Safe have been noticing me arond month that my subscription is ending and do I want to renew it. I answer yes. Yesterday was last day for previus subscription and I paid renewal for next year.
Now in SAFE portal I see that my subscription is valid until 23.1.2017 and 364 days left and 0 license left (all 5 liceses are in use). But below that all listed computer are in orange color and if I clic any of them open it says that computer is unprotected and my subscription is ended.. Same goes to actuan SAFA applicagtions in computers.
I cannot release licensed or do anything from portal. I even uninstalled SAFE from one computer but it did not release license eather.
Over all I have paid licenses and all my computers are unprotected.
Please, check fast what is wrong with my accout!
I have the exact same issue here.
My machines are orange. I cant add new machines and my computers tell me my licence is not valid.
In my safe account it says over 1000 days left.
Please get your stuff fixed! My machines are unprotected!
I have the exact same problem as above except I paid for two extra licences to have extras for future purchases of surfpads/phones and now all my devices are in orange and unprotected. My SAFE account confirms I have a valid subscription period. I am not able to release any devices - the option to do so is simply not there (I am allowed to change the name for each device only). Please fix immediately!
Exactly same for me. I had three licenses. Then I added two more. Now all units says that licence has expired but on My f-secure it says valid until 2017!!??
Same problem here. I have 3 licences for 2 years left and the devices show subscription has ended but when logging to my f-secure it shows not installed.
Same story here,
I bought 2 additional licenses 2 days ago, F-Secure Safe tells me since then that my devices are unprotected. All of them now 2 days and no fix yet.
Same here. Renewed yesterday and still notices me that my devices are unprotected. I have tried reinstallation and check updates manually but nothing....
I'm on same boat, renewed license 24th and today license is already expired... Oh well time to wait CS from F-secure and Cleverbridge to reply back to see whats the issue
I would recommend to get in contact with F-Secure customer support:
Call F-Secure customer support: Check phone numbers and service hours
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