription for a different product. Check the product installed on your device. If the product installed on your device is F-Secure Internet Security, then the subscription that you've purchased is for a different product. In this case, you need to uninstall F-Secure Internet Security from your device, and install F-Secure SAFE. Skip to the next step if this is not the case for you.
Install F-Secure SAFE on PC Install F-Secure SAFE on iOS Install F-Secure SAFE on Android Install F-Secure SAFE on Mac
If the product installed is the correct product for the subscription purchased:
Make sure that you have renewed an existing subscription instead of purchasing a separate new subscription. If you suspect that you might have purchased a separate new subscription, contact F-Secure Support for further assistance. If you use the login through Facebook, please verify you have installed SAFE from this account and not from the one with "normal" login. Try restarting your device, the product may just need to be refreshed to connect to our servers.
If your F-Secure account shows the correct number of devices and restarting your device doesn't fix the issue, you may need to reinstall the product on your device:
Uninstall and reinstall F-Secure SAFE on your PC:
Uninstall F-Secure SAFE using the F-Secure Uninstallation Tool. Restart your device. Release the previous installation license from My F-Secure so that you can reuse the same license again. Install F-Secure SAFE on your PC.
Uninstall and reinstall F-Secure SAFE on your phone:
Uninstall F-Secure SAFE app.
Go to App Store or Google Play Store.
Install F-Secure SAFE.
Login using the correct account.
F-Secure SAFE is now activated.
Uninstall and reinstall F-Secure on your Mac:
Open Finder, and click on Programs / Application.
Open the F-Secure folder.
Run Uninstall F-Secure SAFE.
After the uninstallation, restart the Mac.
Release the previous installation license from My F-Secure so that you can reuse the same license again.
Install F-Secure SAFE on your Mac.
Article no: 000001358