F secure sent Email to renew your subscription with
Exclusive offer for Virgin Media customers F-Safe 1 Year 5 Devices for £25,00 Instead of £79,99
When you click on the link it takes you to F secure safe where I then log into My Safe, I then click the renew now button and it takes you to my cart which displays the cost F-Safe 1 Year 5 Devices for £79,99 and not £25,00 ???? I have tried clicking on Checkout and it just takes you to next order information requiring address and credit card detail and still does not state reduced cost of £25
F secure have now sorted the problem of £25 for one year on the web site , if you can afford it you can get 2 years for £44 . If you paid £ 79.99 for one year suggest you contact F Secure with view to a refund
I have spent over an hour trying to renew my subscription and the system is still trying to charge me £79.99! Online chat is closed, Very frustrated. What am I supposed to do?
Yep me too, having same issues. If this is not resolved I will go elsewhere as there are some decent deals around at moment
Same problem but went through and I paid - I trusted them to only charge £25! but invoice shows £79.99. Virgin washing their hands of problem and you cant speak to f-secure either. Disgusted!. I'm cancelling and going elsewhere.
I had this problem, it wasted the best part f the day. I have just been in via Virgin Media, Internet Security, F-Secure, My Account, Renew. Because I could not get the year I went to two years and got that for £44 down from £129 I think.
This was an even better deal than the one year deal and saves even more. This only took about 20 mins to do and all is now sorted for 2 years.
Hope this helps
I have just had the same problem. Cant seem to renew for the Virgin media price instead the cost is listed as £79.99.
Dont know what to do as cover ends today. Live chat is closed. Guess the only option is to report issue to virgin.
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