F-Secure SAFE / Internet Security / Anti-Virus

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Issue: I have renewed my F-Secure SAFE license, but my device shows license expired. Resolution: You might have purchased a subscription for a different product: Check the product installed on your device. If the product installed on your device is F-Secure Internet Security, then the subscription that you've purchased is for a different product. In this case, you need to uninstall F-Secure Internet Security from your device, and install F-Secure SAFE. Skip to the next step if this is not the case for you. Install F-Secure SAFE on PC Install F-Secure SAFE on iOS Install F-Secure SAFE on Android Install F-Secure SAFE on Mac If the product installed is the correct product for the subscription purchased:  Make sure that you have renewed an existing subscription instead of purchasing a separate new subscription. If you suspect that you might have purchased a separate new subscription, contact F-Secure Support for further assistance. If you use the login through Facebook, please verify you have installed SAFE from this account and not from the one with "normal" login. Try restarting your device, the product may just need to be refreshed to connect to our servers. If your F-Secure account shows the correct number of devices and restarting your device doesn't fix the issue, follow the steps below:   Log out and Log in to My F-Secure in SAFE Windows PC: Click on your name at the top-right of SAFE window Click Log out Click Continue Click Log out SAFE will close. Double-click the F-Secure SAFE icon on your desktop to open it A login window will appear. Enter your My F-Secure email and password and click Log in A message appears, "Hi <name> You are setting up protection for yourself." Click Continue Subscription is now updated Uninstall and reinstall F-Secure SAFE on your phone: Uninstall F-Secure SAFE app Go to App Store or Google Play Store Install F-Secure SAFE Tap Login Login using the correct account F-Secure SAFE is now activated Uninstall and reinstall F-Secure on your Mac:  Open Finder, and click on Programs / Application Open the F-Secure folder Run Uninstall F-Secure SAFE After the uninstallation, restart the Mac Release the previous installation license from My F-Secure so that you can reuse the same license again Install F-Secure SAFE on your Mac Article no: 000001358
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Issue: How do I logout of F-Secure SAFE on my devices? Resolution: Follow the steps below to log out of F-Secure SAFE on each platform: Windows and Mac Open F-Secure SAFE Click on your name at the top-right Click Log out On the log in screen, enter the correct email and password Click Log in Your SAFE is now activated with the correct account iOS  Open F-Secure SAFE application Go to Settings Select Logout Login with your newly created account Android Open F-Secure SAFE Go to Settings Select My F-Secure account Click Log out the current user Click login Login with your newly created account Article no: 000015570
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This article applies only to users having a Huawei phone.
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Note: This article only applies to Android devices running F-Secure Mobile Security.
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On your child's mobile device, open the F-Secure Mobile Security app.
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Follow these steps to renew F-Secure SAFE with a box code.
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Follow these steps if you want to uninstall the SAFE or Mobile Security app from your Android device.
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If someone changes the SIM card in your device, a notification will be sent to your trusted number. To set up a trusted number, do the following:
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Make sure you are running the most recent version of F-Secure SAFE in order to stay secure.
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This article only applies to you if you have opted to renew your F-Secure SAFE subscription manually.
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Depending on the device you want to install F-Secure SAFE on, the installation procedure may vary slightly.
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Once F-Secure SAFE is installed correctly, the product works silently in the background. To see that your F-Secure SAFE product is working, there are...
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This article describes how to install F-Secure SAFE on your child's Android device and set up Family Rules for the first time. We go through the...Application control Device use limits Content filtering
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Before you start installing F-Secure SAFE, make sure that:
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If you suspect that your device is stolen, you can remotely wipe all your personal data and apps from it.Note: This feature is available only for SAFE for Android. The "Lock/Wipe device" setting must be enabled on your device for it to work. This setting...
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If you have misplaced your device, you can sound an alarm remotely from My F-Secure to help you locate your missing SAFE-protected device. Note: The...
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If you suspect that your device is missing, you can first lock it remotely from My F-Secure before wiping your data permanently on your SAFE-protected...
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Want to control how much time your children can spend on their devices? You can limit the time your child can use the device in two ways: Daily use...
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Note: This article applies to the following products: F-Secure Internet Security, F-Secure Anti-Virus for PC, and F-Secure Mobile Security for Android...
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Do you need more licenses? To get more licenses for your current F-Secure SAFE subscription, here's how to upgrade. The shopping cart is handled by...
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Looking for a way to protect your family from websites containing inappropriate content? Stay safe from these threats and activate Content Filtering...
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Due to the aggressive power management functionality in Huawei Android devices, the F-Secure SAFE app may get killed by the software in an attempt to...
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On most Android devices, you can set the default browser either through the SAFE app settings or through the device's system settings. However, on...
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If you have a trial version of F-Secure SAFE installed on your Android device (version 15.2) from Google Play, you are unable to see this device in...
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The subscription details showing in My F-Secure and in the SAFE app do not match.
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Finder, or previously known as Anti-Theft, is a feature in F-Secure SAFE that adds a number of security layers to your Android and iOS devices. With...
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F-Secure SAFE is a security service you can install on your computer, smartphone or table to protect yourself and your loved ones against various...
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Family Rules is a centrally-managed parental control feature that lets you look after your family's well-being by setting screen time limits, blocking...
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Browsing Protection (known as Safe Browsing on mobile devices) blocks harmful and suspicious websites to ensure the safety of your computer and...It also adds a reputation rating icon before each link on your search result page, even when HTTPS is used. This helps you avoid harmful and...For Windows and Mac, Browsing Protection by F-Secure is a browser extension (add-on) that is part of F-Secure SAFE. The extension is available for...When the extension is switched on in your browser, Browsing Protection keeps your browsing and internet banking safe by supporting both encrypted...
