Last night some time after my country entered on day light saving time my computer just became "not protected", the weird part is that I still have about 100 days of protection on my SAFE plan. I've removed the license and uninstalled and reinstalled the product without success. It still "not protected".
anything I can do about it?
Your situation sounds strange!
If your experience was about 'uninstalling' F-Secure SAFE from system -- restart -- fresh installing for F-Secure SAFE (with freshly 'downloaded' installer from portal; OR with 'set up' for getting license during installation) and when 'F-Secure SAFE installed' -> status switched to ""Your computer is not protected"" (with reason as "expired"-subscription). And after some minutes/hours still stuck.... I able to suggest to contact direct F-Secure Support Channels (Chat/phone):
But also good to know:
--> What platform (Windows/Mac/Android?!); I able to suspect "Windows".
--> Does your experience about certain 'switch' to troublestate with certain 'timestamp' (as 'time-change' minute)?
--> Under My F-Secure Account portal -> does there visible something about 'this device/installation' (OK-status or some another information?!)
It possible to perform "common Uninstalling F-Secure SAFE" -> then to use F-Secure Uninstallation Tool -> then clean installation F-Secure SAFE.
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