If you suspect that your device is stolen, you can remotely wipe all your personal data and apps from it.Note: This feature is available only for SAFE for Android. The "Lock/Wipe device" setting must be enabled on your device for it to work. This setting...
The product automatically detects your default system language and sets the product to the same language. During the installation, you can select your...If you later on want to change the product language, you need to do a fresh installation of the product, and remember to select the language during...
Question How can I play the alarm sound on my Android device?
Answer If you have lost your mobile device or it has been stolen, you can send an SMS message to your device to make it play an alarm sound. This requires, however, that you have set up the remote Anti-Theft.
When the alarm goes off on your phone, it can be turned off by entering the correct screen lock pattern, pin or password, or you can send another SMS message to your device to turn off the alarm.
To play the alarm sound on your mobile device:
Send the following SMS message to your device: #ALARM#<security code>#<repeat count> (Example: #ALARM#abcd1234#5 ).
To turn off the alarm:
Send the following SMS message to your device: #ALARM#<security code>#0 (Example: #ALARM#abcd1234#0 ).
Question How can I locate my Android device?
Answer You can locate your lost mobile device by sending an SMS message to the lost device.
Make sure that you have turned on GPS in your device to receive the location information. If necessary, consult your device documentation to find out how to turn on GPS.
To locate your device:
Send the following SMS message to your device: #LOCATE#<security code> (Example: #LOCATE#abcd1234 )
Anti-Theft replies with an SMS message that contains the latest location of the device.
Tip: To make sure that the feature works correctly, we recommend that you send a test locate message to your device after you have set it up.
Note: Anti-Theft does not store any location data. The only location information is in the SMS text message that is sent to you.
Question How can I lock my Android device remotely?
Answer If you have lost your mobile device or it has been stolen, you can lock it remotely to prevent anyone from using it. This requires, however, that you have set up the remote Anti-Theft.
When you lock your device remotely, it cannot be used without your permission.
To lock your lost or stolen device:
Send the following SMS message to your device: #LOCK#<security code> (Example: #LOCK#abcd1234 )
The locked device can be unlocked only with the screen unlock pattern, pin or password that you have specified.
Question How can I take Antitheft into use in a device running on Android?
Answer To take Anti-Theft into use:
Open the application.
In the main view, tap Antitheft > Turn on.
You must activate device administrator to use Antitheft, if it isn't already activated. Tap Continue and Activate.
The "Set up screen lock" dialog opens. Before you can use Antitheft in your Android mobile device, you need to enable the screen lock in your mobile device. Tap Continue. Note: If you are already using a screen lock steps 4 and 5 are skipped.
The "Screen unlock settings" screen opens. Select a locking method and tap Continue/Confirm. For more information, consult the documentation that came with your device.
The "Set security code" dialog opens. Enter your security code, tap Continue. Type it again to make sure you entered it correctly. Note: The security code must be at least 5 characters long.
Enter an email address where we will send the security code reset instructions if you forget your security code.
Enter your trusted phone number where a notification will be sent if the SIM card of your current device is changed. You can also set it later. Tip! Instead of typing, you can select a phone number from your device's phone book.
Tap Continue. Note that Antitheft locate command requires location services to work. If location services are not on, turn them on.
Important: If your device is stolen, we strongly recommend that you change your Google account password.
Question How can I turn on the SMS alert in a device running on Android?
Answer You can set Antitheft to send you an SMS message when somebody changes the SIM card in your device.
To use the SMS alert, you need to specify a trusted number:
Prerequisites: Antitheft must be enabled.
Open the application.
Tap Antitheft > Settings.
Enter your security code and tap OK.
Specify the trusted phone number where the SMS message should be sent when the SIM card in the device is changed. Tip! Instead of typing, you can select a phone number from your device's phone book.
When the SMS alert is turned on, an SMS message will be sent to the trusted number when the SIM card in your device is changed.
Question How can I wipe my Android device remotely?
Answer If you have lost your mobile device or it has been stolen, you can delete all the information stored in your device to prevent anyone from accessing it. This requires, however, that you have set up the remote Anti-Theft.
When you wipe your device, Anti-Theft deletes all your personal information stored in the device. The information cannot be restored once it has been wiped.
The remote wipe performs the factory reset, which removes all user data from the device’s memory. All system folders, internal memory cards and drives, and external memory cards are wiped. With memory cards, the remote wipe breaks the index table because, for example, it may take a long time to wipe a large memory card. When you try to access the wiped memory card with the broken index table, you are asked to format it. As memory cards are easy to remove from the device, we recommend that you store all valuable data in the device memory.
To wipe your mobile device remotely:
Send the following SMS message to your device: #WIPE#<security code> (Example: #WIPE#abcd1234 ).
When the device is wiped, all data stored on it is removed.
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Question I have forgotten the security code of my mobile device. What can I do to restore it?
Answer The security code protects your application settings and enables you to send remote commands to your lost device. If you have forgotten your security code, follow the instructions below.
Once the Security code window is displayed, click the I have forgotten my security code link located under the Enter security code field. The Security code reset window opens.
Click OK. In a while, you will receive an e-mail containing a link to set your security code.
Click on the link in the e-mail, or copy and paste the link into your web browser's address field.
Your device will soon be unlocked and antitheft settings will be reset. Remember to reconfigure the antitheft after the reset to keep your device safe.