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F-Secure SAFE supports the below list of browsers.
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By using Content filtering in Family Rules, you can block access to several content types. The various content types are explained in the following...
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F-Secure SAFE subscriptions are based on the number of devices you want to protect and the length of time you choose for your subscription; for...
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In this video, we are going to show you how to install F-Secure SAFE on your Android device.
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In this video, we’re going to show you how you can protect your child’s Android device with F-Secure SAFE. We’re also going to show you how you can...
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This is a short explanation about the support options for F-Secure SAFE customers.
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Due to changes in Google's User Data and Permissions policies in October 2018, some of the features currently supported in F-Secure SAFE for Android...
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Android 4.x support for F-Secure SAFE, as well as support for earlier Android 4.x operating system versions has come to an end in February, 2018. The...
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The F-Secure SAFE app sends you notifications on certain app activities. For best protection, we recommend to keep the default settings on.
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Issue: I would like to upgrade my F-Secure Internet Security or Antivirus subscription to F-Secure SAFE subscription. What do I do? Resolution: It is advisable to upgrade your current F-Secure Internet Security or Antivirus subscription to SAFE as close to the expiry date as possible. As F-Secure SAFE is a different product, the remaining days of your current Internet Security subscription cannot be automatically transferred to your new F-Secure SAFE subscription. To upgrade to F-Secure SAFE, simply allow your F-Secure Internet Security subscription to expire and purchase a new F-Secure SAFE subscription by going to the: product web page, or;  selecting the F-Secure SAFE buy option in the renewal email that you have received from F-Secure As you go through the purchase process, you are asked to create a My F-Secure account. F-Secure SAFE subscriptions are accessed and managed through the My F-Secure service. Once your purchase is complete:  Create a My F-Secure account using the same email you used to make the purchase. Once created, check your email for an activation email sent by F-Secure, and activate your account by clicking link in the email. Your account is confirmed and created. As F-Secure SAFE is a different product, download and install the product from the My F-Secure service. Follow the instructions below to install F-Secure SAFE on your devices: How do I install F-Secure SAFE on my PC? How do I install F-Secure SAFE on my iPhone and iPad? How do I install F-Secure SAFE on my Android device? How do I install F-Secure SAFE on my Mac? Article no: 000001014
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Issue: I'm a Handelsbanken customer and while logged in to my netbank I can't open the "Sijoita ja säästä" tab when banking protection is active. Resolution: This issue has been fixed and the fix was deployed on Friday 2019-08-30. If the problem persists, make sure that your application has been updated and all the newest updates have been installed. After that  empty your browser cache and try again. If the problem still persists, contact Customer Care. If you can't open the Handelsbanken "Sijoita ja säästä" tab while Banking Protection is active, try the following workarounds to solve the issue: Check for updates Open F-Secure SAFE. Click Tools. Click Check for updates. Add the URL to website exceptions Open F-Secure SAFE. On the Antivirus page, click Settings. Click Secure Browsing. Go to the Browsing Protection tab. At the bottom of the window, click the View web site exceptions link. To add an exception to a website (whitelist), go to the Allowed tab, click Add, and enter the URL when asked. Click OK. Turn on "Do not interrupt my current Internet connections" Open F-Secure SAFE. Click Secure Browsing. Scroll down to Banking Protection. Select Do not interrupt my current Internet connections. Article no: 000014954
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Issue: Where can I find the price for Mobile Security for Android? Resolution: For F-Secure Mobile Security for Android, the price is listed from within the app (in-app purchase) itself. Download and install F-Secure Mobile Security from the Google Play Store. Open the app. Go to Subscriptions > Buy. Alternatively, you can check the price on reseller's website e.g. EDV-Buchversand. Article no: 000016394
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Issue: How Do I Install F-Secure Safe On My Device(s) as a Sub-user  Resolution: You can share your subscription with a friend or family member by inviting them into your My F-Secure group. This allows them to protect their devices using your available licenses. Log in to My F-Secure with your account username and password. Once logged in, click/tap Add device. The Whose device do you want to protect? window appears. Select Someone else's device, and click/tap Continue. The Invite a person window appears. Fill in your name and email address in the relevant fields, and click/tap Send invitation. The person you add will receive an invitation email that allows them to set up their My F-Secure sub account. Once the account has been set up, they would need to be logged in with their email address and password then the next stage would be to install the program on their device(s). Note: If the sub-user does not remember their password, they would need to have it reset by clicking on the Forgot your password link then type in the email address that was sent the initial invitation and click on the Send button once completed. The reset password link would be sent to the email address. For more information on how to reset My F-Secure account password please click here. The following links below are how to install F-Secure Safe on various devices and this must be performed from their own (the sub-user) F-Secure account. How do I install F-Secure SAFE on my iPhone and iPad? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80825 How do I install F-Secure SAFE on my PC? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/78187 How do I install F-Secure SAFE on my Android device? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/77904 How do I install F-Secure SAFE on my Mac? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80882 Article no: 000008435
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Issue: How do I install F-Secure SAFE on my Windows, Mobile (Android, iOS), Mac etc? Resolution: Below are the links that would guide you on how to install SAFE on your devices: How do I install F-Secure SAFE on my iPhone and iPad? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80825 How do I install F-Secure SAFE on my PC? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/78187 How do I install F-Secure SAFE on my Android device? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/77904 How do I install F-Secure SAFE on my Mac? https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80882   Article no: 000005735
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