super safe boost issue

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Scholar

super safe boost issue

Hi,

I was with TalkTalk and used their antivirus package but changed to Vrigin a few months ago, I have tried many times unsuccessfully to install Virgin's F-safe package but it keeps saying i need to uninstall Super Safe Boost (part of TalkTalk package)  from my laptop first but there is no super safe boost to delete, there is however a TalkTalk tab that wont allow me to delete and it has security tabs attached so im assuming it's in there.

Does anyone know how i can get round this, I have tried to restore my laptop but it only goes back 4 weeks so that's no use.

I am using my laptop with avg security right now but that runs out the end of this month.

Thank you for any suggestions 

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Accepted Solutions
Superuser

Re: super safe boost issue

I'm not sure if this is the actual problem, but there's some info on logging in as Admin here:

http://windows.microsoft.com/en-GB/windows7/How-do-I-log-on-as-an-administrator

It might also be worth you looking on the Talk Talk forums to see if there's a recommended method of removing the software.

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6 REPLIES 6
Superuser

Re: super safe boost issue

Have you checked in Control Panel > Programs to see if the Talk Talk software is listed? If so, you can hopefully remove it from there.

Once that's done, you'll need to fully remove AVG before installing F-Secure, preferably using their uninstall tool, which you may find a link to here:

http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/list-of-anti-malware-product-remov...
Scholar

Re: super safe boost issue

Hi,

Yes i did that earlier today, there is no TalkTalk listed in the installed programs but when i type TalkTalk into the "search programs and files" tab a list of TalkTalk files appear, i clicked on the security tab thinking it would be in there but it wouldnt allow me to open it it said i didn't have permission to do that so im totally lost as to what to do

Superuser

Re: super safe boost issue

Are you logged into your computer as Admin?
Scholar

Re: super safe boost issue

Hi,

I think i am, my name appears when my computer starts up although i dont log into it

Superuser

Re: super safe boost issue

I'm not sure if this is the actual problem, but there's some info on logging in as Admin here:

http://windows.microsoft.com/en-GB/windows7/How-do-I-log-on-as-an-administrator

It might also be worth you looking on the Talk Talk forums to see if there's a recommended method of removing the software.

View solution in original post

Scholar

Re: super safe boost issue

Hiya,

Great, thank you  so much for your help