Worried my machine is unsafe

Novice

Worried my machine is unsafe

I installed F-Secure Safe about a month ago, but suddenly find my machine starts running slow and the database is trying to update (! icon) when I look at the icon at the top of my mac.  I keep getting Ca't connect to server messages and orange or red (!) symbols.

Any idea what I need to do?  I try to run the antivirus, but the window doesn't even come up?  Have I got something wrong with my machine?

5 REPLIES 5
Novice

Re: Worried my machine is unsafe

Forgot to add I'm using Google Chrome and latest Mac software.

Superuser

Re: Worried my machine is unsafe

Have you checked your subscription status in your SAFE Portal?

 

Novice

Re: Worried my machine is unsafe

Thanks, it's valid until 2021.

Novice

Re: Worried my machine is unsafe

I'm also getting a "Check for updates" failed message all the time.

Aspirant

Re: Worried my machine is unsafe

Try uninstalling F-secure. Restart your computer. Reinstall F-secure. Restart your computer once again, after reinstalling F-secure.

 

It's important, you restarts the computer even it  don't ask for a restart.