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F-Secure SAFE: Internet security for all devices

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When you have renewed your F-Secure Internet Security or Anti-Virus for PC subscription, you can activate the new subscription key sent to you in the...
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Note: This article applies to the following products: F-Secure Internet Security, F-Secure Anti-Virus for PC, and F-Secure Mobile Security for Android...
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Before you start installing F-Secure Internet Security or Anti-Virus, make sure that: Your Windows is up to date. You have uninstalled incompatible...
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You cannot find your license information in Internet Security or Anti-Virus version 17.5.
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Sometimes you may want to exclude a file or folder from scanning. Excluded items are not scanned unless you remove them from the excluded items list.
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In Windows, the way of uninstalling a program varies between the operating system version. In this article, we describe one uninstallation method for...
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Automatic updates are turned on as soon as you install the F-Secure software. When your computer is connected to the Internet, the F-Secure product...
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A recent change on your computer such as a Windows update may have caused our product to stop working. The missing .dll file is part of the...
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Yes. All supported versions (12.1 or newer) of F-Secure security products are automatically brought over when you upgrade from Windows 7, 8 or 8.1....
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Question How can I allow an application that DeepGuard has blocked? Answer Sometimes DeepGuard may block a safe application from running, even if you want to use the application and know it to be safe. This happens because the application tries to make system changes that might be potentially harmful. You may also have unintentionally blocked the application when a DeepGuard pop-up has been shown.   To allow the application that DeepGuard has blocked:   Click the product icon in the system tray to open the main user interface. Click the Tools tab and  Application permissions. The Monitored applications list is shown. Find the application that you want to allow. Note: You can click column headings to sort the list. For example, click the Permission column to sort the list into groups of allowed and denied programs. Right-click the Permission column and select Allow from the pop-up menu. Click Close. DeepGuard allows the application to make system changes again.   This article in other languages: Finnish, Swedish, German, French, Japanese, Italian, Danish, Norwegian, Dutch, Polish
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Question How can I exclude an application from scanning? Answer You cannot exclude applications directly. New applications appear on the exclusion list only if you have excluded them during scanning.   If the scanning detects an application that behaves like spyware or riskware but you know it to be safe, you can exclude it from scanning so that the product does not warn you about it anymore. However, if an application behaves like a virus or other malicious software, it cannot be excluded.   You can view the applications that you have excluded from scanning, and remove them from the excluded items list if you want to scan them in the future. To view the applications that are excluded from scanning:   Click the product icon in the system tray to open the main user interface. Click Settings. Do one of the following: Under Security settings, select Virus protection. Under Other settings, select Manual scanning. Click the Exclude files from the scan link. The Exclude from scanning dialog is displayed. On the Applications tab, you can see the applications that you have excluded from scanning.   This article in other languages: Finnish, Swedish, German, French, Japanese, Italian, Danish, Norwegian, Dutch, Polish
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Question What do I do if I get a Blue Screen when installing F-Secure security product to a Windows 10 system? Answer On a fresh Windows 10 system In case of a Blue Screen when installing F-Secure security product to a Windows 10 machine: Boot the computer in Safe mode with networking. Download and run the Uninstallation Tool for Windows. You can download the tool here. Once done, boot the computer in Normal mode. Check and install any pending Windows Updates. Reinstall the F-Secure security product. During OS upgrade If you get a Blue Screen during a Windows 10 upgrade, the operating system upgrade fails and returns to its original state. In such rare cases: Uninstall the F-Secure application manually. Perform the Windows 10 upgrade. Reinstall the F-Secure security product.
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