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Uninstalled SAFE... cannot reinstall :/

Scholar

Uninstalled SAFE... cannot reinstall :/

Ok so I needed to uninstall F-Secure Safe because it wouldnt allow me to install VorpX Virtual reality platform in my Development PC and it removed whole program as false positive virus alert...
EDIT: -> It also made some other really weird actions.... didnt open from shorcut or from taskbar even it was running... windows informed all the time that it is not running or in date etc... <-
Now I have reported those programs to F-Secure SAS system and those are now thrusted...
But nuw I cant reinstall SAFE anymore Smiley Surprised
I have tryed to clean everything with F-Secure removal tool and checked the registry but nothing Smiley Sad

Installer starts but in about half way (50%~) loading it crashes and gives me only this:
F-Secure installation failed.jpg
No reason why or any information about fault Smiley Sad

Windows reinstall is not an option because this is Oculus Rift and VorpX Development PC and includes hours and hours of coding with games and stuff that are priceless...

So anyone got this error ever?
I have strugled with this like weeks and forced myself to use Microsoft security crap because my payd virus program wont install Smiley Sad

For notice... I am not normal home user... I know what I am doing Smiley Wink

Sincerely:
>>>Finlander<<<

10 REPLIES 10
Community Manager
Community Manager

Re: Uninstalled SAFE... cannot reinstall :/

Could you give this Microsoft tool a go  ?

 

If that doesn't help, please proceed to open a support ticket so that we can take a look at the logs.

Remember to refer to this thread and provide an fsdiag.



Best Regards

-Ben

_________________________________

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Scholar

Re: Uninstalled SAFE... cannot reinstall :/

I have already sent Diagnostic file but it takes so long to get any answer from Customer Care

And that Microsoft fixit tool is absolutely worthless Smiley Very Happy
Microsoft fixit.jpg

Superuser

Re: Uninstalled SAFE... cannot reinstall :/

Just a thought - are you removing MSE before trying to reinstall F-Secure?
Highlighted
Scholar

Re: Uninstalled SAFE... cannot reinstall :/

HeH of cource :) I have also tried that Virgin media uninstaller and some other removal tools but no luck :/ I have also downloaded that SAFE installer several times to be sure it is not broken...

I have also forced windows updates to close manually to be sure it is not related to that problem...

Like I sayd "I have been struggling with this problem for a while"

And I fix PC:s in my job so... This is really frustrating :/

F-Secure

Re: Uninstalled SAFE... cannot reinstall :/

Hi Finlander, any update? Have you heard back after sending the fsdiag? Hoping you got things sorted by now!!
Has somebody helped you? Give Kudos as a way to say "thanks!"
Has your issue been solved? Mark the post using the "Accept as Solution" button to let others know.
Scholar

Re: Uninstalled SAFE... cannot reinstall :/

just received mail....
Trying UninstallationTool in safe mode with some tricks now like they adviced....

Scholar

Re: Uninstalled SAFE... cannot reinstall :/

:/ No help... Still getting that error when downloader hits 50%

Scholar

Re: Uninstalled SAFE... cannot reinstall :/

When this hits 50% it gives that error...
FailAt50.jpg

My C: drive is SSD so it is impossible to get more acurate printscreen closer to 50% Smiley Very Happy
all happends in fracture of second...

Scholar

Re: Uninstalled SAFE... cannot reinstall :/

Ok so reason for all this weird action was that my PC was hijacked and even maybe hacked Smiley Surprised
Virus was so powerful that it came straight trough F-Secure SAFE and made my pc work like "mirror"
it messed up the F-sec SAFE so bad that i needed to remove it (windows informed that it is not running and I couldnt open it anymore... tiny image in taskbar was running tho :/ ) and then it blocked all virus removal executables to run or install Smiley Surprised

It even acts in safe mode because it implements itself to findows console host system :/
The safe mode was almost unusable because of really lousy performance (mirror of safe mode without GPU drivers running)

So that was it for my OS :/

I losed 2.5Tb of data and lot of my work... thank god I am not a normal user and I know how to take my backups even from highly infected drive Smiley Wink

Rescue CD that I tryed in last solution didnt found anything suspicios in my PC but here is info of virus that attacted my PC

They even tok my PC to remote management from F-Secure but even those specialist were amazed of this problem and power of this virus...

BTW.. They tok my IP from Twitch that I use to stream Virtual Reality games... and that made me a sweet target... (attack happened midle of streaming)

Info about what attack my PC:
It was some kind of new/evolved version of this -> http://www.threatexpert.com/report.aspx?md5=cc8ea6ed83c56dc243a19bc515ae374e

in safe mode I tryed to send those new executables to SAS lab but virus made my PC think that there is not a single exe file in my PC Smiley Very Happy