F-Secure SAFE / Internet Security / Anti-Virus

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Issue: Subscription is still running out even though I have renewed. F-Secure Internet Security is still valid, but I received your "subscription is going to expire soon" message or the expiration date is not correct. Resolution: The subscription is not renewed when you pay for the product, but rather when you enter the new subscription code into the program. The order confirmation email has your new subscription code (this format: xxxx-xxxx-xxxx-xxxx-xxxx) and you can activate it the following way: Open F-Secure Internet Security. Click Renew Insert your Subscription code Click Continue *If there are more than 30 days left on your current subscription, then you need to do it in the following way:  Open F-Secure Internet Security. Click Settings Click Support Click Renew my Subscription Insert your Subscription code Click Continue. Note: Make sure that your Windows is up-to-date before renewing the product with the new code.  If you have protected several computers previously with the same subscription key, you need to enter the key to only one of the computers. If the F-Secure program is giving expiring or expired -notifications on one of your other computers, try rebooting the computer in question by choosing Reboot from the Windows Start menu. Also, please check the order confirmation for the product you have renewed. If you have had F-Secure Internet Security and you have now bought F-Secure SAFE, the order confirmation email includes a button that you will use to create a My F-secure account for yourself and from there you can install our new product F-Secure SAFE.    Article no: 000001336
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Issue: Why is F-Secure Internet Security/Anti-Virus showing "license is expired"? Resolution: There can be several reasons for this message. The subscription key has expired, if that is case, then you need to renew your F-Secure Internet Security / F-Secure Anti-Virus program in the following way: https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-renew-F-Secure-Internet/ta-p/109586 The subscription was used several times on the same device. The subscription is in use with some other device. The Windows system was restored. The key has been locked because it has transferred the license time to another key. To use your valid F-Secure Internet Security / F-Secure Anti-Virus subscription key in your program, do the following:  Open F-Secure Internet Security / F-Secure Anti-Virus. Click on the Renew now button from the main page of the program. Insert your F-Secure Internet Security / F-Secure Anti-virus subscription key ( xxxx-xxxx-xxxx-xxxx-xxxx). C lick Continue.  If this doesn't help the situation: Uninstall F-Secure Internet Security/Anti-Virus using the Uninstallation tool. Download the program Internet Security or Anti-Virus. Start the installation. Enter the current subscription key (xxxx-xxxx-xxxx-xxxx-xxxx) . Click Use license again, If you receive a message that the subscription key is in use, click use license again. Note: If you see other error message regarding the license activation, contact F-Secure support for further assistance. Article no: 000001416
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If your F-Secure security product displays the message, "Computer is not fully protected", this means that the product has not been able to update to...Follow the steps below to resolve the issue:
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If you are currently using F-Secure Internet Security and need to renew your subscription, we recommend that you upgrade your Internet Security to...
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Note: This article only applies to Android devices running F-Secure Mobile Security.
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On your child's mobile device, open the F-Secure Mobile Security app.
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This article applies to SAFE for macOS from the 17.5 release.
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This video tutorial shows you how to renew your F-Secure Internet Security subscription.
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Real-time scanning protects your computer by scanning all files when they are accessed and by blocking access to those files that contain malware.
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In Windows, the way of uninstalling a program varies between the operating system version. In this article, we describe one uninstallation method for...
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Follow these steps if you want to uninstall the SAFE or Mobile Security app from your Android device.
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You can have browsing protection place a reputation rating icon before each link on search result page.To turn on or off the website reputation ratings in search results:
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When the banking protection is turned on, your online banking sessions are protected. Accessing your bank's web site or making online payments will...
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If someone changes the SIM card in your device, a notification will be sent to your trusted number. To set up a trusted number, do the following:
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Set your computer to scan and remove viruses and other harmful applications automatically when you do not use it, or set the scan to run periodically...
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Make sure you are running the most recent version of F-Secure SAFE in order to stay secure.
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This article only applies to you if you have opted to renew your F-Secure SAFE subscription manually.
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Automatic updates are turned on as soon as you install the F-Secure product. When your computer is connected to the internet, the product checks for...
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Once F-Secure SAFE is installed correctly, the product works silently in the background. To see that your F-Secure SAFE product is working, there are...
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Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when...
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Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when...
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Note: These steps are to install F-Secure SAFE onto the computer you are currently using.
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Before you start installing F-Secure SAFE, make sure that:
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Before you start installing F-Secure SAFE, make sure that:
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Note: These steps are to install F-Secure SAFE onto the computer you are currently using.
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Before you start installing F-Secure Internet Security or Anti-Virus, make sure that: Your Windows is up to date. You have uninstalled incompatible...
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A modified hosts file may trigger a detection (Redirected hosts file) even if you have intentionally modified the hosts file entry manually or with a...
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Sometimes you may want to exclude a file or folder from scanning. Excluded items are not scanned unless you remove them from the excluded items list.
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Once you have installed F-Secure SAFE on your PC, and you open up your browser for the first time, activate the Browsing Protection extension (add-on)...
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Once you have installed F-Secure SAFE on your computer, and you open up your browser for the first time, activate the Browsing Protection extension...
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Once you have installed F-Secure SAFE on your computer, and you open up your browser for the first time, activate the Browsing Protection extension...
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Usually there is no need to change the default settings, but you can configure how the computer is connected to the internet so that you can receive...
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The product automatically detects your default system language and sets the product to the same language. During the installation, you can select your...If you later on want to change the product language, you need to do a fresh installation of the product, and remember to select the language during...
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The F-Secure security product uses Windows Defender Firewall to protect your computer.When the firewall is turned on, it restricts access to and from your computer. Some applications may require that you allow them through the firewall...
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This article applies to you as follows: If you have already renewed your F-Secure Internet Security subscription, and If you have already received a...
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We don't recommend you to turn off the security features as this will leave your computer open to attacks. However, should you need to turn off all...
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When browsing protection is turned on, Browsing Protection blocks access to harmful websites.
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This article describes how you can protect your child's PC with F-Secure SAFE, using the Family Rules feature. We're going to show you how to create a...
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Use the full computer scan when you want to be completely sure that there is no malware or riskware on your computer. This type of scan is the...
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Knowing the Mac operating system version can help you determine whether your Mac computer is up to date or meets the system requirements of your...
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Note: This article applies to the following products: F-Secure Internet Security, F-Secure Anti-Virus for PC, and F-Secure Mobile Security for Android...
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The Status page shows the current protection status and other important information about the product.
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Due to the aggressive power management functionality in Huawei Android devices, the F-Secure SAFE app may get killed by the software in an attempt to...
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The F-Secure security product reports an infection and states that it cannot automatically remove the infected files. Instead you will be asked to...
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When visiting a banking site, the Banking protection banner does not appear.
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Once you have renewed your subscription, there is no further action required by you. The product on your device gets updated automatically. However,...
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A recent change on your computer such as a Windows update may have caused our product to stop working. The missing .dll file is part of the...
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On most Android devices, you can set the default browser either through the SAFE app settings or through the device's system settings. However, on...
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You can use Restrictions to block or limit specific apps and features on your iPhone/iPad.
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