firefox and online safety now not compatible

[elliebellie2212]

Just updated Firefox on my computer - check plugins for any issues on firefox and it says that f-secure online safety is not compatible and has disabled it - can you help?

[NikK]

Try this: Launch F-Secure, Online Safety, Settings, Browser extensions, Reinstall extensions

FF 27.0 + Online Safety 2.99.2287 works on my Win 7

[elliebellie2212]

Tried everything you said and re-started no change - still disabled

[NikK]

Until you get some better ideas from someone else maybe you could try this:

https://support.mozilla.org/uk/kb/re-enable-add-ons-disabled-when-updating

https://support.mozilla.org/en-US/kb/re-enable-add-ons-disabled-when-updating Add-on that will disable compatibility checks, to see if they perhaps work despite saying "incompatible"

To test go to the test site: http://unsafe.fstestdomain.com/ If it's working you should see an F-Secure message saying "Harmful web site blocked"

Until you get it to work again I recommend using https://search.f-secure.com/ as search engine as it always shows safety ratings for each result.

Another idea is to re-install F-Secure, but not sure it would help if reinstalling the extensions didn't work, but you never know.....

You could submit a Support Request and attach an FSDIAG file to it so the support technicians can take a look at log files and other vital information from your computer.

[5186]

my firefox on my computer is not compatible with f-secure can you please help me out .    thank-you

[Ben]

Hello elliebellie2212 & 5186,

Are you still experiencing the issue?

Could you provide more details on the browser version and F-secure product and component versions.

Have you tried the suggestions made by @NikK?

If the issue persist, contacting our support to investigate might be necessary.

Thank you.