Uninstalling Anti-Virus for MAC getting error in script

Scholar

Uninstalling Anti-Virus for MAC getting error in script

Running uninstall program that was installed with the latest version of Antivirus for MAC and get the following error:

 

Error in uninstall script: The command terminated due to receipt of a signal. Error number: 1009

 

What do I do now?

 

thanks,

Robin

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
F-Secure Product Expert

Re: Uninstalling Anti-Virus for MAC getting error in script

Hi,

 

To clarify, the latest OS X 10.9.2 update introduced a compatibility issue with our uninstaller preventing the uninstallation operation from finishing properly. The operation fails with the following error message:

 

Error in uninstall script:
The command terminated due to receipt of a signal.
Error number: 1009

 

As the product is installed, an alternative to downloading the uninstaller from our FTP server is to simply run the script already installed on the system. To workaround the issue, run the uninstall from a Terminal using the following command:


sudo /usr/local/f-secure/bin/uninstall_MacProtection

 

Since the uninstallation script requires elevated user rights, type the password for the administrative account and press Enter. F-Secure will fix this issue in an upcoming update. 

 

Best Regards,
Peter

View solution in original post

6 REPLIES 6
Superuser

Re: Uninstalling Anti-Virus for MAC getting error in script

This may be of no use whatsoever, but is the uninstall script you're using the same one as in this KB article?

http://community.f-secure.com/t5/Security/F-Secure-Uninstallation-Tool/m-p/31265/highlight/true#M560...

There's also a Readme there which may give more info, but not being a Mac user, it would mean nothing to me.
Scholar

Re: Uninstalling Anti-Virus for MAC getting error in script

There is an uninstall program supplied with Antivirus for MAC which I am using.

I guess it is just a simple program that calls a script. I can't see the script so I don't know if it is the same as the one you mentioned.

I don't want to run the script in the link you highlighted because it may not be up to date and cause more problems.

 

Novice

Re: Uninstalling Anti-Virus for MAC getting error in script

Hi, 

 

I joined the forum to reply to you, as I had the exact same issue on my F-Secure SAFE Mac Antivirus. I was getting error 1009 when running the installer. I followed the help file which suggested opening Terminal and entering 'sudo 

/usr/local/f-secure/uninstall_Macprotection', but that returned 'command not found'. 

 

You need to go to this thread and download the Mac removal script. Don't click the link (else it'll just load the text in your browser), but rather right click and Save As... I suggest your Downloads folder for simplicity. 

 

Next open Terminal (either from Spotlight search or via your Applications > Utilities folder). Type in the following, one line at a time and pressing enter between each line so the commands are run:

 

cd Downloads

chmod +x uninstall_Macprotection

sudo ./uninstall_Macprotection

 

You should then see the following output:

 

Uninstalling...

LaunchAgents unloaded

GUI killed

LaunchDaemons unloaded

Removing in /Applications

Removing daemons and command line tools

Removing driver

Removing customizations

Removing receipts

 

Uninstallation complete.

 

It worked fine for me (2012 MacBook Pro running Mavericks), and should be fine for you, too. I'm going to stick with Sophos until silly bugs like this are wokred out and the F-Secure GUI isn't so dumbed down. Good luck. :)

Scholar

Re: Uninstalling Anti-Virus for MAC getting error in script

Thanks for your help!

Just done it and all completed with no errors.

Agree with what you say about Sophos Smiley LOL

Highlighted
F-Secure Product Expert

Re: Uninstalling Anti-Virus for MAC getting error in script

Hi,

 

To clarify, the latest OS X 10.9.2 update introduced a compatibility issue with our uninstaller preventing the uninstallation operation from finishing properly. The operation fails with the following error message:

 

Error in uninstall script:
The command terminated due to receipt of a signal.
Error number: 1009

 

As the product is installed, an alternative to downloading the uninstaller from our FTP server is to simply run the script already installed on the system. To workaround the issue, run the uninstall from a Terminal using the following command:


sudo /usr/local/f-secure/bin/uninstall_MacProtection

 

Since the uninstallation script requires elevated user rights, type the password for the administrative account and press Enter. F-Secure will fix this issue in an upcoming update. 

 

Best Regards,
Peter

View solution in original post

Scholar

Re: Uninstalling Anti-Virus for MAC getting error in script

During uninstall command (sudo /usr/local/f-secure/bin/uninstall_MacProtection) I get error: Rob (my username) is not in the sudoers file. This incident will be reported

 

I am loggod on as admin

 

Pls. advice

 

Sorry, never mind

It seems I wasn't logon ad admin, rebooted and now uninstall works