Why I cannot get free for 12 months?


Why I cannot get free for 12 months?



I have follow this website and creat an account, but my period is valid until 03/01/2018.
Can you give back 12 months to me?


Re: Why I cannot get free for 12 months?



Sorry for my reply. I'm only F-Secure user (their home solutions).


Maybe situation based on points like:


--> this promo-campaign is not valid anymore; not likely (because next point);


--> limited to virgin-customers; not likely (because next point) but should;


--> your account is not registered from this promo page (OR maybe was activated before?!);

Or something was blocked during registration (scripts, cookies or something else) -> as result registration is not pointed to such promo.


--> for clarification good to contact direct F-Secure Support Channels:


I able to think that it should be possible to register and to get year. But not sure - if it will be valid later.



Community Manager

Re: Why I cannot get free for 12 months?

Hi Alanwong46,


As Ukko has mentioned, are you a Virgin Media customer? In order to benefit from Virgin Media's offer, you will need to create a new account through the links provided by Virgin Media.


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