Upgrade to FSIS 2015 not working

Regular Member

Upgrade to FSIS 2015 not working

Today, I got the pop-up about upgrading to 2015, and I decided to do it right away, and clicked the button on the pop-up. The program asked for a key and I typed in the key "FS-UPG-2015" as instructed given on page http://www.f-secure.com/fi_FI/web/home_fi/downloads. After that, the installer spent only a second or two and then immediately told me the computer has to be restarted. I promptly obliged, but after the restart, the pop-up appears again and tells me to install the upgrade, over and over again. I had to click the postpone button to get rid of it.

It seems to me that the installer proceeds to the restart prompt too soon, before it has managed to even download anything. From the general settings, however, I can see that a bunch of component installations have failed today.

20 REPLIES 20
Highlighted
Regular Member

Re: Upgrade to FSIS 2015 not working

Forgot to mention: I also downloaded the installer form the website, but when I run it, it says my product is already up-to-date.

F-Secure Product Expert

Re: Upgrade to FSIS 2015 not working

Dear Hönö,

Have you tried to do a fresh installation by reinstalling the program?

Regards,
Shahrir

Do or Do Not. There is no Try ~ Yoda.

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Superuser

Re: Upgrade to FSIS 2015 not working

Unfortunately, the link you provided is to a page that no longer exists.

 

Are you sure the 'key' you're being asked for isn't your subscription key?  I've not seen "FS-UPG-2015" used as a key before, but I could be mistaken.

 


@Hönö wrote:

Forgot to mention: I also downloaded the installer form the website, but when I run it, it says my product is already up-to-date.


Could you right click the FS system tray icon, select About, then copy  the text displaying the build numbers and post them here?

Regular Member

Re: Upgrade to FSIS 2015 not working

To do fresh installation, I would have to uninstall first, and last time I did that, I ended up in trouble and was adviced not to do it unnecessarily. So, no, I have not.

Regular Member

Re: Upgrade to FSIS 2015 not working

Very interesting - the page did exist a few hours ago.

 

Interestingly, I cannot copy&paste the list of installed components, for two reasons: the general settings pop-up does not let me copy, and the link (on the pop-up window) that points to the relevant log file is broken.

 

I will try to look up the log file by other means, though.

Regular Member

Re: Upgrade to FSIS 2015 not working

Now I find the same download page by the url http://www.f-secure.com/fi_FI/web/home_fi/downloads. The content is the same as earlier today, including the code.

 

I have to add that I hate the new look of the website. Too much space wasted for nothing, and too much contrast in use of colors. And not as much information as before. Usch.

Superuser

Re: Upgrade to FSIS 2015 not working

To be honest, it sounds like your current installation is broken, so your best bet would be to fully remove FS using the F-Secure Uninstallation Tool, reboot, then reinstall.  If you're using the stand alone FSIS (not SAFE), then the installer is here: https://www.f-secure.com/en_GB/web/home_gb/downloads

 

Be aware that you'll need your licence / subscription key for the reinstallation.  Also, make sure you have no other anti-virus / anti-malware products installed (other than Malwarebytes, which is OK), as these may conflict with F-Secure.

 

Good luck, and let us know how things go.  :)

Superuser

Re: Upgrade to FSIS 2015 not working


@Hönö wrote:

Now I find the same download page by the url http://www.f-secure.com/fi_FI/web/home_fi/downloads. The content is the same as earlier today, including the code.

 

I have to add that I hate the new look of the website. Too much space wasted for nothing, and too much contrast in use of colors. And not as much information as before. Usch.


I see that link is to the Finnish (?) website, which may be why it's not showing to me here in the UK.  Smiley Wink

Superuser

Re: Upgrade to FSIS 2015 not working

http://www.f-secure.com/fi_FI/web/home_fi/downloads

 

Just remove "wrong character" as "." under link :)

 

-----------

 

But basically MBAM also can be a reason for troubles with installation of F-Secure (such as overload or slow-mode/prevent-actions with network as time-out), but it will be related with configuration of machine/system (maybe more, than just "conflict" as "conflict"). With my experience about MBAM (installed) and F-Secure fresh installation... will be next points:

 

-> Required more time for installation (F-Secure installation). About "five minutes more" for each actions (with slow machine).

And about twenty-fourty minutes as "scan/restart" processes under overload or something same.

 

-> Any "reports/prompts" by F-Secure as "something wrong" such as "else one restart for total complete installation" or "overload-breakdown" for F-Secure. But it's can be with any overload-reason (MBAM here as example.. because MBAM really hard and strange around network-performance and system performance).

 

-----------------

 

With current situation probably indeed... better to re-install F-Secure as (remove by Control Panel under Windows settings, after -> F-Secure Uninstallation Tool ) and already new installation process with previous steps. But maybe here can be different around something.. if here can be stuck between IS- and SAFE- solution-meanings.

 

Sorry for my reply.. anyway.