Update on windows 10 preview version 10130 blue screens with f-secure as cause supplied by talktalk
As soon as 10130 starts up blue screen critical process died
the f-secure is supplied by talktalk
version
Super Safe Boost 2.21 build 285
CCF CUIF 10.03 build 258
CCF DAAS2 1.10 build 369
CCF Guts2 2.01 build 418
CCF Upstream 2.01 build 980
CCF Diagnostics 8.01 build 924
CCF Scanning 1.51 build 112.309
CCF Network 1.03 build 102
CCF Reputation 2.0 build 1337
as soon as install is about to complete Blue Screen critical-process-died
But as windows 10 no longer has F8 to enter safe mode and unable to do msconfig either it would leave a novice user with useless Computer.
PS i had re-enabled F8 option so was able to do restore back having taken a checkpoint before adding the anti-virus also it left the pc in a mess and i had to do a chkdsk /F to recover the pc correctly as windows 10 was just like safe mode with no apps apart fromt event viewer and Run so able to do CMD.EXE and recover the situation
i even re-installed the latest 10130 iso to guarantee a clean situation and again as soon as f-secure is installed it blue screens and can not be uninstalled as instalaion shows installed but as had nor completed will only remove icon
all previous releases worked as i was testing office 2003, photoshop etc as wanted to ensure migration from windows 7 to 10 would be uneventfull running in dual boot mode
-------------------------------
how can i debug this problem .
event viewer shows 3 errors
------------------------------------------------------------------------
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.10074.0
P2: 800b0101
P3: F4932C69-501D-49CA-B507-0DF0531CB356
P4: Download
P5: 202
P6: 0
P7: 0
P8: Dynamic Update
P9: {7971F918-A847-4430-9279-4A52D1EFE18D}
P10: 0
Attached files:
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report ID: 3a290198-0a02-11e5-ab6f-0016448c363f
Report Status: 262144
Hashed bucket:
------------------------------------------------------------------------------
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.10074.0
P2: 800b0101
P3: F4932C69-501D-49CA-B507-0DF0531CB356
P4: Download
P5: 202
P6: 0
P7: 0
P8: Dynamic Update
P9: {7971F918-A847-4430-9279-4A52D1EFE18D}
P10: 0
Attached files:
C:\WINDOWS\Temp\WER15AB.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_10.0.10074.0_514ab7a9a8ce992752eb54e1dd1412dafd33beb5_00000000_cab_110415cb
Analysis symbol:
Rechecking for solution: 0
Report ID: 3a290198-0a02-11e5-ab6f-0016448c363f
Report Status: 4
Hashed bucket:
-------------------------------------------------------------------------------------
Fault bucket 91736524612, type 5
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.10074.0
P2: 800b0101
P3: F4932C69-501D-49CA-B507-0DF0531CB356
P4: Download
P5: 202
P6: 0
P7: 0
P8: Dynamic Update
P9: {7971F918-A847-4430-9279-4A52D1EFE18D}
P10: 0
Attached files:
C:\WINDOWS\Temp\WER15AB.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_10.0.10074.0_514ab7a9a8ce992752eb54e1dd1412dafd33beb5_00000000_111c1bb6
Analysis symbol:
Rechecking for solution: 0
Report ID: 3a290198-0a02-11e5-ab6f-0016448c363f
Report Status: 0
Hashed bucket: e0ac3ecdf8185ff6d24e9c67904da683
maybe the version supplied to talktalk has a flaw which you have fixed and talktalk need a new version
Comments
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Same issue here with F-Secure SAFE.
Luckily, I'm able to boot back into windows, which shows me that the installation of the antivirus succeeded, while the installation of the internet stuff failed.
Then I'm asked to activate safe search.
Still I'm not able to check the antivirus module as it isn't installed.
After that I'm able to uninstall it via the uninstall entry.
Hope the installer will be fixed latest for the final version of Windows 10.
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Currently all versions of F-Secure Internet Security / SAFE will bluescreen with Windows 10 starting from Windows 10 build 10130. Only the beta version of F-Secure SAFE ("fs protection") is compatible.
We know what is causing the problem and are working on maintenance releases. The products will be updated before Windows 10 launches.
Ville
(F-Secure R&D)
Ville
F-Secure R&D, Desktop products
-
Hi @gebau00a
You can apply for the beta at https://www.f-secure.com/en/web/labs_global/beta-programs.
The paid subscription does not work for the beta client, so you will need the 6 months for it, as they have different licensing servers.
Ville
(F-Secure R&D)
Ville
F-Secure R&D, Desktop products
-
Installed f-secure beta after advice from f-secure this version works with 10130
fs protection 15.3
Common Component Framework 2.39 build 271
CCF CUIF 10.04 build 201
CCF DAAS2 1.10 build 565
CCF Guts2 2.01 build 613
CCF Upstream 2.02 build 205
CCF Diagnostics 9.00 build 267
CCF Network 1.03 build 139 -
Hello Ecrivain5,
Please refer to Ville's reply above. Did you already try the beta version of F-Secure SAFE ("fs protection")?
