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What do I do if I get a Blue Screen when installing F-Secure security product to a Windows 10 system?

Question

What do I do if I get a Blue Screen when installing F-Secure security product to a Windows 10 system?

Answer

On a fresh Windows 10 system

In case of a Blue Screen when installing F-Secure security product to a Windows 10 machine:

  1. Boot the computer in Safe mode with networking.
  2. Download and run the Uninstallation Tool for Windows. You can download the tool here.
  3. Once done, boot the computer in Normal mode.
  4. Check and install any pending Windows Updates.
  5. Reinstall the F-Secure security product.

During OS upgrade

If you get a Blue Screen during a Windows 10 upgrade, the operating system upgrade fails and returns to its original state. In such rare cases:

  1. Uninstall the F-Secure application manually.
  2. Perform the Windows 10 upgrade.
  3. Reinstall the F-Secure security product.
Pricing & Product Info

For product info and pricing please go to the F-Secure SAFE product page

Version history
Revision #:
4 of 4
Last update:
‎05-04-2016 09:23 AM
Updated by: