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Trojan not removed

Aspirant

Trojan not removed

My F-secure scanner finds regularly the following virus:
GEN:Trojan.Heur.JP.wzZ@au. (and some more letters)

F-secure does not remove the virus (if it is one), but goes on detecting it.

My computer runs on Windows 8.1

I am an F-secure user via the Dutch provider www.xs4all.nl

 

Regards, Aike van der Hoeff

1 ACCEPTED SOLUTION

Accepted Solutions
Aspirant

Re: Trojan not removed

Thanks to everyone who wrote messages and tried to find answers.
I tried a couple of solutions, but none of them worked, and others were too complicated (in my opinion).
Yesterday I decided to re-install Windows 8.1. First 8.0, then updates and then on to 8.1. All is clean now.

 

Regards, Aike van der Hoeff 

18 REPLIES 18
Superuser

Re: Trojan not removed

Have you tried scanning with Malwarebytes?

http://www.malwarebytes.org/free/
Advocate

Re: Trojan not removed

A generic Trojan detection is a detection of a file that appears to have trojan-like features or behavior.

Trojans are not Viruses, but I assume the reasons for not sometimes being able to automatically clean them are the same:

 

http://community.f-secure.com/t5/Security-for-PC/Viruses-were-found-but-were-not/ta-p/31309

Senior Advisor

Re: Trojan not removed

There are many methods to solve this problems. In sequence...

 

Namely...

 

Firstly, I suggesting if you can download free version of malwarebytes and do a Full Scan from this link.

 

http://www.malwarebytes.org/

 

If malwarebytes found nothing, the next option is to download Hitman Pro.

 

From the link below.

 

http://www.surfright.nl/en/downloads/

 

If the above still did not detect any you can download. DrWeb Cure it.  Free Download  And do a Full Scan.

 

http://www.freedrweb.com/cureit/?lng=en

 

 

There are others... which you can try out.

 

Bitdefender Online Scanner.

 

http://www.bitdefender.com/scanner/online/free.html

 

 

 

Otherwise, if any of the above methods did not detect any.

 

I recommend that you download the AVIRA Rescue  System  ISO. From this link. And burn it to a CD-R blank Disc to your DVD Burner.

 

http://www.avira.com/en/download/product/avira-rescue-system

 

or

 

You can use a Kaspersky Rescue CD. Download and Burn it to a CD-R or DVD-R.

 

http://support.kaspersky.com/viruses/rescuedisk#downloads

 

And Do a Full Scan.

 

 

 

 

Note:-

Click on Kudos button to the person who have solve your problems.

Aspirant

Re: Trojan not removed

I did the full computer scan, and the online scan. No results.

Senior Advisor

Re: Trojan not removed

See the link above.

 

Tell you what, download the AVIRA Rescue Disc and copy it to a thumb drive and reboot your computer and do a full scan. Make sure you download the antivirus engine to keep it updated.

 

or Kaspersky Rescue Disc

 

Another thing is that make sure your f-secure qurantine file is empty.

 

And do a full scan again.

 

 

Senior Advisor

Re: Trojan not removed

To create a bpotable rescue disk on a Thumb Drive.

 

What you have to do is to download the ISO file of AVIRA Rescue Disk or Kaspersky Rescue Disk.

 

Next Download, Linux Pendrive.

 

http://www.pendrivelinux.com/universal-usb-installer-easy-as-1-2-3/

 

And follow the methods here.

 

http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

 

 

 

 

Or if this is too troublesome for you.

 

The quick and easy way is to download the ISO and burn it to an empty CD-R disc.

 

http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

 

 

Insert the BURN ISO AVira or Kaspersky Rescue  Disc and reboot the computer and make sure select the DVD option  rom bios setting.

 

Read the documents below ...

 

http://www.avira.com/documents/products/pdf/en/man_avira_rescue_system_en.pdf

Aspirant

Re: Trojan not removed

I tried Malwarebyte, started 1 our ago, found nothing

Superuser

Re: Trojan not removed

When F-Secure find this 'trojan', does it tell you where it is on your computer, ie, a path to the file?
Advocate

Re: Trojan not removed

To see the full path to the file:

From the scan results window, try right click on the "infection" and then select Properties...

scanresults.png