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Service terminates when deep scan is enabled

Scholar

Service terminates when deep scan is enabled

I have a compatibility issue with the service CodeMeter (Controlle fro copy protection dongle).

When the deepScan is enabled (without compatibility mode) the Services goes into state "stopping" after a reboot. The service seems already being whitelisted by F-Secure (as stated by support).

Reprodcution sequence:

Have a WIndows 7 32 bit

Install F-Secure SAFE

Install RodeMeter rundime (from website www.wibu.com)

reboot the machine.

The servoce enters a state "stopping" and is not responsive any more.

Changing the deppScan to compatibility is not an option as many customers in the field are affected.

 

Question: Does DeppScan change something in the process space? the service as an own mechanism for integrity protection.

6 REPLIES 6
Community Manager
Community Manager

Re: Service terminates when deep scan is enabled

Hello @PeerWichmann ,

 

Do you mean Deepguard? If so did you follow this article?

 

PS: I moved your post to a more suitable board.



Best Regards

-Ben

_________________________________

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Scholar

Re: Service terminates when deep scan is enabled

Yes it is Deepguard. Deepguard does not terminate the service. There is to be no log that Deepguard has taken any action.

According to support the aplication is generically white listed.

It only happens after reboot. If the service is killed manually and restarted manually it keeps running.

Unfortunately it is not a viable option to get it running on a "specially tuned system" as the service is part of a protection systems for software and end users tend to have very little understanding if a "standard product" and a "standard antivirus product" do not co-operate

Community Manager
Community Manager

Re: Service terminates when deep scan is enabled

As you problem seems to require further investigation, could you please open a support ticket?

 

Remember to provide a fsdiag of one of the affected machine in order to speed up the support process.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Scholar

Re: Service terminates when deep scan is enabled

I certainly agree. That is where I started. After getting ticket FS-xxxxxxxx I was sent to the community for support. I will try again to open a correct support case.

best regards

 

Edit: Obfuscated ticket number to prevent privacy concerns

Highlighted
F-Secure

Re: Service terminates when deep scan is enabled

Hi PeerWichmann!

Just wondering if you ever ended up getting a resolution after opening a support ticket? If so, would be great if you could share your solution here :)
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Novice

Re: Service terminates when deep scan is enabled

We got this problem this month on almost every computer running CodeMeter service... deactivate DeepGuard (probebly not a good thing to do) solves the problem... Googled around about this issue but it seems to be a rear problem.  :-(