fsorsp.exe APPCRASH report every 5 seconds in Windows log

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Scholar

fsorsp.exe APPCRASH report every 5 seconds in Windows log

Hi,

 

my windows event viewer has fsorsp.exe appcrash entries in the application logs. A lot of them actually, ca. 5 seconds apart. They all look like this:

 

Log Name: Application
Source: Windows Error Reporting
Date: 09/03/2015 14:53:56
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: fsorsp.exe
P2: 1.1.25.2416
P3: 539971dc
P4: json_c.dll
P5: 1.1.25.2416
P6: 53996ebe
P7: c0000005
P8: 6D02E316
P9:
P10:

 

Furhter investigating the system log shows error Event ID 7031 entries:

 

The F-Secure ORSP Client service terminated unexpectedly.  It has done this 2789 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

 

Has anyone encountered this before?

1 ACCEPTED SOLUTION

Accepted Solutions
Scholar

Re: fsorsp.exe APPCRASH report every 5 seconds in Windows log

Hello Ben,

 

thanks for the reply.

 

It indeed looks like the error stopped being reported after an update on March 9. I have monitored the logs during the last three days now just to be sure, and there has been no more issues.

 

Excellent! Thanks for the help.

 

Neg

 

 

3 REPLIES 3
Superuser

Re: fsorsp.exe APPCRASH report every 5 seconds in Windows log

Hopefully one of the tech guys will respond here, but if not, then I suggest you submit a support ticket, attaching an FSDIAG, so they can have a look at your system. I believe the ORSP client is something to do with the cloud service, but I wouldn't like to guess any further than that.
F-Secure Product Expert
F-Secure Product Expert

Re: fsorsp.exe APPCRASH report every 5 seconds in Windows log

Hello neganur,

 

A new version of this component was released yesterday.

Could you check if you already have F-Secure ORSP Engine Update 2015-03-09_01 in use?



Best Regards

-Ben

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Scholar

Re: fsorsp.exe APPCRASH report every 5 seconds in Windows log

Hello Ben,

 

thanks for the reply.

 

It indeed looks like the error stopped being reported after an update on March 9. I have monitored the logs during the last three days now just to be sure, and there has been no more issues.

 

Excellent! Thanks for the help.

 

Neg