cant transfer to other devices.

mon
Scholar

cant transfer to other devices.

just keeps on saying, something went wrong, can any one help ?

6 REPLIES 6
Superuser

Re: cant transfer to other devices.


@mon wrote:

just keeps on saying, something went wrong, can any one help ?


Hello,

 

Sorry for my ask.

 

Does it about F-Secure SAFE (?) and if yes -> what certain step will trigger "something went wrong"?

Or about F-Secure Internet Security (or F-Secure Freedome VPN?! directly or as part of F-Secure TOTAL);

 

For example,

 

--> Your experience about 'reached' limits for devices with installed software? And with next try to install it for another devices -> not possible to 're-use' license?

 

--> Or you want to send installation-letter for another device from My F-Secure Account?

 

--> Maybe some other steps?


Thanks!

Highlighted
Executive Member

Re: cant transfer to other devices.

I can recommend the Knowledge Base for further informations:

 

If you're using F-Secure SAFE: 'How do I release an F-Secure Safe license?'

If you're using F-Secure Internet Security: 'How to transfer an installation from one computer to another?'
Please keep us updated if this solved your problem.
mon
Scholar

Re: cant transfer to other devices.

Thanks for your reply, I am trying to add my husbands lap top on my account, I still have room for 4 devices, it let's me get so far and then I get that stupid  something went wrong.

 

Superuser

Re: cant transfer to other devices.


mon wrote:

Thanks for your reply, I am trying to add my husbands lap top on my account, I still have room for 4 devices, it let's me get so far and then I get that stupid  something went wrong.

 


Hello,

 

With your situation - available some of steps/designs (based on F-Secure SAFE):

 

--> For example, if you with access to laptop -> possible logging to your account under this device and trigger installation 'for this device';

possible to re-check this knowledgebase article:

https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/78187

 

--> OR, possible to use "circles" as invite to your account;

Knowledgebase article about:

https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-share-my-subscription/ta-p/77909

with your situation - it can be useful - only if you do not able to get access to laptop directly.


So, I'm still not sure what certain step create a "something went wrong":

 

-> if during try to download installer from "My F-Secure Account" portal - maybe good to try another browser (or re-check that scripts did not block by any addons/plugins of browser);

 

-> if during launch installer - maybe can be useful to try F-Secure Uninstallation Tool before triggerring fresh installation:

https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe


I able to think that stuck can be based on different reasons. So -> you're able back with reply. Or also available option to contact direct F-Secure Support Channels (chat/phone):

https://www.f-secure.com/en/web/home_global/contact-support

Because this channels with proper abilities about certified help (and/or potential direct help with installation);

 

Thanks!

Superuser

Re: cant transfer to other devices.

And one more advice!
https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-protect-my-other/ta-p/77908

In this document links to advices:
Installing on Android
Installing on PC
Installing on iPhone&iPad

Good luck!
Näsäviisas
Executive Member

Re: cant transfer to other devices.

Please add further information: 

- Are you using F-Secure Safe  or  Internet Security / Anti-Virus?

- Can you take a  screenshot of 'error message' ? 

 

Please don't hesitate to contact F-Secure support by chat or phone! You may get better and faster help from F-Secure staff.