SAFE license renewal process did not activate SAFE

Aspirant

SAFE license renewal process did not activate SAFE

Hi

 

Safe have been noticing me arond month that my subscription is ending and do I want to renew it. I answer yes. Yesterday was last day for previus subscription and I paid renewal for next year.

 

Now in SAFE portal I see that my subscription is valid until 23.1.2017 and 364 days left and 0 license left (all 5 liceses are in use). But below that all listed computer are in orange color and if I clic any of them open it says that computer is unprotected and my subscription is ended.. Same goes to actuan SAFA applicagtions in computers.

 

I cannot release licensed or do anything from portal. I even uninstalled SAFE from one computer but it did not release license eather.

 

Over all I have paid licenses and all my computers are unprotected.

 

Please, check fast what is wrong with my accout!

 

Rgds

Henry

20 REPLIES 20
Scholar

Re: SAFE license renewal process did not activate SAFE

I have the exact same issue here.

My machines are orange. I cant add new machines and my computers tell me my licence is not valid.

In my safe account it says over 1000 days left.

 

Please get your stuff fixed! My machines are unprotected!

 

fsec_bug.PNG

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Novice

Re: SAFE license renewal process did not activate SAFE

Hello,

 

I have the exact same problem as above except I paid for two extra licences to have extras for future purchases of surfpads/phones and now all my devices are in orange and unprotected. My SAFE account confirms I have a valid subscription period. I am not able to release any devices - the option to do so is simply not there (I am allowed to change the name for each device only). Please fix immediately!

 

Thank you.

Scholar

Re: SAFE license renewal process did not activate SAFE

Exactly same for me. I had three licenses. Then I added two more. Now all units says that licence has expired but on My f-secure it says valid until 2017!!??

 

//pekka

Scholar

Re: SAFE license renewal process did not activate SAFE

Same Problem here! Had 5 SAFE Licenses with ~ 20 days to go. The I used two Codes (10 licenses,1 Year each) to extend the licenses. That worked well an the correct dates were shown. But now all of my installations say that the subscription has ended. Manual update does not fix the problem. However, my account shows the correct number of licenses and expiry date (Feb 2018). Please help!
Novice

Re: SAFE license renewal process did not activate SAFE

Same problem here. I have 3 licences for 2 years left and the devices show subscription has ended but when logging to my f-secure it shows not installed. 

Novice

Re: SAFE license renewal process did not activate SAFE

Same story here,

 

I bought 2 additional licenses 2 days ago, F-Secure Safe tells me since then that my devices are unprotected. All of them now 2 days and no fix yet.

Scholar

Re: SAFE license renewal process did not activate SAFE

Same here. Renewed yesterday and still notices me that my devices are unprotected. I have tried reinstallation and check updates manually but nothing....

Scholar

Re: SAFE license renewal process did not activate SAFE

I'm on same boat, renewed license 24th and today license is already expired... Oh well time to wait CS from F-secure and Cleverbridge to reply back to see whats the issue

Executive Member

Re: SAFE license renewal process did not activate SAFE

I would recommend to get in contact with F-Secure customer support:

 

Chat with an F-Secure expert: Global (English)

 

Chatten mit einem F-Secure Experten: Deutschland (Deutsch)

 

Call F-Secure customer support: Check phone numbers and service hours