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F-Secure SAFE: Internet security for all devices

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How do I activate a renewal subscription key for F-Secure Internet Security/Anti-Virus?

When you have renewed your F-Secure Internet Security or Anti-Virus for PC subscription, you can activate the new subscription key sent to you in the...
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Wednesday

How do I change the product language on my PC?

The product automatically detects your default system language and sets the product to the same language. During the installation, you can select your...If you later on want to change the product language, you need to do a fresh installation of the product, and remember to select the language during...
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Tuesday

How do I install F-Secure Internet Security or Anti-Virus on my PC?

Before you start installing F-Secure Internet Security or Anti-Virus, make sure that: Your Windows is up to date. You have uninstalled incompatible...
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Tuesday

What are the system requirements for F-Secure Internet Security?

You need an active Internet connection to validate your subscription and receive updates. Javascript must be enabled in your browser settings to...
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a week ago

What's new in F-Secure SAFE for PC/Internet Security

This article outlines important changes and features, as well as fixes released in the latest versions of F-Secure SAFE for PC and Internet Security.
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2 weeks ago

How do I renew F-Secure Internet Security?

You can renew your F-Secure Internet Security subscription in two ways; either from the program itself or from the F-Secure website, as described...
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2 weeks ago

I have renewed F-Secure Internet Security, but cannot find the subscription key. Where can I find it?

When you renew F-Secure Internet Security on our eStore, the subscription key is displayed on the Order Confirmation page at the end of the order...
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2 weeks ago

What do I do if I want to upgrade (renew) my current Internet Security subscription to F-Secure SAFE?

If you are currently using F-Secure Internet Security and need to renew your subscription, we recommend that you upgrade your Internet Security to...
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2 weeks ago

How can I check the subscription key in my F-Secure product?

Note: This article applies to the following products: F-Secure Internet Security, F-Secure Anti-Virus for PC, and F-Secure Mobile Security for Android...
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2 weeks ago

License information missing in F-Secure Internet Security/Anti-Virus 17.5

You cannot find your license information in Internet Security or Anti-Virus version 17.5.
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2 weeks ago

What are the supported browsers for F-Secure SAFE?

F-Secure SAFE supports the below list of browsers.
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‎22-10-2018 12:35 PM

The Banking Protection banner does not appear when visiting a banking site

When visiting a banking site, the Banking Protection banner does not appear.
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‎18-10-2018 05:52 AM

Why do I keep getting renewal reminders of expiring F-Secure Internet Security?

When the expiration date of your F-Secure Internet Security subscription is getting closer, the product starts reminding you of the renewal of the...
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‎03-09-2018 04:17 PM

What is Banking Protection and how does it work?

Banking Protection adds another layer of security when banking online and/or carrying out online money transactions.
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‎27-08-2018 03:23 AM

F-Secure security product displays "Computer is not fully protected" message

If you are getting the message "Computer is not fully protected" from your F-Secure security product, this means that the product has not been able to...
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‎06-07-2018 08:27 AM

How do I turn on or off the website reputation ratings in search results?

Follow the steps below to turn on or off the website reputation ratings in search results.
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‎21-03-2018 11:39 AM

How do I transfer F-Secure Internet Security installation (or license) to another computer?

If you have used up all your available licences when trying to install F-Secure Internet Security, the app detects that your license key has reached...
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‎21-03-2018 11:39 AM

How do I schedule a scan?

Set your computer to scan and remove viruses and other harmful applications automatically when you do not use it, or set the scan to run periodically...
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‎21-03-2018 11:39 AM

How do I exclude a modified hosts file from scanning?

A modified hosts file may trigger a detection (Redirected hosts file), even if you have intentionally modified the hosts file entry manually, or with...
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‎21-03-2018 11:39 AM

How do I allow an application to access my computer through the firewall?

When the firewall is turned on, it restricts access to and from your computer. Some applications may require that you allow them through the firewall...
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‎21-03-2018 11:38 AM

How can I turn Browsing Protection on?

When browsing protection is turned on, you will be blocked from accessing harmful websites.
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‎21-03-2018 11:38 AM

How can I perform a full computer scan?

Use full computer scan when you want to be completely sure that there is no malware or riskware on your computer. This type of scan takes the longest...
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‎21-03-2018 11:38 AM

How can I allow all network traffic temporarily?

By turning the firewall off, you allow all network traffic.
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‎21-03-2018 11:38 AM

Viruses were found but were not automatically cleaned. What can I do?

The F-Secure security product reports an infection and states that it cannot automatically remove the infected files. Instead you will be asked to...
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‎21-03-2018 11:38 AM

Why should I use different user accounts for my computer?

We recommend that you set up a separate Windows user account for each family member. When each computer user has their own Windows user account, you...
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‎21-03-2018 11:38 AM

Why is F-Secure using a network installer for downloading and installing the product?

