Uninistallation tool

Novice

Re: Uninistallation tool

When their "valuable time" is used by being particular, petty, and petulant about issues which are, as demonstrated, easily solved, one has to wonder at the validity of their indignation.

 

Those people have access to the unistall tool, it's easy. They apparently, however, do not have access to exploratory skills. This is fine, some people are busy, or not computer savvy as you say. I accept these.

 

 

However, this doesn't justify the silly attitude some people take to it. Sure, be annoyed when you can't find it easily, but if it is the individual in question that is at fault, like here, it doesn't do to continue to try to blame the provider for what is, essentially, an inabilty to look properly. Whining is never polite, and it is especially intolerable when it is unjustified whining. Simply bowing out when you get the information you need is best.

Superuser

Re: Uninistallation tool

Couldn't have put it better myself, Blackcat.

To the new member, please don't let ignorance get in the way of making future helpful and informative posts. Your first one was, at least, entertaining.

Have a nice day. :)
Novice

Re: Uninistallation tool

Oh, I see you're maintaining your rather adolescent approach then? That's your due, after all. I suppose no one enjoys being called out on being foolish, and so continue their original course with greater solidarity, as marked here notably by your decision to refer to my being a new member, thus attempting to bring some semblence of validity to the condescension that then follows. Don't worry, it does make you come across as more adult.

F-Secure Product Expert
F-Secure Product Expert

Re: Uninistallation tool

Hello, 

 

Thank you all for your input. Everyone wants to have a positive experience while on the boards, please keep the discussion courteous and help each other.

 

As mentioned in the Welcome and guidelines.

"Your opinions are always welcome, but personal attacks and harassment ("flaming") in either the forums or through private messaging are not acceptable."

 

Thank you.

 

 

 

 



Best Regards

-Ben

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Novice

Re: Uninistallation tool

Apologies, I would hate to think that I was considered to be doing either.

 

No doubt my aforementioned ignorance is showing, yet again.

 

Thank you.

Superuser

Re: Uninistallation tool

I don't see what your problem is. If you have a disagreement about a post, why not make your case positively and politely, rather than attacking an established member, who you accuse of 'whinging' in your very first post!

To clarify, the uninstallation tool to which I refer is the dedicated F-Secure Uninstallaton Tool, which is used to completely erase F-Secure from a users computer. This is sometimes needed even if the user intends to reinstall the product, as some issues require a complete removal and reinstall. This is different to the default program removal utility within Windows, which often does not entirely remove all instances of a program.

As other security products have easily found links to their uninstallation tools on their websites, I am merely suggesting that F-Secure should do the same. Providing a link in a thread to the tool is fine, but it's not a permenant and prominent link that can be found easily by users.

Is that OK?
Novice

Re: Uninistallation tool

"I don't see what your problem is. If you have a disagreement about a post, why not make your case positively and politely, rather than attacking an established member, who you accuse of 'whinging' in your very first post!"

 

My problem is the approach you have towards the notion of the problem being "resolved". You state that there is no link to it easily accessible to the consumer, and then continue therein to show indignation that such a thing is the case. This, however, is false, as there is a dedicated FS uninstallation tool accessible from the programme itself, easily. My problem is that you continue to show indignation at the situation which is, in every way, your fault. I stated that you were whining, for that seems an apt description of a complaint that doesn't cease at it's proper resolution (the alternative offer of a help by Fendy) and is inherently flawed, ie; that such a tool is present for the consumer.

If one cannot do a thing, they ask for help from the suitable source, as you did. After recieving help, they then make their thanks, and end. This is the polite conduct. You did not do this, you from the off made the assumption that the FS software or website were somehow at fault, as opposed to yourself, and continued along this line. It is this assumption which I take issue with.

 

"To clarify, the uninstallation tool to which I refer is the dedicated F-Secure Uninstallaton Tool, which is used to completely erase F-Secure from a users computer. This is sometimes needed even if the user intends to reinstall the product, as some issues require a complete removal and reinstall. This is different to the default program removal utility within Windows, which often does not entirely remove all instances of a program."

 

I am aware of what you are referring to; indeed, my computer is not a Windows computer.

The tool is part of the FS Protection software. If you open it, and click the icon with the question mark in the top right corner, and click "help" then click "uninstallation", it directs you to the uninstallation tool that is a part of the original software you dowload. You then unistall it, and everything is gone.

 

"As other security products have easily found links to their uninstallation tools on their websites, I am merely suggesting that F-Secure should do the same. Providing a link in a thread to the tool is fine, but it's not a permenant and prominent link that can be found easily by users."

 

After the above, I believe your complain here to be largely redundant. It would generally be the assumption that the "unistall" options would be found in a "help" menu.

 

I do apologise for the brashness of my responses thusfar, it is merely that after many years in retail management, I begin to loose patience with those who inappropriately apportion blame, and do so with apparent vigour. Even so, I beg your pardon for any undue hurt you've felt at my objections with you.

Senior Advisor

Re: Uninistallation tool

"The tool is part of the FS Protection software. If you open it, and click the icon with the question mark in the top right corner, and click "help" then click "uninstallation", it directs you to the uninstallation tool that is a part of the original software you dowload. You then unistall it, and everything is gone."

 

I have followed your instructions to the letter both in the Technical Release/ Beta and the new 2014 IS suite but I do not see your results. 

 

Can you give more precise step by step instructions including the version of FS you are using? Thank you.  

Superuser

Re: Uninistallation tool

Post removed, as was, in essence, as Blackcat posted above.

Regular Member

Re: Uninistallation tool

Would you be kind enough to clarify HOW you click on UNINSTALLATION.

Would you also be kind enough to clarify which and what security suite you are using.

If you are using IS 2014 then there is no such uninstallation in the topic list so one would presume you are not using that.