F-Secure SAFE / Internet Security / Anti-Virus

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Browsing Protection by F-Secure is a browser extension/add-on that is part of the F-Secure SAFE software package that you purchase. The extension is...With the extension enabled in your browser, Browsing Protection (known as Safe Browsing on mobile devices) ensures safe browsing and safe internet...Browsing Protection also blocks harmful and suspicious websites to ensure the safety of your computer and personal data. For example, unwanted web...

Issue: I have an existing installation of F-Secure Internet Security and I have a new license code. How do I add a new license code to this existing installation? Resolution: To activate a new F-Secure Internet Security license key: Open F-Secure Internet Security program Click the Renew / Manage Subscription button in the upper part of the program window Insert the license code, and click continue Once you have activated the new license key, the new subscription validity date is shown on the Landing page of the app. ** If you have an older version of F-Secure Internet Security (17.4 or older) then you should do it in this way: Open F-Secure Internet Security program Click the grey question mark icon Click Add new subscription Insert the license code (that you received on email when you renewed) and click Next Once you have activated the new license key, the new subscription validity date is shown on the Subscription keys page. Article no: 000002427

Issue: I forgot or lost my F-Secure Internet Security license code. How can I get it back? Resolution: If you have purchased F-Secure Internet Security directly from F-Secure, you can contact F-Secure Support and we should be able to find your license code in our system. Provide us with your email or reference number. If you still have an installation on one PC, you can provide us your account ID and we can find your license code. If you have bought the license code from a retail store, we do not have the information in our system. Article no: 000002442

Issue: Subscription is still running out even though I have renewed. F-Secure Internet Security is still valid, but I received your "subscription is going to expire soon" message or the expiration date is not correct. Resolution: The subscription is not renewed when you pay for the product, but when you enter the new subscription code into the program. The order confirmation email has your new code, and you can activate it the following way: Open F-Secure Internet Security. Click Renew or Manage subscription. Type in your license key. Click Continue. If you have protected several computers previously with the same subscription key, you need to enter the key only to one of the computers. If F-Secure program is giving expiring or expired -notification on one of the other computers, try rebooting the computer in question by choosing Reboot from the Windows Start menu. Also please check the order confirmation for which product you have renewed. If you have had F-Secure Internet Security and you have now bought F-Secure SAFE, the order confirmation includes a button which you will use to create a My F-secure account for yourself and from there you can install our new product F-Secure SAFE. Note: Make sure that your Windows is up-to-date before renewing the product with the new code. Article no: 000001336

Issue: When opening F-Secure SAFE or F-Secure Internet Security, I get an error "Computer is not protected". It also tells me to restart the device. Resolution: There are a number of reasons why your F-Secure security product (F-Secure SAFE or F-Secure Internet Security) is reporting "Computer is not protected": Computer is pending a restart after a Windows or product update The product is not able to download the latest definition from F-Secure servers The product is malfunctioning Follow the steps below one by one, and check after each step to see if it resolved the issue: Restart the computer. After restarting the computer, open the F-Secure SAFE or F-Secure Internet Security and check if the issue is resolved. Perform a manual update on the product. Make sure your computer is connected to the Internet. Open F-Secure SAFE or Internet Security. Click Tools. Click Check for updates. Uninstall and reinstall the product. It may be malfunctioning. F-Secure SAFE installation instruction F-Secure Internet Security installation instruction Article no: 000001155

Issue: I would like to upgrade my F-Secure Internet Security or Antivirus subscription to F-Secure SAFE subscription. What do I do? Resolution: It is advisable to upgrade your current F-Secure Internet Security or Antivirus subscription to SAFE as close to the expiry date as possible. As F-Secure SAFE is a different product, the remaining days of your current Internet Security subscription cannot be automatically transferred to your new F-Secure SAFE subscription. To upgrade to F-Secure SAFE, simply allow your F-Secure Internet Security subscription to expire and purchase a new F-Secure SAFE subscription by going to the: product web page, or; selecting the F-Secure SAFE buy option in the renewal email that you have received from F-Secure As you go through the purchase process, you are asked to create a My F-Secure account. F-Secure SAFE subscriptions are accessed and managed through the My F-Secure service. Once your purchase is complete: Create a My F-Secure account using the same email you used to make the purchase. Once created, check your email for an activation email sent by F-Secure, and activate your account by clicking link in the email. Your account is confirmed and created. As F-Secure SAFE is a different product, download and install the product from the My F-Secure service. Follow the instructions below to install F-Secure SAFE on your devices: How do I install F-Secure SAFE on my PC? How do I install F-Secure SAFE on my iPhone and iPad? How do I install F-Secure SAFE on my Android device? How do I install F-Secure SAFE on my Mac? Article no: 000001014