Spotnet blocked by internet security 2013

Novice

Re: Spotnet blocked by internet security 2013

Hi Jayson,

 

Since today I use W8 & F-secure. I cant use spotnet either.

W8 en F-secure are uptodate but i have the same problem people describe in this thread.

Can you give me the download link for the fix?

 

Thanks

 

Scholar

Re: Spotnet blocked by internet security 2013

same here,

Spotnet downloads the spots, but won't open it. Afer closing the program I get teh message Error removed.

 

Spotnet works when I do the following:


1. Open Command Prompt in elevated mode. (In Windows 7 & Vista, right click on Command Prompt and select "Run as administrator")
2. Type:
cd C:\Program Files (x86)\F-Secure (64-bits OS)
cd C:\Program Files\F-Secure (32-bits OS)
3. Run the command:
fshoster32.exe -StopPlugin -plugin:NID

 

I have checked the CCF scanning 1.14.155 update is installed and verified that the FSNI driver file in ccf_scanning folder is on version 1.14.155.

To absolutly sure the update is placed the three CCF scanning 1.14.155 files in a test folder on the c-drive and run

in the cmd admin mode:

 

msiexec /I c:\test\fs_ccf_scanning.msi

 

Nothing works, the problem still exist!!!!!!

 

How is this possible

 

Werner Verwaal

 

 

Scholar

Re: Spotnet blocked by internet security 2013

You won't get help here.

They have tried to solve the problem but they didn't......

 

 

 

 

Aspirant

Re: Spotnet blocked by internet security 2013

Here the same.

 

I tried all suggestions and so-called solutions made by Jayson, but nothing works on my Win8 64bit laptop with F-secure from XS4all.

 

The only thing that still works to get Spotnet downloads is the, in the meantime famous, "fshoster32.exe -StopPlugin -plugin:NID "

 

Rediculous that a software security firm like f-secure is not able to offer an adequate solution to the Spotnet-F-secure problem that last now already for more than 3 months!

 

 

 

Scholar

Re: Spotnet blocked by internet security 2013

Hoi Hako,

 

I totally agree with you.

 

The problem is not only with Spotnet, but also with Frostwire.

I think XS4ALL should put pressure on F-secure to solve this problem or go, as soon as possible, to distribute a diffent AV program.

 

Werner Verwaal

pim
Scholar

Re: Spotnet blocked by internet security 2013

Hello,

 

I don't have the file: CCF scanning 1.14.155 in my downloads part of F-Secure

 

Member of XS4ALL

Probably F-Secure 2012.

F-Secure Product Expert

Re: Spotnet blocked by internet security 2013

Hi All,

I apologize for late reply. This issue was previously fixed by "CCF scanning 1.14.155" and released through automatic update channel on 19 DEC 2012.

Seems like this issue occurs again. Is there any update or changes made on Spotnet client recently? please do the following steps to create a SR, we would need your helps to further investigate on the issue.

1. Test result of downloading by Spotnet after run "fshoster32.exe -StopPlugin -plugin:NID" in elevated Command Prompt, does the program work?
2. Create a Service Request by sending an e-mail to our Technical Support with the informations below:
   - Your F-Secure program version. (F-Secure Internet Security 2013/Operator version, e.g. XS4ALL & etc.)
   - Your subscription key.
   - FSDIAG.
   - Test result from step 1.

Note: Step 1 provided is not a workaround but a test to help us in troubleshooting.

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

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pim
Scholar

Re: Spotnet blocked by internet security 2013

Hello Jayson,

 

I stept over to Spotlite because first I removed Spotnet from the computer and later I tried to install it again, but it won't start up from the exe file.

I tried to run "fshoster32.exe -StopPlugin -plugin:NID" and then start up Spotnet, but that doesn't work either.

After Spotnet I tried NZBEE but that prog doesn't work (no downloads visible and can't get a connection). Now I use Spotlite and works without a problem.

Next to Spotnet I encountered problems in getting updates from TuneUp Utillities 2008. Before F-Secure 2013 (the 2012 version) I had no problems with that, but now the update function can't get a connection with TUU.

 

Greetings, Pim

pim
Scholar

Re: Spotnet blocked by internet security 2013

XS4ALL employers ask why the link to download "ccf scanning 1.14.155" file isn't available anymore.

I missed the opportunity to download that file, and it didn't come with updating F-Secure.

Aspirant

Re: Spotnet blocked by internet security 2013

Hoi Werver, Pim and Jayson,

It became clear to me that the Spotnet users with AV software of F-Secure from XS4ALL are suffering from a clash between the F-Secure company and XS4ALL. F-Secure claims to have developed a cure to solve the Spotnet-F-Secure issue, but is not prepared to make this solution, free of charge, available to users of the current F-Secure AV software distributed by XS4ALL (that is why the update file that is claimed to solve the problems is not available for download anymore: it was only meant to help F-Secure staff to develop a solution, assisted by some Spotnet users). Now the solution is finally available, they realise that they can make money. At the same time XS4ALL is not willing to pay an additional fee to make the latest F-Secure AV software available (that is claimed to resolve the Spotnet-F-Secure issue).

 

Last week I have spent again a few hours in vain to try to solve the Spotnet-F-Secure problem with the help of F-Secure staff. I followed the instructions of Jayson (see above) and submitted the FSDIAG test results a few times after various re-installations of the F-Secure software at the request of F-Secure staff. In total 16 e-mails were exchanged between Mr. Fezzey Zakaria from F-Secure support and me, in the end with no result whatsoever for reasons that I stated above. 

 

I have removed the F-Secure AV software from my computer and replaced by freely availble AV software. Spotnet works again like a charm. By the end of this year I will check again at the XS4ALL website to see if new, hopefully more adequate, AV software is available for download.