f-secure display issue

Supporter

f-secure display issue

Banking protection always display the menu in the top right hand corner.

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager

Re: f-secure display issue

Hi Avisitors,

 

Thank you for the update. As we checked with our Product Experts, this seems to be a known issue with the 4K scaling. Our RND is working on it but there is no ETA at the moment though.

 

I also found another related post about the scaling and 4K resolution here. Please have a look.

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9 REPLIES 9
Community Manager

Re: f-secure display issue

Hi Avisitors,

 

May I know when using which browser do you see this issue? Does opening in a different browser help with the issue? Could you try to provide a screenshot of the screen which shows the display on the right hand corner?

 

Which version of the F-Secure product are you using?

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Supporter

Re: f-secure display issue

F-Secure SAFE 16.3


Antivirus 14.165 build 102

 

The issue still appeared while using different browser.

and I cant remember how to attach a screenshot.

 

 

 

Community Manager

Re: f-secure display issue

Hi Avisitors,

 

When you reply to the post, you can click on 'Photos' and upload your screenshot in the reply.

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Supporter

Re: f-secure display issue

screenshots.JPG

Supporter

Re: f-secure display issue

HI LAKSH,

I HAD ALREADY POST MY SCREENSHOT. YOU CAN SEE THE SCREEN DISPLAY THE BANKING PROTECTION COLUMN IN THE TOP RIGHT HAND CORNER. I TRIED TO REINSTALL THE SYSTEM BUT THE ISSUE STILL HAPPENED.

Community Manager

Re: f-secure display issue

Hi Avisitors,

 

Upon further checking regarding your query, please let us know the answers to the below questions:

 

Is it a 4K monitor in which you see this issue? If yes, do you have scaling in use?

If scaling is in use, does the issue still occur if you do not use scaling?

 

 

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Supporter

Re: f-secure display issue

Yes my laptop has a 4k screen. I am using recommended resolution now, If I change it,it may getting blurry.

Highlighted
Supporter

Re: f-secure display issue

It is in position after I change resolution to 2k. The issue  didn't comes up.

Community Manager

Re: f-secure display issue

Hi Avisitors,

 

Thank you for the update. As we checked with our Product Experts, this seems to be a known issue with the 4K scaling. Our RND is working on it but there is no ETA at the moment though.

 

I also found another related post about the scaling and 4K resolution here. Please have a look.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.