Virgin Media customers Exclusive offer F-Safe 1 Year 5 Devices Renew subscription of £25,00

PRL
Aspirant

Virgin Media customers Exclusive offer F-Safe 1 Year 5 Devices Renew subscription of £25,00

F secure sent Email to renew your subscription with
Exclusive offer for Virgin Media customers F-Safe 1 Year 5 Devices for £25,00 Instead of £79,99

When you click on the link it takes you to F secure safe where I then log into My Safe, I then click the renew now button and it takes you to my cart which displays the cost F-Safe 1 Year 5 Devices for £79,99 and not £25,00 ????     I have tried clicking on Checkout and it just takes you to next order information requiring address and credit card detail and still does not state reduced cost of £25

 

1 ACCEPTED SOLUTION

Accepted Solutions
PRL
Aspirant

Re: Virgin Media customers Exclusive offer F-Safe 1 Year 5 Devices Renew subscription of £25,00

F secure have now sorted the problem of £25 for one year on the web site , if you can afford it you can get 2 years for £44 . If you paid £ 79.99 for one year suggest you contact F Secure with view to a refund

25 REPLIES 25
rft
Novice

Re: Virgin Media customers Exclusive offer F-Safe 1 Year 5 Devices Renew subscription of £25,00

same here - any help appreciated - producr seems ok but not paying £79 for it

Scholar

Re: Virgin Media customers Exclusive offer F-Safe 1 Year 5 Devices Renew subscription of £25,00

I have spent over an hour trying to renew my subscription and the system is still trying to charge me £79.99!  Online chat is closed,   Very frustrated.  What am I supposed to do?

Scholar

Re: Virgin Media customers Exclusive offer F-Safe 1 Year 5 Devices Renew subscription of £25,00

For what its worth I am having the same problem.  The cover is a bargain at £25 but not at 80. 

Novice

Re: Virgin Media customers Exclusive offer F-Safe 1 Year 5 Devices Renew subscription of £25,00

Yep me too, having same issues. If this is not resolved I will go elsewhere as there are some decent deals around at moment

Scholar

Re: Virgin Media customers Exclusive offer F-Safe 1 Year 5 Devices Renew subscription of £25,00

Yep having same problem. My subscription actually expires today and also the offer of 25 expires so if I can't resolve this today looks like I'm loosing out on this offer. So if there is anyone out there that knows how to get it for 25 please please let me know. This Is a real bummer as I can't talk to anyone on line either
Scholar

Re: Virgin Media customers Exclusive offer F-Safe 1 Year 5 Devices Renew subscription of £25,00

Same problem but went through and I paid - I trusted them to only charge £25! but invoice  shows £79.99. Virgin washing their hands of problem and you cant speak to f-secure either. Disgusted!. I'm cancelling and going elsewhere.

 

Aspirant

Re: Virgin Media customers Exclusive offer F-Safe 1 Year 5 Devices Renew subscription of £25,00

I had this problem, it wasted the best part f the day.  I have just been in via Virgin Media, Internet Security, F-Secure, My Account, Renew.   Because I could not get the year I went to two years and got that for £44 down from £129 I think.

This was an even better deal than the one year deal and saves even more. This only took about 20 mins to do and all  is now sorted for 2 years.

 

Hope this helps

Scholar

Re: Virgin Media customers Exclusive offer F-Safe 1 Year 5 Devices Renew subscription of £25,00

Many thanks-will certainly consider.
Scholar

Re: Virgin Media customers Exclusive offer F-Safe 1 Year 5 Devices Renew subscription of £25,00

I have just had the same problem.  Cant seem to renew for the Virgin media price instead the cost is listed as £79.99.

Dont know what to do as cover ends today. Live chat is closed. Guess the only option is to report issue to virgin.