cannot email and send FSDIAG file to F-Secure

Senior Advisor

cannot email and send FSDIAG file to F-Secure

I wanted to send FSDIAG to F-Secure tech support team.

 

I try many times to send email to them. (Via the F-Secure Support email site)


I cannot seems to send any attachment file via my email account.

 

 

My computer keep Crashing! And I saw some movement on my dekstop screen.

 

I suspected that someone is really remotely control my computer.

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert

Re: cannot email and send FSDIAG file to F-Secure

Hi RMc-Canada,

Yes, you can contact our support by e-mail.
****@f-secure.com [Moderator edit, this address is no longer in use, please refer to the web form: http://www.f-secure.com/en/web/home_global/support/contact/request]


The steps above is an alternative way to send us the FSDIAG if the file size was exceed the e-mail attachment limits.

Cheers.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
4 REPLIES 4
F-Secure Product Expert

Re: cannot email and send FSDIAG file to F-Secure

Hi Rusli,

You may upload the FSDIAG to our FTP site:
ftp://ftp.f-secure.com/incoming

- Open the above link in Windows Explorer or FTP client.
- Rename the fsdiag according to the SR ID provided, e.g. 1-XXXXXXXXX_FSDIAG.TAR.GZ.
- Drag and drop the FSDIAG into the Windows opened.
- Reply to the SR to inform that FSDIAG uploaded.

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Regular Member

Re: cannot email and send FSDIAG file to F-Secure

I also uploaded this file via the support form & the support team seemingly did not receive it?.

 

I'm sorry Jayson but that solution is way over my head!?! LOL!. you can't just E-mail it to support?.

 

I LOVE nice simple E-mail addresses, Hate forms...

F-Secure Product Expert

Re: cannot email and send FSDIAG file to F-Secure

Hi RMc-Canada,

Yes, you can contact our support by e-mail.
****@f-secure.com [Moderator edit, this address is no longer in use, please refer to the web form: http://www.f-secure.com/en/web/home_global/support/contact/request]


The steps above is an alternative way to send us the FSDIAG if the file size was exceed the e-mail attachment limits.

Cheers.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Regular Member

Re: cannot email and send FSDIAG file to F-Secure

TY for your reply Jayson.

 

I have to update my first message as a simple misunderstanding with my tech support agent. they had indeed received my first FSDIAG file & were just requesting I send a new one.  Smiley Embarassed

 

I was just making sure their was not a problem with submitting the file via the support form.  Smiley Wink