cant transfer to other devices.

just keeps on saying, something went wrong, can any one help ?

Comments

  • Ukko
    Ukko Posts: 3,611 Superuser

    @mon wrote:

    just keeps on saying, something went wrong, can any one help ?


    Hello,

     

    Sorry for my ask.

     

    Does it about F-Secure SAFE (?) and if yes -> what certain step will trigger "something went wrong"?

    Or about F-Secure Internet Security (or F-Secure Freedome VPN?! directly or as part of F-Secure TOTAL);

     

    For example,

     

    --> Your experience about 'reached' limits for devices with installed software? And with next try to install it for another devices -> not possible to 're-use' license?

     

    --> Or you want to send installation-letter for another device from My F-Secure Account?

     

    --> Maybe some other steps?


    Thanks!

  • Vetraci
    Vetraci Posts: 156 Adventurer

    I can recommend the Knowledge Base for further informations:

     

    If you're using F-Secure SAFE: 'How do I release an F-Secure Safe license?'

    If you're using F-Secure Internet Security: 'How to transfer an installation from one computer to another?'
    Please keep us updated if this solved your problem.
  • mon
    mon Posts: 2 New Member

    Thanks for your reply, I am trying to add my husbands lap top on my account, I still have room for 4 devices, it let's me get so far and then I get that stupid  something went wrong.

     

  • Ukko
    Ukko Posts: 3,611 Superuser

    mon wrote:

    Thanks for your reply, I am trying to add my husbands lap top on my account, I still have room for 4 devices, it let's me get so far and then I get that stupid  something went wrong.

     


    Hello,

     

    With your situation - available some of steps/designs (based on F-Secure SAFE):

     

    --> For example, if you with access to laptop -> possible logging to your account under this device and trigger installation 'for this device';

    possible to re-check this knowledgebase article:

    https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/78187

     

    --> OR, possible to use "circles" as invite to your account;

    Knowledgebase article about:

    https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-share-my-subscription/ta-p/77909

    with your situation - it can be useful - only if you do not able to get access to laptop directly.


    So, I'm still not sure what certain step create a "something went wrong":

     

    -> if during try to download installer from "My F-Secure Account" portal - maybe good to try another browser (or re-check that scripts did not block by any addons/plugins of browser);

     

    -> if during launch installer - maybe can be useful to try F-Secure Uninstallation Tool before triggerring fresh installation:

    https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe


    I able to think that stuck can be based on different reasons. So -> you're able back with reply. Or also available option to contact direct F-Secure Support Channels (chat/phone):

    https://www.f-secure.com/en/web/home_global/contact-support

    Because this channels with proper abilities about certified help (and/or potential direct help with installation);

     

    Thanks!

  • Näsäviisas
    Näsäviisas Posts: 784 Superuser
    And one more advice!
    https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-protect-my-other/ta-p/77908

    In this document links to advices:
    Installing on Android
    Installing on PC
    Installing on iPhone&iPad

    Good luck!
    Näsäviisas
  • Vetraci
    Vetraci Posts: 156 Adventurer

    Please add further information: 

    - Are you using F-Secure Safe  or  Internet Security / Anti-Virus?

    - Can you take a  screenshot of 'error message' ? 

     

    Please don't hesitate to contact F-Secure support by chat or phone! You may get better and faster help from F-Secure staff.

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