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can't re-install trial after one day of use

Superuser

Re: can't re-install trial after one day of use

Thank you very much to all for your efforts to help me installing this **** I just installed Vipre which seems to work very much like FS, runs like a charm :)

have a nice day

bye

Senior Advisor

Re: can't re-install trial after one day of use

@yeoldfart 

 

Glad to hear that you have found an AV that you like.

 

I ran Vipre a few years ago when it was part of Sunbelt before the takeover by GFI/ThreatTrack; light as a feather, good support, cheap, great web blocker but needs to improve its average detection; http://www.av-test.org/en/test-procedures/award/2013/

 

 

SnapCrab_NoName_2014-2-23_16-23-46_No-00.png

 

Hope in the future that you will give F-Secure another chance to impress.

 

Yet another potential customer lost due the archaic F-Secure trial version procedure Smiley Mad

Superuser

Re: can't re-install trial after one day of use

not yet definitely lost because beta agreement still pending and support dept answer still to come... let alone the fact that Vipre has a "rough" history as a company.

 

which country are you living in ? here france

Senior Advisor

Re: can't re-install trial after one day of use

UK for now.

 

Report back to the Forum when you receive an answer back from Support/or install the beta.

 

Good luck.

Superuser

Re: can't re-install trial after one day of use

Thanks

Superuser

Re: can't re-install trial after one day of use

sorry to have no positive news:

 

support: no help till then... *

beta registration: nothing till then *

 

I come to the conclusion that F-Secure does not care about the average Joe customer, as an experienced beta tester (Norton, Bullguard, Panda) and a windows forum mod I'm baffled

 

Bye

 

* automated "answer" excepted

F-Secure Employee

Re: can't re-install trial after one day of use

Hi,

 

Can you send me the support ticket number, so I can check it out?

Best Regards

-Jake
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Superuser

Re: can't re-install trial after one day of use

just received a mail from support asking me to confirm the problem the ref n° is 

013XXXXX ref:_0XXXXJXXX._XXXb04XXXXXXX:ref‏

 

EDITED: identifer removed

Tags (1)
Superuser

Re: can't re-install trial after one day of use

case solved minutes ago thanks to support intervention and guidance: seemingly specific version of FS IS installer worked like a charm.

Senior Advisor

Re: can't re-install trial after one day of use

@yeoldfart 

 

glad to hear you are finally fixed up.

 

You can try out the following checks to see whether you have FS IS working correctly; http://www.amtso.org/feature-settings-check.html

 

Could you supply the Forum with more details of this specific installer that was sent to you and any additional steps that you used i.e. where you also given a specific license code?

 

This would help any other future users who come up against the same problem. It's a pity that I was not offered this solution when I had the same problem!

 

But overall, I still think the simplest and best option would be to allow more installs of the trial version.