Unable to install onto mobile - Google does not recognise my details!

Novice

Unable to install onto mobile - Google does not recognise my details!

AAARrrrrgg!!!  Trying to install F-Secure on my mobile (iphone), however when I select install, its asking me to log in to Google before I can download it.

 

I do so, but the account that I have with Google isn't connected with my F-Secure account (and vice versa) - I'm being told that I have no devices.  Google doesn't recognise my F-Secure password either!

 

I'll be damned if I'll purchase another subscription and get another Google account!

 

Why can't we just put the phone numbers into 'My Safe' and confirm the phone by text?  Why have we got to log on to another service before we can install?

 

And why do we have to wait for an 'online' conversation!  I gave up after half hour!

 

I'm stumped!

1 ACCEPTED SOLUTION

Accepted Solutions
Advocate

Re: Unable to install onto mobile - Google does not recognise my details!

It seems MySafe assumes you have an Android smartphone or tablet when you try to download and install a security product for a "Mobile". That's why you're redirected to Google Play which is Androids equal to AppStore/iTunes.

 

If you're wondering why Mobile Security isn't available for iOS:

 

iOS is designed to be reliable and secure from the moment you turn on your device. Built-in security features protect against malware and viruses and help to secure access to personal information and corporate data.

 

Source: http://support.apple.com/kb/HT3743

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2 REPLIES 2
Advocate

Re: Unable to install onto mobile - Google does not recognise my details!

What F-Secure product are you trying to install? If it is Mobile Security it won't work because it's not available for iOS (iOS is protected by itself)

Mobile Security is only for Android. 

 

Don't understand why you would need to log in to Google.

Advocate

Re: Unable to install onto mobile - Google does not recognise my details!

It seems MySafe assumes you have an Android smartphone or tablet when you try to download and install a security product for a "Mobile". That's why you're redirected to Google Play which is Androids equal to AppStore/iTunes.

 

If you're wondering why Mobile Security isn't available for iOS:

 

iOS is designed to be reliable and secure from the moment you turn on your device. Built-in security features protect against malware and viruses and help to secure access to personal information and corporate data.

 

Source: http://support.apple.com/kb/HT3743

View solution in original post