F-Secure SAFE / Internet Security / Anti-Virus

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Parental Control is a feature within F-Secure Internet Security and Mobile Security for Android that helps you keep your children safe on the Internet...
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Before you start installing F-Secure Internet Security or Anti-Virus, make sure that: Your Windows is up to date. You have uninstalled incompatible...
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Security Cloud is an online service which provides rapid response against the latest internet-based threats.
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By using Parental control, you can block access to the several content types. The various content types are explained in the following table.
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Yes. All supported versions (12.1 or newer) of F-Secure security products are automatically brought over when you upgrade from Windows 7, 8 or 8.1....
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A recent change on your computer such as a Windows update may have caused our product to stop working. The missing .dll file is part of the...
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In Windows, the way of uninstalling a program varies between the operating system version. In this article, we describe one uninstallation method for...
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This article lists the system requirements for F-Secure Internet Security for all supported operating systems.
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Renewing your F-Secure Internet Security subscription consists of two steps: Purchasing the subscription through our online store, and Activating the...
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Browsing Protection by F-Secure is a browser extension/add-on that is part of the F-Secure SAFE software package that you purchase. The extension is...With the extension enabled in your browser, Browsing Protection (known as Safe Browsing on mobile devices) ensures safe browsing and safe internet...Browsing Protection also blocks harmful and suspicious websites to ensure the safety of your computer and personal data. For example, unwanted web...
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This is not necessary. Virus and spyware scanning includes real-time scanning, which means that your computer is scanned for viruses in real time. Our...
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The gaming mode frees up more system resources to handle games that are running on your computer by reducing the product's impact on your computer's...
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A network installer is typically smaller in size resulting in a quicker initial download. It takes over the downloading of additional components, thus...
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We recommend that you set up a separate Windows user account for each family member. When each computer user has their own Windows user account, you...
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The F-Secure security product reports an infection and states that it cannot automatically remove the infected files. Instead you will be asked to...
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F-Secure SAFE supports the below list of browsers.
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If you are currently using F-Secure Internet Security and need to renew your subscription, we recommend that you upgrade your Internet Security to...
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When you have F-Secure SAFE installed, the website safety ratings categorize the search results and give an indication how safe or potentially...
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The data counter displays information about how the product is protecting you and your computer. The counter is at the bottom of the main product view...
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Use the full computer scan when you want to be completely sure that there is no malware or riskware on your computer. This type of scan is the...
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If your F-Secure security product displays the message, "Computer is not fully protected", this means that the product has not been able to update to...Follow the steps below to resolve the issue:
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You can have browsing protection place a reputation rating icon before each link on search result page.To turn on or off the website reputation ratings in search results:
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When the banking protection is turned on, your online banking sessions are protected. Accessing your bank's web site or making online payments will...
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Set your computer to scan and remove viruses and other harmful applications automatically when you do not use it, or set the scan to run periodically...
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Automatic updates are turned on as soon as you install the F-Secure product. When your computer is connected to the internet, the product checks for...
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A modified hosts file may trigger a detection (Redirected hosts file) even if you have intentionally modified the hosts file entry manually or with a...
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Sometimes you may want to exclude a file or folder from scanning. Excluded items are not scanned unless you remove them from the excluded items list.
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The product automatically detects your default system language and sets the product to the same language. During the installation, you can select your...If you later on want to change the product language, you need to do a fresh installation of the product, and remember to select the language during...
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The F-Secure security product uses Windows Defender Firewall to protect your computer.When the firewall is turned on, it restricts access to and from your computer. Some applications may require that you allow them through the firewall...
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This article applies to you as follows: If you have already renewed your F-Secure Internet Security subscription, and If you have already received a...
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We don't recommend you to turn off the security features as this will leave your computer open to attacks. However, should you need to turn off all...
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When browsing protection is turned on, Browsing Protection blocks access to harmful websites.
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Want to keep a closer eye on how much time your child spends on their device? Read on and find out how to limit the time your child uses on their...
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Note: This article applies to the following products: F-Secure Internet Security, F-Secure Anti-Virus for PC, and F-Secure Mobile Security for Android...
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When visiting a banking site, the Banking protection banner does not appear.
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When you renew F-Secure Internet Security on our eStore, the subscription key is displayed on the Order Confirmation page at the end of the order...
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This article outlines important changes and features, as well as fixes released in the latest versions of F-Secure SAFE for PC and Internet Security.
