F-Secure SAFE / Internet Security / Anti-Virus

Sort by:
Issue: When opening F-Secure SAFE or F-Secure Internet Security, I get an error "Computer is not protected". It also tells me to restart the device. Resolution: There are a number of reasons why your F-Secure security product (F-Secure SAFE or F-Secure Internet Security) is reporting "Computer is not protected": Computer is pending a restart after a Windows or product update The product is not able to download the latest definition from F-Secure servers The product is malfunctioning Follow the steps below one by one, and check after each step to see if it resolved the issue: Restart the computer. After restarting the computer, open the F-Secure SAFE or F-Secure Internet Security and check if the issue is resolved. Check Windows updates If needed, run the updates Perform a manual update on the product. Make sure your computer is connected to the Internet. Open F-Secure SAFE or Internet Security. Click Tools. Click Check for updates. Re-start F-secure SAFE/Internet Security Open F-Secure SAFE or Internet Security. Click Tools Click Turn off protection features Re-start PC Uninstall and reinstall the product. It may be malfunctioning. F-Secure SAFE installation instruction F-Secure Internet Security installation instruction Article no: 000001155
View full article
When your F-Secure Internet Security subscription is at the renewal stage, renewal reminders pop up in the product, and you also receive email...These reminders are triggered based on the purchase date of the product, not on the date when you installed the product and activated your...
View full article
Our email reminders are sent by our eCommerce partner, Cleverbridge. If you keep receiving email reminders even though you have renewed your...
View full article
This article only applies to you if you have opted to renew your F-Secure SAFE subscription manually.
View full article
Issue: I have renewed my F-Secure SAFE license, but my device shows license expired. Resolution: You might have purchased a subscription for a different product. Check the product installed on your device. If the product installed on your device is F-Secure Internet Security, then the subscription that you've purchased is for a different product. In this case, you need to uninstall F-Secure Internet Security from your device, and install F-Secure SAFE. Skip to the next step if this is not the case for you. Install F-Secure SAFE on PC Install F-Secure SAFE on iOS Install F-Secure SAFE on Android Install F-Secure SAFE on Mac If the product installed is the correct product for the subscription purchased:  Make sure that you have renewed an existing subscription instead of purchasing a separate new subscription. If you suspect that you might have purchased a separate new subscription, contact F-Secure Support for further assistance. If you use the login through Facebook, please verify you have installed SAFE from this account and not from the one with "normal" login. Try restarting your device, the product may just need to be refreshed to connect to our servers. If your F-Secure account shows the correct number of devices and restarting your device doesn't fix the issue, follow the steps below:   Log out and Log in to My F-Secure in SAFE Windows PC. Click on your name at the top-right of SAFE window. Click Log out. Click Continue. Click Log out. SAFE will close. Double-click the F-Secure SAFE icon on your desktop to open it. A login window will appear. Enter your My F-Secure email and password and click Log in. A message appears, "Hi <name> You are setting up protection for yourself." Click Continue. Subscription is now updated. Uninstall and reinstall F-Secure SAFE on your phone: Uninstall F-Secure SAFE app. Go to App Store or Google Play Store. Install F-Secure SAFE. Tap Login. Login using the correct account. F-Secure SAFE is now activated. Uninstall and reinstall F-Secure on your Mac:  Open Finder, and click on Programs / Application. Open the F-Secure folder. Run Uninstall F-Secure SAFE. After the uninstallation, restart the Mac. Release the previous installation license from My F-Secure so that you can reuse the same license again. Install F-Secure SAFE on your Mac. Article no: 000001358
View full article
When visiting a banking site, the Banking protection banner does not appear.
View full article
On your child's mobile device, open the F-Secure Mobile Security app.
View full article
Parental Control is a feature within F-Secure Internet Security and Mobile Security for Android that helps you keep your children safe on the Internet...
View full article
Before you start installing F-Secure SAFE, make sure that:
View full article
Before you start installing F-Secure Internet Security or Anti-Virus, make sure that: Your Windows is up to date. You have uninstalled incompatible...
View full article
Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when...
