SAFE lock not working

Hello,

Under community was some topics with related view, but feedback about unofficial suggestions did not comes:

• https://community.f-secure.com/t5/F-Secure-SAFE/Finder-does-not-lock-my-device/m-p/96998
• https://community.f-secure.com/t5/F-Secure-SAFE/Finder-does-not-locate-lock/m-p/97467

Maybe possible to re-check such topics and some meanings until there will be proper good advice from official F-Secure staff (what if some suggestion from noted topics can be helpful for your situation).

Thanks!