Windows 7 64bits / F-Secure Network Installer Upg / Root Certificates Problem

Scholar

Windows 7 64bits / F-Secure Network Installer Upg / Root Certificates Problem

 

I'm using the F-Secure AntiVirus package, I'm blocked, I can't no more receice Virus updates because when I started  F-SecureNetworkInstallerUpg (ver.: 1.89.202.0  [last version]), the Installer indicates a problem with roots certificates !  My PC date is ok, and I've updated my Windows 7 64bits system with the last available root certificates (KB931125).

 

I've this problem only with F-Secure.

 

How I can solve the problem?

 

I know that there were problems with Windows 7  64bits  for F-Secure, but some said that the problem is solved with the newer F-SecureNetworkInstallerUpg (1.89.202.0)!

1 ACCEPTED SOLUTION

Accepted Solutions
Senior Advisor

Re: Windows 7 - 64 bits / F-Secure Network Installer Upg / Root Certificates Problem

Hi kadel, 

 

Initially, I would submit this problem using the Support Request Form without attaching the FSDIAG file. In this way you will receive a case number/SR ID.(Service Request ID).

 

I found an old thread where Jayson posts a solution; http://community.f-secure.com/t5/Security-for-PC/cannot-email-and-send-FSDIAG/m-p/16328#M3334

 

1. You will have to Rename the fsdiag.tar.gz file on your desktop;  if you have been given a case number/ SR ID you can use this e.g. 1-XXXXXXXXX_FSDIAG.TAR.GZ.

 

2. Open a window in Windows Explorer. (Right-click on the start menu icon)

 

3. Place the following link; ftp://ftp.f-secure.com/incoming in the address window. Press Enter.

 

4. Then drag and drop the renamed file into the Window. 

 

5. Then after F-Secure have got back to you, email them back stating the name of the file you have uploaded to the ftp site. 

 

The file alone won't be investigated unless there is a case created through the website.

 

Edit; instead of Windows Explorer you can also upload the renamed file using an FTP client such as Filezilla.

 

Good luck and keep us posted on your progress.

10 REPLIES 10
Highlighted
Former F-Secure Employee

Re: Windows 7 64bits / F-Secure Network Installer Upg / Root Certificates Problem

Hello kadel,

 

I suggest you take a FSDIAG diagnostics file from the problematic computer and open a support ticket about the issue.

 

How to generate FSDIAG:

http://www.f-secure.com/en/web/home_global/support/contact/fsdiag

 

Contacting support:

http://www.f-secure.com/en/web/home_global/support/contact/request

Scholar

Re: Windows 7 - 64 bits / F-Secure Network Installer Upg / Root Certificates Problem

 

The FSDIAG file size is 56,1 MB.

 

The request support : http://www.f-secure.com/en/web/home_global/support/contact/request   do not allow an attached file larger than 30 MB, so the request was refused.

 

What can I do?

 

Senior Advisor

Re: Windows 7 - 64 bits / F-Secure Network Installer Upg / Root Certificates Problem

Hi kadel, 

 

Initially, I would submit this problem using the Support Request Form without attaching the FSDIAG file. In this way you will receive a case number/SR ID.(Service Request ID).

 

I found an old thread where Jayson posts a solution; http://community.f-secure.com/t5/Security-for-PC/cannot-email-and-send-FSDIAG/m-p/16328#M3334

 

1. You will have to Rename the fsdiag.tar.gz file on your desktop;  if you have been given a case number/ SR ID you can use this e.g. 1-XXXXXXXXX_FSDIAG.TAR.GZ.

 

2. Open a window in Windows Explorer. (Right-click on the start menu icon)

 

3. Place the following link; ftp://ftp.f-secure.com/incoming in the address window. Press Enter.

 

4. Then drag and drop the renamed file into the Window. 

 

5. Then after F-Secure have got back to you, email them back stating the name of the file you have uploaded to the ftp site. 

 

The file alone won't be investigated unless there is a case created through the website.

 

Edit; instead of Windows Explorer you can also upload the renamed file using an FTP client such as Filezilla.

 

Good luck and keep us posted on your progress.

Scholar

Re: Windows 7 - 64 bits / F-Secure Network Installer Upg / Root Certificates Problem

Merci.

Scholar

Re: Windows 7 - 64 bits / F-Secure Network Installer Upg / Root Certificates Problem

At 30/10/2013 I've transmited a request to the support service from which I've received this reference : F-Secure Customer Care: 00060886 .

 

I've transmited the FSDIAG file (56,1 MB) as Blackcat (Trusted Contributor) has proposed to do it in his Posts: 234 (Registered: ‎28-03-2013).

 

Till now i didn't receive any answer or solution to the problem!

 

Thanks for help.

 

Senior Advisor

Re: Windows 7 - 64 bits / F-Secure Network Installer Upg / Root Certificates Problem

kadel,

 

just wait for Support to get back in touch; they do eventually.

Scholar

Re: Windows 7 - 64 bits / F-Secure Network Installer Upg / Root Certificates Problem

Thanks.

 

While waiting I've did the solution you've mentioned a long a short time, based on "fsaua-reset", before you change your post text (number 237).

 

Senior Advisor

Re: Windows 7 - 64 bits / F-Secure Network Installer Upg / Root Certificates Problem

Did it work? 

Scholar

Re: Windows 7 - 64 bits / F-Secure Network Installer Upg / Root Certificates Problem

 

"fsaua-reset"  seems to have done all the complete job : .... , download so many files via F-Secure .

 

But still F-Secure mention that my Virus Database is 16 (incremented every day) days old! And time to time F-Secure ask to start the update procedure ...

 

I don't know if the job done by "fsaua-reset" is not understood by the regular behaviour of F-Secure!