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Issue: I have an existing installation of F-Secure Internet Security and I have a new license code. How do I add a new license code to this existing installation? Resolution: To activate a new F-Secure Internet Security license key: Open F-Secure Internet Security program Click the Renew / Manage Subscription button in the upper part of the program window Insert the license code, and click continue Once you have activated the new license key, the new subscription validity date is shown on the Landing page of the app. ** If you have an older version of F-Secure Internet Security (17.4 or older) then you should do it in this way:  Open F-Secure Internet Security program Click the grey question mark icon Click Add new subscription Insert the license code (that you received on email when you renewed) and click Next Once you have activated the new license key, the new subscription validity date is shown on the Subscription keys page. Article no: 000002427
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Issue: I forgot or lost my F-Secure Internet Security license code. How can I get it back? Resolution: If you have purchased F-Secure Internet Security directly from F-Secure, you can contact F-Secure Support and we should be able to find your license code in our system. Provide us with your email or reference number. If you still have an installation on one PC, you can provide us your account ID and we can find your license code. If you have bought the license code from a retail store, we do not have the information in our system.    Article no: 000002442
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Issue: Subscription is still running out even though I have renewed. F-Secure Internet Security is still valid, but I received your "subscription is going to expire soon" message or the expiration date is not correct. Resolution: The subscription is not renewed when you pay for the product, but when you enter the new subscription code into the program. The order confirmation email has your new code, and you can activate it the following way: Open F-Secure Internet Security. Click Renew or Manage subscription. Type in your license key. Click Continue. If you have protected several computers previously with the same subscription key, you need to enter the key only to one of the computers. If F-Secure program is giving expiring or expired -notification on one of the other computers, try rebooting the computer in question by choosing Reboot from the Windows Start menu. Also please check the order confirmation for which product you have renewed. If you have had F-Secure Internet Security and you have now bought F-Secure SAFE, the order confirmation includes a button which you will use to create a My F-secure account for yourself and from there you can install our new product F-Secure SAFE.  Note: Make sure that your Windows is up-to-date before renewing the product with the new code.  Article no: 000001336
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Issue: When opening F-Secure SAFE or F-Secure Internet Security, I get an error "Computer is not protected". It also tells me to restart the device. Resolution: There are a number of reasons why your F-Secure security product (F-Secure SAFE or F-Secure Internet Security) is reporting "Computer is not protected": Computer is pending a restart after a Windows or product update The product is not able to download the latest definition from F-Secure servers The product is malfunctioning Follow the steps below one by one, and check after each step to see if it resolved the issue: Restart the computer. After restarting the computer, open the F-Secure SAFE or F-Secure Internet Security and check if the issue is resolved. Perform a manual update on the product. Make sure your computer is connected to the Internet. Open F-Secure SAFE or Internet Security. Click Tools. Click Check for updates. Uninstall and reinstall the product. It may be malfunctioning. F-Secure SAFE installation instruction F-Secure Internet Security installation instruction Article no: 000001155
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Issue: I would like to upgrade my F-Secure Internet Security or Antivirus subscription to F-Secure SAFE subscription. What do I do? Resolution: It is advisable to upgrade your current F-Secure Internet Security or Antivirus subscription to SAFE as close to the expiry date as possible. As F-Secure SAFE is a different product, the remaining days of your current Internet Security subscription cannot be automatically transferred to your new F-Secure SAFE subscription. To upgrade to F-Secure SAFE, simply allow your F-Secure Internet Security subscription to expire and purchase a new F-Secure SAFE subscription by going to the: product web page, or;  selecting the F-Secure SAFE buy option in the renewal email that you have received from F-Secure As you go through the purchase process, you are asked to create a My F-Secure account. F-Secure SAFE subscriptions are accessed and managed through the My F-Secure service. Once your purchase is complete:  Create a My F-Secure account using the same email you used to make the purchase. Once created, check your email for an activation email sent by F-Secure, and activate your account by clicking link in the email. Your account is confirmed and created. As F-Secure SAFE is a different product, download and install the product from the My F-Secure service. Follow the instructions below to install F-Secure SAFE on your devices: How do I install F-Secure SAFE on my PC? How do I install F-Secure SAFE on my iPhone and iPad? How do I install F-Secure SAFE on my Android device? How do I install F-Secure SAFE on my Mac? Article no: 000001014
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Looking for a way to protect your family from websites containing inappropriate content? Stay safe and activate Content Blocker.
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In some cases, Banking Protection does not close automatically when you log out of your online bank, and it may block access to other websites. The...
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When Banking Protection is activated on your computer, this feature offers a preventative layer to some of the techniques cyber criminals use to...
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Banking Protection adds another layer of security when banking online and/or carrying out online money transactions.
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Keep a closer eye on your child's online activity, and set device limits and restrict content via Parental Controls.
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You do not have to actively transfer a license, but rather, this is done automatically in the background. If, when installing F-Secure Internet...
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When the expiration date of your F-Secure Internet Security subscription is getting closer, the product starts reminding you of the renewal of the...
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