deep guard

Highlighted
Novice

deep guard

First of all I have to love how difficult it is to contact f-secure. Props for this, customers are something to milk money from, support is a premium extra if the product is a bit **bleep**ty.

 

Anyhow the real issue was deep guard blocking my software from launching. Took me quite a while to figure out it is deep guard that is doing it. The software itself does not log any blocked softwares, which is nice, props for that too.

 

Long story short now I got deep guard disabled just to launch this one thing. Added the software's home directory to the exceptions, did not do a thing. Not sure what to add there to fix it and frankly I don't even care after fighting this thing for 2 hours.

 

Also can anyone recommend a better firewall? Thanks.

1 REPLY 1
Superuser

Re: deep guard

Hello,

 

Sorry for my reply (I am only an F-Secure user, their home solutions).

 

First of all I have to love how difficult it is to contact f-secure.
...
Long story short now I got deep guard disabled just to launch this one thing. Added the software's home directory to the exceptions, did not do a thing. Not sure what to add there to fix it and frankly I don't even care after fighting this thing for 2 hours.

You could try to use F-Secure SAS (and to transfer file / executable to F-Secure Labs for analysis or re-rate):

Good to check ""I want to give more details about this sample and to be notified of the analysis results"" and to fill further fields. As a result, you can to receive feedback from F-Secure Labs. And to provide information that it is your software and there is a false positive detection.

 

In addition, their official Home Support channels:

phone call or web-chat. Chat, usually, often available.

 

Also can anyone recommend a better firewall? Thanks.

What is set of features and functionality? Or what should be better?

Otherwise, maybe there are not so many good third party firewalls (rather than system built-in).

 

Thanks!