f-secure host process stopped working

Supporter

f-secure host process stopped working

today while i was viewing reliability monitor, i noted a strange thing. it was showing that f-secure host process stopped working at 4/24/2014 12:01 AM. however i did not get any message from f-secure internet security. the only unusual thing i can say is that last time the computer was not shutdown properly. i have to force shutdown it by pressing power button. and upon restart i started it in safe mode. now everything is working as it should. but "f-secure host process stopped working" this is quite unusual. it should not happen. isnt it? and also can it have any corelation with improper shutdown? however since yesterday it has been startedup and shutdown 3 times. only last time i encountered that computer in not shutting down.

1 ACCEPTED SOLUTION

Accepted Solutions
Supporter

Re: f-secure host process stopped working


@NikK wrote:

office14/MSOSYNC.EXE is part of Office 2010 which I've previously run for at least a year alongside F-Secure without problems. The process ran in the background with hidden systray icon (I think) without interfering with anything else, so I don't think it's a general problem with Office. If it were we would have heard of it before.

 

FSDIAG will hopefully explain what's going on.


thanks nikk. i have requested support. also attached fsdiag with it.

20 REPLIES 20
Advocate

Re: f-secure host process stopped working

If it's a one time occurrence you probably don't have to worry about it. If it happens again you can submit a Support Request and attach an FSDIAG file so support can take a look at your log files.

Supporter

Re: f-secure host process stopped working


@NikK wrote:

If it's a one time occurrence you probably don't have to worry about it. If it happens again you can submit a Support Request and attach an FSDIAG file so support can take a look at your log files.


thanks nikk. will do if needed.

Superuser

Re: f-secure host process stopped working

Someone will correct me if I'm wrong, but I believe the host process is the FS icon in the system tray that has some right click options, or opens Launch Pad. If it stops working, or, as I have experienced, doesn't appear when starting Windows, it doesn't mean that FS itself isn't working, so not a cause to be overly concerned.
Supporter

Re: f-secure host process stopped working


@Simon wrote:
Someone will correct me if I'm wrong, but I believe the host process is the FS icon in the system tray that has some right click options, or opens Launch Pad. If it stops working, or, as I have experienced, doesn't appear when starting Windows, it doesn't mean that FS itself isn't working, so not a cause to be overly concerned.

thanks simon. i struck with yet another shutdown problem. last time just a few minuted ago my laptop once again refused to shutdown. it just stopped at shutting down screen. i was seeing the icon was moving but hardisk light was intermittantly blinking. but nothing was happening except that. and after 22 minutes. i have to force shutdown it agin 2nd time in a single day. i dont know something unusual is goning on or not.

Superuser

Re: f-secure host process stopped working

It's not unheard of for F-Secure (or any other AV product) to cause shutdown issues, but the last time I had any such issue with FS was in around 2007, so I wouldn't put money on it being the culprit in this case.

 

My initial thought is that perhaps Windows Updates are trying / waiting / failing (delete as appropriate) to install, and that's what's messing with the shutdown process.  Have you checked Windows Updates to see if anything is pending, and when your last confirmed update was installed?

Supporter

Re: f-secure host process stopped working


@Simon wrote:

It's not unheard of for F-Secure (or any other AV product) to cause shutdown issues, but the last time I had any such issue with FS was in around 2007, so I wouldn't put money on it being the culprit in this case.

 

My initial thought is that perhaps Windows Updates are trying / waiting / failing (delete as appropriate) to install, and that's what's messing with the shutdown process.  Have you checked Windows Updates to see if anything is pending, and when your last confirmed update was installed?


yes simon. i checked windows update. all windows updates are installed. and last windows update was installed  2-3 days before this issue. it should not be the cause of shutdown problem. i also tried different tools like killswitch to see if anything unusual is going on. but till now it doesnt seem that anything unusual is going on. the only thing i noted is that the computer keeps downloading something. i keep task manager opened all the time while connected to internet. so i saw that. may be shutdown problem could be related to that.

Advocate

Re: f-secure host process stopped working

Have you checked the Windows logs for related errors? Launch the Event Viewer and look. I previously had repeated F-Secure errors, although it never caused any crash. They stopped when I upgraded IS 2014:

http://community.f-secure.com/t5/Security/fshoster32-exe-registry-leak-at/m-p/33793

 

 

Regarding Task Manager I recommend you try Process Explorer. You can find much more information than in Task Manager. And it has an option to check(scan) all processes on VirusTotal, a multi-engine scanner with 50+ different AV's. Really smooth way to scan all running processes with 50 AV's! If you like it there's an option to replace it as Task Manager.  

 

I've written about it here: http://community.f-secure.com/t5/Security/How-to-easily-scan-all-processes/m-p/43599

 

PS. You need to launch it with administrator rights to access processes running with System privileges.

Supporter

Re: f-secure host process stopped working


@NikK wrote:

Have you checked the Windows logs for related errors? Launch the Event Viewer and look. I previously had repeated F-Secure errors, although it never caused any crash. They stopped when I upgraded IS 2014:

http://community.f-secure.com/t5/Security/fshoster32-exe-registry-leak-at/m-p/33793

 

 

Regarding Task Manager I recommend you try Process Explorer. You can find much more information than in Task Manager. And it has an option to check(scan) all processes on VirusTotal, a multi-engine scanner with 50+ different AV's. Really smooth way to scan all running processes with 50 AV's! If you like it there's an option to replace it as Task Manager.  

 

I've written about it here: http://community.f-secure.com/t5/Security/How-to-easily-scan-all-processes/m-p/43599

 

PS. You need to launch it with administrator rights to access processes running with System privileges.


hello nikk, as you recommended i opened event viewer and i found several errors of "f-secure gatekeeper" it is related with office14/MSOSYNC.EXE /MSOUC.EXE and also with ........fsgemt.dll. this thing is above my understanding. i am not able to decide whether everything is alright or not. these were one of the several errors of "f-secure gatekeeper"

Advocate

Re: f-secure host process stopped working

ok, I think sending an FSDIAG to support is your best shot to solve this