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Server unavailable

Aspirant

Server unavailable

I have had F-secure SAFE for a while, but trying to update and make sure I have the latest version.

But I always get the message unable to check for updates as server is unavailable, looking on  this website it appears the users/customers are the support structure,  as there is no way I can find to contact F-Secure.

Does anyone else have this problem or know of  a solution I could have Please ?

1 ACCEPTED SOLUTION

Accepted Solutions
Aspirant

Re: Server unavailable

Hi Chrissy. After a few repetitive suggestions that I informed them I had already tried and failed a guy called Akash phoned me and remoted into my pc and tried different files from your end he sorted it in about 15 mins this guy knows his stuff and now all sorted

Thanks
4 REPLIES 4
Superuser

Re: Server unavailable

Hi there,

 

I'm guessing this isn't a wide spread issue, as other people would have been posting about it, so I suggest you raise a Support Ticket giving as much information as you can, and also attach an FSDIAG from the Support Tool so that the guys can take a look at your system.

Highlighted
Aspirant

Re: Server unavailable

Thank you I did that, uninstalled, on PC and Tablet and Laptop, and reinstalled as suggested
Tablet ok, laptop ok, Desktop says Im trying to install on older version of installer and to go to vendor site to get newer on, but there isn't a link to get newer installer, Virgin media site, is as bout as useful as their Customer support staff, and F-Secure site doesn't offer updated download, only a download to buy ther products, so Desktop pc currently unprotected

F-Secure

Re: Server unavailable

Hi Ryley!

Did you manage to get the desktop protected, or do you still need help finding where to get the installer?
Has somebody helped you? Give Kudos as a way to say "thanks!"
Has your issue been solved? Mark the post using the "Accept as Solution" button to let others know.
Aspirant

Re: Server unavailable

Hi Chrissy. After a few repetitive suggestions that I informed them I had already tried and failed a guy called Akash phoned me and remoted into my pc and tried different files from your end he sorted it in about 15 mins this guy knows his stuff and now all sorted

Thanks