Safe is no more on the startup window (10). Want to reinstall
Hi,
F-Secure is on my computer (C:\Program Files (x86)\F-Secure) but doesn't work anymore and doesn't reply when I click on the icon.
I think the best would be to reinstall it. But I can't find a soft. I don't want to suppress my license.
What should I do?
Thank you for the answer.
Regards,
JYV
Comments
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Hello,
Sorry for my reply. I'm only an F-Secure user (their home solutions).
If your solution (and subscription for it) is F-Secure SAFE -> some steps for reinstallation are next one (good to read all steps before try to do):
->> to uninstall F-Secure SAFE by common steps (and restart system):
->> then possible to use F-Secure Uninstallation Tool (as double clean up):
->> then need to login into your My F-Secure Account (my.f-secure.com).
where will be visible devices and information about used licences, subscription time and so.
possible to 'remove' unused devices from list:
->> in general, My F-Secure Account portal is place where you do able to get installer with bundled licence for installation.
there is Knowledgebase article about installation flow:
And some other useful articles (video about installation flow; system requirements):
- https://community.f-secure.com/t5/F-Secure-SAFE/How-to-install-F-Secure-SAFE-on/ta-p/81415
- https://community.f-secure.com/t5/F-Secure-SAFE/What-are-the-system-requirements/ta-p/77885
Another place for getting installers is next page (for F-Secure SAFE - there is tip to login into My F-Secure Account portal):
Does it helpful for your situation?
But I can't find a soft. I don't want to suppress my license.
or did you mean something else? And my suggestions are not about your concern?
Good to re-ask if something is unclear.
Also, there is ability to use their official F-Secure Support Channels (chat as example) for certified advice and investigations:
Thanks!
