I have had the same problem with not being able to renew for £25. Like someone else on here I changed the option form 12 months to 24 months and the price dropped down from the standard £79.99 to £44. better deal than the £25 as it works out at £22 a year (not £25) but really annoying if you were only planning to renew for 12 months or can't afford the £44. not really good enough
I am having the same problem today as a Virgin Media customer trying to renew my F-Secure subscription for £25. Feeling very angry and disappointed with Virgin Media and F-Secure, and now considering taking my business eslewhere if I F-Secure do not resolve this matter within the next 24 hours!
Thankfully, I have received an email from F-Secure (within 2 hours), confirming £79.99 refunded on my credit card although could take 5-7 days. No apology. No response from Virgin media.
I had the same problem yesterday when my subscription ran out and couldn't contact anyone. Even spoke to Virgin who said I'll put you throught to F-Secure knowing they were closed! However, having tried again this afternoon it is now showing the correct discounted rate of £25. So worth revisiting the site to check again.
F secure have now sorted the problem of £25 for one year on the web site , if you can afford it you can get 2 years for £44 . If you paid £ 79.99 for one year suggest you contact F Secure with view to a refund
Sorry to hear so many of you had this difficulty with renewals, especially during the holiday season. I can't be sure where the problem originated, but clearly there was a mistake made somewhere, and it seems to be fixed now.
Again, sorry for the inconvenience it caused, and have a safe and happy New Year!
I have managed to renew the payment part of this offer, but I can't get it to renew on my laptops. Have asked for help but it seems F-Secure is too busy. Can someone help.
I too have managed to renew the payment part of this offer, but I can't get it to renew on my laptop.
Any advice out there?
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