Windows 7 64bits / F-Secure Network Installer Upg / Root Certificates Problem

 

I'm using the F-Secure AntiVirus package, I'm blocked, I can't no more receice Virus updates because when I started  F-SecureNetworkInstallerUpg (ver.: 1.89.202.0  [last version]), the Installer indicates a problem with roots certificates !  My PC date is ok, and I've updated my Windows 7 64bits system with the last available root certificates (KB931125).

 

I've this problem only with F-Secure.

 

How I can solve the problem?

 

I know that there were problems with Windows 7  64bits  for F-Secure, but some said that the problem is solved with the newer F-SecureNetworkInstallerUpg (1.89.202.0)!

Comments

  • Siltanen
    Siltanen Posts: 61 Former F-Secure Employee

    Hello kadel,

     

    I suggest you take a FSDIAG diagnostics file from the problematic computer and open a support ticket about the issue.

     

    How to generate FSDIAG:

    http://www.f-secure.com/en/web/home_global/support/contact/fsdiag

     

    Contacting support:

    http://www.f-secure.com/en/web/home_global/support/contact/request

  • kadel
    kadel Posts: 6

     

    The FSDIAG file size is 56,1 MB.

     

    The request support : http://www.f-secure.com/en/web/home_global/support/contact/request   do not allow an attached file larger than 30 MB, so the request was refused.

     

    What can I do?

     

  • kadel
    kadel Posts: 6

    Merci.

  • kadel
    kadel Posts: 6

    At 30/10/2013 I've transmited a request to the support service from which I've received this reference : F-Secure Customer Care: 00060886 .

     

    I've transmited the FSDIAG file (56,1 MB) as Blackcat (Trusted Contributor) has proposed to do it in his Posts: 234 (Registered: ‎28-03-2013).

     

    Till now i didn't receive any answer or solution to the problem!

     

    Thanks for help.

     

  • Blackcat
    Blackcat Posts: 503 Influencer

    kadel,

     

    just wait for Support to get back in touch; they do eventually.

  • kadel
    kadel Posts: 6

    Thanks.

     

    While waiting I've did the solution you've mentioned a long a short time, based on "fsaua-reset", before you change your post text (number 237).

     

  • Blackcat
    Blackcat Posts: 503 Influencer

    Did it work? 

  • kadel
    kadel Posts: 6

     

    "fsaua-reset"  seems to have done all the complete job : .... , download so many files via F-Secure .

     

    But still F-Secure mention that my Virus Database is 16 (incremented every day) days old! And time to time F-Secure ask to start the update procedure ...

     

    I don't know if the job done by "fsaua-reset" is not understood by the regular behaviour of F-Secure!

     

  • Blackcat
    Blackcat Posts: 503 Influencer

    @kadel

     

    It looks like you still have problems.

     

    So while you are waiting for support to contact you back my email you can try an online Chat and see if they have any further ideas to help you.

     

    http://www.f-secure.com/en/web/home_global/support/contact/chat

     

    They are generally the quickest to respond and they work at weekends!

     

    You can say that you have submitted a FSDIAG. file and give them your SR ID. Good luck.

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