A network installer is typically smaller in size resulting in a quicker initial download. It takes over the downloading of additional components, thus...
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‎21-03-2018 11:37 AM

What is Gaming mode?

The gaming mode frees up more system resources to handle games that are running on your computer by reducing the product's impact on your computer's...
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‎21-03-2018 11:37 AM

Should I manually scan my hard disks daily?

This is not necessary. Virus and spyware scanning includes real-time scanning, which means that your computer is scanned for viruses in real time. Our...
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‎21-03-2018 11:37 AM

What is Browsing Protection?

Browsing Protection by F-Secure is a browser extension/add-on that is part of the F-Secure SAFE software package that you purchase. The extension is...With the extension enabled in your browser, Browsing Protection (known as Safe Browsing on mobile devices) ensures safe browsing and safe internet...Browsing Protection also blocks harmful and suspicious websites to ensure the safety of your computer and personal data. For example, unwanted web...
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‎21-03-2018 11:36 AM

Factors affecting the speed of the second virus scan

A full computer scan scans all hard drives for malware, such as spyware, viruses and rootkits. The second full computer scan will be significantly...
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‎21-03-2018 11:36 AM

How can I turn off all security features?

We don't recommend you to turn off the security features as this will leave your computer open to attacks. However, should you need to turn off all...
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‎09-02-2018 05:51 AM

How do I exclude a file or folder from scanning?

Sometimes you may want to exclude a file or folder from scanning. Excluded items are not scanned unless you remove them from the excluded items list.
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‎02-01-2018 02:16 PM

How do I uninstall SAFE on my PC?

In Windows, the way of uninstalling a program varies between the operating system version. In this article, we describe one uninstallation method for...
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‎07-09-2017 01:37 PM

What is Parental Control?

Parental Control is a feature within F-Secure Internet Security and Mobile Security for Android that helps you keep your children safe on the Internet...
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‎28-08-2017 10:33 AM

What are the content types for Content Blocker in Parental Control?

By using Parental control, you can block access to the several content types. The various content types are explained in the following table.
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‎12-07-2017 09:29 AM

How do I set up Parental Control for my child's PC with Internet Security?

If you have a family computer that your child can access, you can set a certain level of protection and restrictions via Parental Control to protect...
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‎22-06-2017 11:00 AM

How can I block web pages by their content using Parental Control?

Looking for a way to protect your family from websites containing inappropriate content? Stay safe and activate Content Blocker.
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‎22-06-2017 11:00 AM

How can I limit the time my child spends on the PC using Parental Control?

Want to control how much time your children can spend on their devices? Find out how you can limit the time your child can use the device.
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‎21-06-2017 10:49 AM

How do I create new user accounts in Windows?

We recommend that you set up a separate Windows user account for each family member. When each computer user has their own Windows user account, you...
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‎16-06-2017 01:26 PM

What do the safety ratings in web search results mean?

When you have F-Secure SAFE installed, the website safety ratings categorize the search results and give an indication how safe or potentially...
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‎31-05-2017 02:57 PM

End of Windows Vista support for F-Secure SAFE and F-Secure Internet Security

Our Windows Vista support for F-Secure SAFE and F-Secure Internet Security is coming to an end on 30th June 2017, after providing an extended period...
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‎07-04-2017 01:40 PM

End of Windows XP support for F-Secure SAFE and F-Secure Internet Security

Our Windows XP support for F-Secure SAFE and F-Secure Internet Security came to an end in June 2016, after providing an extended period of support for...
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‎07-04-2017 01:30 PM

How do I add or remove website exceptions in F-Secure SAFE?

Go to the Browsing Protection tab. At the bottom of the window, click on the View web site exceptions link.
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‎06-02-2017 04:20 PM

How can I turn Gaming Mode on?

To minimize the impact on your computer's gaming performance, you can set your F-Secure product to be on Gaming mode. This optimizes the system...
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‎06-02-2017 04:19 PM

How can I allow other web sites during the online banking session?

When Banking protection is activated, you may see a prompt that tells you that a website that you want to visit is blocked to protect your...
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‎06-02-2017 03:32 PM

How do I know that I have the latest updates?

Automatic updates are turned on as soon as you install the F-Secure software. When your computer is connected to the Internet, the F-Secure product...
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‎06-02-2017 03:09 PM

Missing MSVCP1X0.dll causes F-Secure product to stop working

A recent change on your computer such as a Windows update may have caused our product to stop working. The missing .dll file is part of the...
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‎06-02-2017 02:29 PM

If your Banking Protection session does not automatically close on bank logout

In some cases, Banking Protection does not close automatically when you log out of your online bank, and it may block access to other websites. The...
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‎06-02-2017 02:29 PM

Why do I need Banking Protection?

When Banking Protection is activated on your computer, this feature offers a preventative layer to some of the techniques cyber criminals use to...
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‎06-02-2017 12:10 PM