Samsung S3 freezes on Samsung logo & then keeps rebooting

Aspirant

Samsung S3 freezes on Samsung logo & then keeps rebooting

Hi All, I have decided to Install F-Secure on my Samsung Galaxy S-3 after my computer. However it's haveing a problem booting up. It sits with the Samsung logo there forever then sometimes reboots. The phone is locked. I pulled the battery then restarted it, same thing. I re-started several times. It starts normaly 1 in 10 times or so. Very frustrating. I uninstalled F-Secure & back to normal start up. Re-installed again then locking up. I downloaded the software from Google Play Shop & have a years subscription with Virgin Media who is my Internet provider so have a key code. Once I get in evrything seems normal even F-Secure & I have done a scan too. I will have to remove it for now once I can get the phone to start up again! Any sugestions?

Thanks.

It's better to make one journey than read a thousand books.
33 REPLIES 33
Aspirant

Re: Samsung S3 freezes on Samsung logo & then keeps rebooting

I was so close in doing a factory reset ;phew the phone started!

I removed F-Secure & all back to normal.

What's the difference on downloading F-Secure from Google Play and through the Virgin Media's link to F-Secure login on the web site.

I downloaded the file for the mobile which is now on my desktop computer. I'm sure I had to register the phone number & wait for an SMS message, which didn't come originaly.
This is a ms_safeavenue8_1.apk . How do I use this? If I double click it what happens on my computer & how does it install in my mobile & whats more will it lock up & keep rebooting?

The code I put in worked OK & gave me a years subscription from the evaluation from Google Play.

I can see a factory restore on the horizon :-(

Look forward to hearing from the experts.

Cheers.....Brillo

It's better to make one journey than read a thousand books.
Superuser

Re: Samsung S3 freezes on Samsung logo & then keeps rebooting

I'm not an expert on Android phones, but do you have any other anti-virus apps installed on it?

Also, it may well be a specific installer via the Virgin link. Is there any reason to go via Google Play instead?
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Aspirant

Re: Samsung S3 freezes on Samsung logo & then keeps rebooting

Hi. The link via the SMS message didn't work. I can try it again, hence I went to Google Play. I have deleted the link to the phone & can try again with the SMS text link. What's the difference from Google Play & the link from MY S-Secure account. Is it a different programe. It worked with the subscription code.

Cheers....Brillo

It's better to make one journey than read a thousand books.
Superuser

Re: Samsung S3 freezes on Samsung logo & then keeps rebooting

Sorry, I don't know what the difference is - but having said what I said before, it seems someone here has also used a Play store version on a Galaxy tab, so maybe it is OK after all.

http://community.f-secure.com/t5/Security-for-PC/Samsung-Galaxy-Tab-Can-Not-Login/m-p/35989
Former F-Secure Employee

Re: Samsung S3 freezes on Samsung logo & then keeps rebooting

Hi,

 

It seems that there is an old version still in Safe Avenue that will be updated as soon as possible.

Most Mobile Security clients can be used with the same keycode but some functionality and options for renewing the subscription may differ.

Sometimes using renewal with another type of client that has been provided with the subscription fails altogether.

This is why it is recommended to use the same client type that was originally provided with the subscription.

Best Regards

-Jake
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Superuser

Re: Samsung S3 freezes on Samsung logo & then keeps rebooting

Hi Jake,

So, just to confirm, does that mean that it's recommended for Virgin customers to use the link provided to upgrade to the F-Secure product?
Former F-Secure Employee

Re: Samsung S3 freezes on Samsung logo & then keeps rebooting

Hi Simon,

 

Yes, once the new version has been updated to there.


In the meantime you can download the 8.3 version client directly from:

http://mobile.f-secure.com/virgin/ms_virginmedia.apk

Best Regards

-Jake
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Aspirant

Re: Samsung S3 freezes on Samsung logo & then keeps rebooting

Hi All,

I went back to the correct download via F Secure. I put my mobile number in & received an SMS message to a link & license number. I followed the link to install the file but my phone came up with an  Android robot package installer & Google verify & install. I have chosen both but the Android robot saying Install blocked . Your phone is set to block anything that did not come from Google Play. So it's blocked both ways. The file was ms_virginmedia-1.apk file.

Cheers.....Brillo

 

It's better to make one journey than read a thousand books.
Superuser

Re: Samsung S3 freezes on Samsung logo & then keeps rebooting

Again, I'm guessing, not being familiar with Android, but are there any security settings on the phone which you can adjust to allow the F-Secure installation? You can always put it back the way it was afterwards.