Set up fails

Novice

Set up fails

My setup fails with the message "setup cannot continue because some importanr files are missing". This is on a new HP laptop after I have downloaded the set up application ,exe

3 REPLIES 3
Superuser

Re: Set up fails

Hello,

 

Sorry for my reply.

 

Does it possible that with your fresh HP laptop there pre-installed some security software?

For example, McAfee?

 

With my own experience - even if it removed/deleted by common steps (designed) - such situation anyway can be as stuck-reason for F-Secure installation.

If there McAfee -> should be useful next their tool:

http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

McAfee Consumer Product Removal

 

"Related" tools can be with another security softwares too;

 

If this is not an option (or not useful) -> probably you able to try F-Secure Uninstallation Tool: https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-Uninstallation-Tool/td-p/31265 ;

And then "else one" try to install F-Secure;

// Good to be sure - that Windows (?) also up-to-dated with latest updates installed;

 

Thanks! 

Superuser

Viite: Set up fails

Is this problem something to do with Safe or some other F-S app?

Asking
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Superuser

Re: Set up fails

Sorry Ukko,
I did not notice, that you had already sent a message.

Have a nice weekend!🌞

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