View full article
Once you have renewed your subscription, there is no further action required by you. The product on your device gets updated automatically. However,...
View full article
Knowing the Mac operating system version can help you determine whether your Mac computer is up to date or meets the system requirements of your...
View full article
The Status page shows the current protection status and other important information about the product.
View full article
Follow the steps below to uninstall F-Secure SAFE on a Mac computer.
View full article
By using Parental control, you can block access to the several content types. The various content types are explained in the following table.
View full article
Real-time scanning protects your computer by scanning all files when they are accessed and by blocking access to those files that contain malware.
View full article
Note: These steps are to install F-Secure SAFE onto the computer you are currently using.
View full article
If you have a trial version of F-Secure SAFE installed on your Android device (version 15.2) from Google Play, you are unable to see this device in...
View full article
If you suspect that your device is stolen, you can remotely wipe all your personal data and apps from it.Note: This feature is available only for SAFE for Android. The "Lock/Wipe device" setting must be enabled on your device for it to work. This setting...
View full article
If you have misplaced your device, you can sound an alarm remotely from My F-Secure to help you locate your missing SAFE-protected device. Note: The...
View full article
If you suspect that your device is missing, you can first lock it remotely from My F-Secure before wiping your data permanently on your SAFE-protected...
View full article
If someone changes the SIM card in your device, a notification will be sent to your trusted number. To set up a trusted number, do the following:
View full article
On most Android devices, you can set the default browser either through the SAFE app settings or through the device's system settings. However, on...
View full article
In this video, we’re going to show you how you can protect your child’s Android device with F-Secure SAFE. We’re also going to show you how you can...
View full article
Android 4.x support for F-Secure SAFE, as well as support for earlier Android 4.x operating system versions has come to an end in February, 2018. The...
View full article
The F-Secure SAFE app sends you notifications on certain app activities. For best protection, we recommend to keep the default settings on.
View full article
Depending on the device you want to install F-Secure SAFE on, the installation procedure may vary slightly.
View full article
This article describes how you can protect your child's PC with F-Secure SAFE, using the Family Rules feature. We're going to show you how to create a...
View full article
Before you start installing F-Secure SAFE, make sure that:
View full article
Due to changes in Google's User Data and Permissions policies in October 2018, some of the features currently supported in F-Secure SAFE for Android...
View full article
Follow these steps if you want to uninstall the SAFE or Mobile Security app from your Android device.
View full article
Yes. All supported versions (12.1 or newer) of F-Secure security products are automatically brought over when you upgrade from Windows 7, 8 or 8.1....
View full article
To ensure that F-Secure SAFE gives you the best protection, we regularly upgrade the software. These upgrades that take place silently in the...
View full article
A recent change on your computer such as a Windows update may have caused our product to stop working. The missing .dll file is part of the...
View full article
Make sure you are running the most recent version of F-Secure SAFE in order to stay secure.
View full article
F-Secure SAFE subscriptions are based on the number of devices you want to protect and the length of time you choose for your subscription; for...
View full article
In this video, we’re going to show you how you can protect your child’s PC with F-Secure SAFE. We’re also going to show you how you can set up time...
View full article
By using Content filtering in Family Rules, you can block access to several content types. The various content types are explained in the following...
View full article
The Browsing Protection extension does not automatically install after installing SAFE on your PC.
View full article
In Windows, the way of uninstalling a program varies between the operating system version. In this article, we describe one uninstallation method for...
View full article
This article lists the system requirements for F-Secure SAFE for all supported operating systems.
View full article
This article lists the system requirements for F-Secure Internet Security for all supported operating systems.
View full article
Renewing your F-Secure Internet Security subscription consists of two steps: Purchasing the subscription through our online store, and Activating the...
View full article
Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when...
View full article
Once you have installed F-Secure SAFE on your computer, and you open up your browser for the first time, activate the Browsing Protection extension...
View full article
Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when...
View full article
Once you have installed F-Secure SAFE on your PC, and you open up your browser for the first time, activate the Browsing Protection extension (add-on)...
View full article
Once you have installed F-Secure SAFE on your computer, and you open up your browser for the first time, activate the Browsing Protection extension...
View full article